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Record Vault Assist Packet

Help families get their records organized in 72 hours — a sprint checklist for caregivers

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Planning note: this packet is for non-urgent organization and documentation prep. Use it to structure routine follow-up work, then review progress at a regular, non-urgent provider touchpoint.

1 How This Works

This packet helps you guide a family through gathering the documents and information needed to build a centralized record vault. Whether the family uses Averyn or organizes on their own, having everything in one place reduces confusion, speeds up provider visits, and prevents the "we can't find it" emergency.

2 Household Information

3 Sprint Timeline

A three-day plan to gather the core documents and information. Check off items as you complete them.

Day 1 Gather Basics

Locate insurance cards (front and back photos)
Find most recent medication list
Identify all active providers (name, specialty, phone)
Locate any existing POA, HIPAA, or advance directive documents
Check if the family has portal accounts for each provider

Day 2 Provider Details & Records

Call each provider office for portal access setup if needed
Request recent visit summaries or after-visit notes
Confirm pharmacy name, phone, and which medications they fill
Locate most recent hospital discharge summary (if applicable)
Gather DME vendor info if applicable

Day 3 Organize & Verify

Verify all documents are legible (re-scan if needed)
Cross-check medication list against pharmacy records
Confirm emergency contact information is current
File everything in consistent format (physical or digital folder)
Note any gaps or missing items

4 Provider Directory Capture

Record each active provider's contact details and portal information.

Provider Name Specialty Phone Fax Portal? Portal Login (family manages) Last Visit

5 Document Locator Checklist

Track each document. Check the box when located, and set the status.

Insurance card (front & back)
Medicare / Medicaid card
Supplemental insurance card
Photo ID
POA documentation
HIPAA authorization forms
Advance directive / living will
Most recent medication list
Discharge summary (if recent hospitalization)
Recent lab results
Specialist referral letters

6 Scanning & Naming Conventions

File Naming Format

When scanning or photographing documents, use this naming convention:

[LastName]_[DocumentType]_[Date]

This makes everything searchable and prevents the "which version is this?" problem.

Example Smith_InsuranceCard_Front_20260222
Smith_MedicationList_20260220
Smith_DischargeSum_Memorial_20260115

7 Gaps & Follow-Up

Track anything that's still missing and who's responsible for getting it.

Missing Item Who Needs to Get It Target Date Status
A note on scope The caregiver's role here is to help locate and organize — not to access portals, make provider calls on behalf of the patient, or handle insurance claims. If the family needs someone to drive this process, that's exactly what an Averyn Navigator does.

Need someone to drive this process?

Averyn Navigators handle the calls, portal setup, record gathering, and follow-up — so families get organized without the caregiver carrying the admin burden.