An aging parent
For the son or daughter running point, often from another city.
Stop managing care like a second job.
An Averyn Care Continuity Partner works like an executive assistant for your family's care logistics. The calls, records, scheduling and follow-ups, handled at your direction, so you stop being the only one holding it together.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
The phone rings from your mom's area code, and you feel like you have to answer it. You are still the one deciding. You are no longer the one doing all of it.
What it takes out of you is rarely dramatic and always cumulative: the same story told three times to three siblings, the referral nobody is chasing, the week you are away.
The facts
Who does the work. A real person: your Care Continuity Partner, working remotely, by phone, portal and email. No one comes to the house. Averyn was started by Dan Dzina after a decade running chronic care management programs for insurers and providers. About Averyn.
What it costs. Private pay, no insurance billing. The Record Vault, one organized set of your records with its source labeled, is $999 to build. Ongoing Continuity Plans are a fixed monthly fee, $59 to $799 a month on an annual commitment, depending on how much is happening. See plans and pricing.
What you get. A named Care Continuity Partner, assigned from Expanded and above, and the Averyn app where the two of you work from the same thread and calendar. The Record Vault, written updates, and the Averyn Ready packet you can hand to a new specialist or to whoever steps in. The Averyn Concierge Line, a dedicated number providers and pharmacies can call instead of you, comes with Expanded and above. It all sits in one place, so your family works from one record that can be handed on and picked up again. How it works.
What your parent will see and hear. You set the priorities and give permission for new actions, so nothing starts without your say. The authorization is signed by your parent, or by someone holding a power of attorney, guardianship, conservatorship or parental rights for them, and it names the providers Averyn may contact. Your Care Continuity Partner works those offices by phone, portal and email, rather than routing calls through your parent, and nobody comes to the house.
A discharge already under way. If a hospital or rehab stay is ending now, coordination starts the same week and the Record Vault builds in parallel. See the first two weeks.
Not ready to call? Take the Care Complexity Assessment
Coordinating care for a child or adult with complex needs? That door is here.
Illustrations, not client stories
What the administrative work actually looks like.
This is what lands on one person when every system in the chain assumes someone is keeping track.
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The referral that stalled
A specialist referral went out three weeks ago and nothing came back. Your Care Continuity Partner calls to find out where it stopped, and writes down what the office actually said.
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A discharge with a pile of instructions
Your father comes home from the hospital with a folder and fourteen next steps. Your Care Continuity Partner sorts them into a calendar, requests the records, and books the appointments.
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A portal nobody can get into
You live four states away and the password is on a sticky note in your mom's kitchen. With her authorization, your Care Continuity Partner requests proxy access, works the portal messages during business hours, and sends you and your brother the same written update.
What changes
Imagine calling your mom and it's not all business.
You tell her about your promotion. She tells you about the neighbor's new dog. You don't have to grill her about medications or ask if she went to the appointment, because you already know. Your Care Continuity Partner handled the follow-up. The new aide got the Care Ledger. The specialist has her records.
And your mom isn't afraid to tell you when things are hard, because she doesn't worry it means you will force a move. She feels supported, not surveilled. That is what changes. You stop being the coordinator and start being the family again.
Tell us what you are managing.
Fifteen minutes on the phone, with whatever list you are carrying. No obligation.