Stop managing care like a second job.
It started with one appointment. Then a pharmacy call. A portal login. Now you’re running a logistics operation between meetings.
You didn’t choose this job — and some days it feels like it’s consuming everything else.
An executive assistant for your family's care. The calls, records, scheduling, and follow-ups — handled, so you stop being the only one holding it together.
No obligation. Administrative coordination and follow-through; not medical advice.
Managing your own care? See how Averyn supports you directly →
A referral stuck in a fax queue. Discharge instructions lost between the hospital and home. A new caregiver with no plan. These aren’t edge cases — they’re what happens when no one owns the follow-through. Averyn does.
What overwhelmed me wasn’t the care; it was the colossal waste of time created by so many providers, services, and schedules operating independently.
Family member we’ve helped
How it works
Three steps — start with one, add what you need.
The healthcare system wasn’t built to coordinate itself. Providers stay in their lane. Discharge planners move on. Insurance optimizes cost. Averyn owns the follow-through that still falls on your family.
"I didn't realize how much I was carrying until someone else picked it up."
That's what families tell us after the first month. The Sunday-night dread fades. The inbox stops feeling like a second shift. And the conversations with your parent go back to being about them — not logistics.
What we handle
Your Care Continuity Partner coordinates the logistics, navigates the systems, and advocates at your direction — every week.
Organize your records
Your Care Continuity Partner requests records from every provider, organizes them into one portable bundle, and writes a plain-English summary. They draft intake forms from records already on file, track authorizations, and keep the Vault current as new documents arrive.
Coordinate your providers & home services
Appointments scheduled around your household’s availability. Referrals chased until there’s a confirmed appointment — not a “we’ll call you back.” Home health pushed to schedule your covered visits before the window expires. Rides arranged, supplies reordered, vendors coordinated — all at your direction.
Communicate with your whole family
One written update goes to your entire household every week — what moved, what’s still open, what’s next. No more “what did the doctor say?” calls, no more siblings working from different stories.
Why follow-through matters
You’re not buying advice — you’re buying follow-through that doesn’t break down. We execute on your family’s priorities across every provider and portal, so referrals don’t quietly expire and updates land on schedule.
The aide shows up, but no one briefed them on the routine. They wing it for a week. Your parent gets frustrated. The aide gets overwhelmed. They quit. Now you’re starting over — interviewing, onboarding, explaining everything from scratch — while the rest of the system keeps moving without you. Averyn keeps the Care Ledger current so new helpers don’t restart from zero.
Real deliverables, every week
Real deliverables that keep everyone aligned.
Plain-English summary of conditions, medications, care team, and follow-ups — so any provider or family member can get up to speed fast.
What moved, what’s blocked, what’s next — one update to the whole household so no one’s repeating the same story.
Tracked until resolved or clearly blocked; shared in the app so everyone sees the same list.
What we promise
“What if something falls through the cracks?”
We build process, we share process, we close on process. Every open item is tracked with deadlines and follow-up cycles in a purpose-built system — not a junk drawer of notes. When we pursue a referral, a record, or an appointment, we are relentless until it is resolved or clearly blocked.
“What if my Care Continuity Partner changes?”
We hire for empathy, organization, and persistence. And because everything lives in the Averyn app — your Care Ledger, your tasks, your history — a covering or new Care Continuity Partner is never starting from zero or working from cryptic notes. Your needs are clear, the Care Ledger is set, and we execute.
“What if this isn’t the right fit?”
The Record Vault is yours to keep regardless — a portable copy of everything, organized, with established provider access. If you DIY from there, you have a strong starting point. If you continue, we recommend the plan that matches your actual complexity — honestly, not upselling.
The Record Vault guarantee
If we fail to deliver your Vault within the sprint window, you get a full refund. No questions. Details →
Every household starts the same way
Every household starts with the Record Vault. From there, choose the Continuity Plan that matches your coordination load — or keep the Vault as a standalone asset.
Most households choose Expanded or Dedicated. Not sure? Take the quiz →
A complex transition home, without the chaos
After a hospitalization and a skilled nursing stay, the family wanted one thing: for their father to be home. What they didn’t expect was how fragmented everything becomes once you leave an institutional setting. Home health, therapy, specialists, suppliers, and family members all operate independently; schedules change constantly; records don’t travel cleanly.
Averyn stepped in to coordinate the logistics: aligning home health visits, chasing scheduling calls, keeping everyone on the same page, and producing a daily, clear agenda for the people on the ground. Instead of juggling phone tag and calendars, the family could focus on supporting recovery and being present. The difference wasn’t medical advice; it was follow-through and continuity when it mattered most.
Based on a real client engagement. Details generalized for privacy.
Where we fit
Different roles, different fit — here’s how families sort it out.
Advisory within plan or provider scope. Best for in-network guidance and coverage-related navigation.
Medicare CCM vs. Averyn →Clinical care at home under physician orders. Best for skilled nursing and therapy needs.
The coordination gap →
AverynAdministrative execution on your family’s priorities. Flat monthly; follow-through and household alignment.
Why Averyn →Works for the family. Advisory + care planning; often hourly. Best for local oversight and higher-touch planning.
GCM vs. Averyn →Bundled housing + daily support. Best when aging at home is no longer safe or practical without live-in help.
Assisted living vs. aging at home →- We don't sell personal information — not to advertisers, data brokers, or anyone else
- Permission-based — we never contact a provider without your authorization
- HIPAA-aligned infrastructure — every vendor we depend on operates at HIPAA-compliant standards, even though Averyn is not a covered entity
- Confidentiality bound — all Averyn employees sign confidentiality and non-disclosure agreements
- Team vetted — background checks, OIG and federal exclusion screening
- You control who's in — add or revoke family and caregiver access anytime from the app
- Your data stays in the US — all health-related data stored in US data centers
Managing care from a distance?
You carry the responsibility, but you can’t see what’s happening day to day. Missed calls pile up. Siblings get different stories. And every update requires a phone call you don’t have time to make.
Averyn gives you a window into what’s actually happening — written updates, tracked follow-ups, and a single source of truth your whole family can see — without being the one who has to chase it all.
- Weekly written updates shared with your entire household
- Every open item tracked with deadlines — visible in the app
- Your Care Continuity Partner handles the calls you can’t make during business hours
- Siblings and helpers see the same facts — no telephone-chain distortion
Imagine calling your mom and it’s not all business.
You tell her about your promotion. She tells you about the neighbor’s new dog. You don’t have to grill her about medications or ask if she went to the appointment — because you already know. Your Care Continuity Partner handled the follow-up. The new aide got the Care Ledger. The specialist has her records.
And your mom isn’t afraid to tell you when things are hard — because she doesn’t worry it means you’ll force a move. She feels supported, not surveilled.
That’s what changes. You stop being the coordinator and start being the family again.
No obligation. 15 minutes to understand your situation and see if Averyn is a fit.