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Household Contact & Authority Map

Who can approve changes, who gets updates, and who makes decisions — in one place

When multiple family members are involved in care, mixed signals cause real problems. "My sister said to change the schedule." "My brother approved that vendor." This document puts the rules in writing. Fill it out, print it, and tape it inside your caregiver notebook or put it on the fridge. When there's a question about authority, point here.

1 Household information

Basic identifying information for the household you're supporting.

2 Primary contact

The single decision-maker for day-to-day logistics and approvals.

The Primary Contact is the single decision-maker for logistics and approvals. When in doubt, route decisions here. If another family member gives conflicting instructions, the caregiver should verify with the Primary Contact before acting. This prevents the "my sister said something different" problem.

3 Alternate / backup contact

Who steps in when the Primary Contact is unavailable? Define their authority clearly.

4 Additional family members

Everyone else involved in the care circle. Clarify who gets information and who has decision-making power.

Name Relationship Phone Email Gets Updates? Can Authorize?

5 Authorization & legal documents

Know what's in place, who holds it, and where to find it. In an emergency, no one should have to search.

6 Communication preferences

How this family wants to receive information, and how often. Set expectations upfront so no one feels over- or under-informed.

7 Decision authority quick reference

The fast-lookup table. For each type of decision, who makes the call and what's the process? Tape this to the front of the binder.

Decision Type Who Decides Process
Scheduling changes
Vendor / service changes
Spending decisions
Emergency decisions
Care routine changes
Adding / removing helpers
How to use this table: When a decision comes up and you're not sure who to ask, look here first. If the Primary Contact hasn't responded within a reasonable window, escalate to the Alternate Contact. Never take direction from someone not listed here without verifying with the Primary Contact.

Want a navigator to handle the coordination?

Averyn navigators manage household contacts, relay family decisions, and keep everyone on the same page — so you don't have to be the middleman between five family members and three providers.