Medicare Chronic Care Management (CCM) vs Averyn Care
If your doctor's office offers Medicare Chronic Care Management (CCM), it can be a useful benefit. It still doesn't remove the follow-through burden that lands on families: portals, referrals, paperwork loops, scheduling across offices, and the "who's doing what?" coordination at home.
Averyn Care exists for that gap.
We support non-clinical, family-directed logistics; so plans don't stall between visits.
Non-clinical administrative coordination. Not an emergency service.
You can use both
CCM and Averyn are not competing services.
CCM is a program run through a clinical practice and shaped by insurance requirements. It can help with care-plan and clinical coordination tasks inside that practice's scope.
Averyn is private-pay and family-directed. We help execute the administrative work that still has to happen across multiple providers, vendors, and family members.
Many families use both:
- CCM for clinical practice-based care management.
- Averyn for the real-world execution and household alignment that keeps things moving.
What a Medicare CCM program typically does
CCM varies by practice. In general, CCM programs are built to support clinical coordination and care planning tasks that can be documented and performed within a medical practice's workflow.
Often, that includes:
- A documented care plan and periodic check-ins (as defined by the practice).
- Medication list support and reminders to address care-plan items.
- Coordination inside the practice's system (messages, refills, follow-up instructions).
- Support navigating referrals and next steps when those fit the practice's workflow.
- Help identifying community resources (depending on the program).
CCM can be real help. It is also bounded.
CCM programs are shaped by documentation requirements, time boundaries, and the practice's workflow. The scope is typically limited to what can be performed and billed through the clinical office.
What CCM typically does not do — and why families still feel stuck
Most families don't struggle because they lack a plan. They struggle because nobody is accountable for carrying the plan forward across every moving part.
CCM programs are typically not designed to take on the family's execution burden, such as:
- Calling multiple offices repeatedly to close a paperwork loop.
- Managing portal access issues (proxy setup, logins, document downloads) across many systems.
- Coordinating across providers that don't share a workflow or network.
- Orchestrating household logistics that keep care stable outside the exam room:
- meal delivery changes
- housekeeping schedule changes
- transportation coordination with family members
- comfort supplies and basic shopping
- Keeping siblings and helpers aligned with one written "version of the truth."
- Doing the follow-through that requires persistence during business hours.
Why the gap exists
- CCM is shaped by documentation requirements, time boundaries, and practice workflow.
- Clinical teams are built to deliver clinical care; they are rarely staffed to function as a family's admin desk across every vendor and portal.
- Many "life logistics" tasks are outside what a medical practice can reasonably own.
The result can feel frustrating:
You may be "enrolled" in support, but still doing the hardest part — the hours of follow-through — yourself.
What Averyn does differently
Averyn works for the family.
We do not work for a payer's incentives or a provider's internal workflow. We help you execute the administrative steps that make care workable in real life — across providers and day-to-day logistics — at your direction.
Examples of what shifts to Averyn:
- Scheduling and rescheduling across providers; confirmations; cancellations; coordination threads.
- Referral follow-up across offices until there's a clear answer or next step.
- Paperwork loops: requests, status checks, missing forms, document routing.
- Portal administration: documents, messages, downloads, uploads, and keeping things organized.
- Vendor coordination beyond healthcare when it affects stability at home (tier-dependent).
- Structured written updates you can share with siblings and helpers; fewer repeated explanations.
You stay in charge of decisions and priorities.
We handle administrative execution.
Coordination is more than doctor visits
Care logistics often collapse because of "small" household details that nobody owns.
Examples:
- Meal delivery needs to be paused, restarted, or redirected after a schedule change.
- Housekeeping needs to be rescheduled around an appointment week.
- Transportation needs to be coordinated with a family member — and confirmed.
- Supplies may need to be ordered not only from a pharmacy, but from everyday sources (e.g., Amazon or a grocery delivery) so someone is comfortable at home.
- A discharge plan may require basic household setup: preferred foods, simple equipment, and a calendar that actually works.
These are not clinical tasks.
But they determine whether a plan holds outside the exam room.
The goals can be provider-suggested — but they are your goals
We can help you keep a small set of family-defined goals visible, and share updates with the people you authorize.
For example, many families choose a few simple check-in questions:
- meals and appetite
- movement or activity
- comfort level
Those markers can be informed by what a provider recommends. The ownership stays with the family.
Instead of one adult child repeating the same update to three siblings and a spouse, the household gets one clear written update. The Supported Person doesn't have to manage everyone's questions. The family stays aligned.
Most insurance-based CCM programs are not built to carry that family-communication burden.
A side-by-side view
- Clinical-practice-based care management within scope
- Documentation/time-based workflows
- Limited ability to coordinate household services
- Not designed to run multi-sibling updates and home logistics
- Family-directed administrative execution across providers and vendors
- Cross-portal, cross-office follow-through
- Household coordination that supports stability (tier-dependent)
- Written updates for the household; fewer repeated explanations
CCM can help. Averyn is built to remove the execution burden.
Why this can be an obvious value for the right family
Our ideal clients already hire help for life:
yardwork, housekeeping, meal support, personal training, assistants, tutors.
Care logistics is often more time-consuming — and more emotionally draining — than those tasks.
If you're doing this work between meetings and late at night, outsourcing the admin burden is rational.
Averyn is not about "more advice."
It's about giving you back the hours and the mental bandwidth you've been spending on follow-through.
Common questions
If I can get CCM covered, why would I pay for Averyn?
Because coverage does not equal execution.
Even with CCM, families often remain the project manager across portals, vendors, and multiple offices.
Will Averyn replace CCM?
No.
They solve different problems. Many families use both.
Will you communicate with my providers?
Yes, for administrative coordination and follow-through, with the authorizations your family chooses to provide. Medical decisions remain with your providers.
Start with a short conversation
You don't need everything organized before you reach out. We start by understanding what you're managing and whether Averyn Care is the right fit for your family.