Support for the person managing the details
If you are the one managing logistics for a loved one, you already know the work is real. We help you bring order to it; without taking decisions out of your hands.
Every household starts with the Record Vault; availability fills quickly each month.
Setting this up for yourself? See For yourself →
What we help with
Averyn Care is a non-clinical service. That means we focus on the administrative side of care logistics; the follow-ups and logistics that keep moving parts from drifting.
The healthcare system has gone digital-first — portals, apps, online scheduling, automated phone trees, secure messaging — and each one assumes someone is keeping track. For older adults managing alone or families coordinating from a distance, every "convenience" becomes one more thing to manage.
- Scheduling and rescheduling appointments across providers.
- Following up on referrals, authorizations, and paperwork status.
- Helping with portals for documents and administrative questions.
- Organizing instructions, contacts, and key details you choose to share.
- Keeping caregivers and helpers aligned with clear updates.
Coordination goes beyond doctor visits. Learn more →
The goal is not to take over your loved one's care; it's to help you become more effective at what you're already doing. You get structure, follow-through, and a calmer day-to-day rhythm.
What that actually looks like in a given week
The list above covers the categories. Here's the kind of thing your Care Continuity Partner is actually handling — so you're not the one doing it.
Chasing a portal answer that never came. The specialist's office replied three days ago with "we'll look into it." Your Care Continuity Partner follows up until there's a documented answer — not another promise.
Drafting intake forms before a new provider visit. The pulmonologist needs the medication list, recent imaging, and the referral. Your Care Continuity Partner pulls it from the Record Vault and sends it ahead so the appointment starts with a conversation, not paperwork.
Briefing a substitute home health nurse. The agency sent someone new. Your Care Continuity Partner gets them up to speed on what's active, what changed last week, and what your family needs them to know — before they walk in the door.
Making sure the ride to cardiology actually happens. Your nephew said he'd drive. Your Care Continuity Partner confirms he's still available, tells him to plan for 1:30 (not 2:15) because it takes time to get to the car, and sends the parking deck entrance and elevator info for the hospital.
Rescheduling three weeks of life when a hospitalization hits. Dad's in the hospital unexpectedly. Your Care Continuity Partner reschedules upcoming appointments, pauses home health visits, adjusts supply deliveries, and notifies the vendors — then rebuilds the calendar around the discharge plan once he's home.
Introducing Averyn to a vendor so you don't have to be the middleman. The meal delivery service, pharmacy, or home cleaning vendor needs to hear from you before they'll coordinate with us. Your Care Continuity Partner drafts the introduction — you hit send — and from then on we handle the schedule changes and requests directly.
None of this is clinical. All of it is the work that usually lands on one family member. What a Care Continuity Partner does (one-pager) → · See Continuity Plans →
How this fits alongside other support
If you already have help — home health, insurance care management, a geriatric care manager, or even a concierge doctor — that's great. Averyn focuses on the administrative follow-through and household logistics that still land on the family.
| Insurance CM / CCM | Home health (skilled) |  Averyn Care |
Geriatric care manager | Assisted living | |
|---|---|---|---|---|---|
| Their role | Advisory — within plan/provider scope | Clinical care delivery (under physician orders) | Administrative execution — on your family's priorities | Advisory + care planning (often hourly) | Housing + bundled daily support (meals, housekeeping, medication reminders) |
| Admin follow-through | Partial; varies by plan | Limited; ends with episode | Core service; tracked until resolved | Varies by engagement; often hourly | Facility handles daily care; family still coordinates specialists, records, insurance |
| Household logistics | No | No | Yes — scheduling housecleaning, meals, supplies, OTC meds | Sometimes (vendor coordination) | Facility-managed; family manages medical logistics and transitions |
| Typical cost | Sometimes a plan benefit; often 20% coinsurance | Medicare-covered while eligible; private-pay aide avg $35/hr | $59–$799/mo† | $100–$250/hr; initial assessment fee often $300–$2,000 | ~$6,200/mo median (private pay); varies by region and care level |
| Best for | In-network guidance | Skilled nursing / therapy needs at home | The admin work no one else handles | Local oversight; complex planning | When aging at home is no longer safe or practical without full-time supervision |
† The Averyn Record Vault ($999) is a standalone one-time purchase. Many families start with the Vault alone. Anchor ($2,999/mo) for daily home-plan management is not shown; see Anchor details.
See full comparison → Medicare CCM vs Averyn → Care roles explained →
Weighing assisted living against staying at home? Assisted living vs. aging at home → | Anchor: daily home-plan management →
Comparing home hospice and facility hospice? Hospice setting guide with citations →
Considering concierge services? What they cover and where the gaps are →
What your loved one will see and hear from us
When it helps, we can introduce ourselves as your family's support for the administrative side of the work; calm, respectful, and practical.
- Clear explanations of next steps; without pressure or theatrics.
- Short, respectful check-ins when needed; focused on logistics and what's next.
- One place for requests, documents, and updates in the Averyn app; so details don't get re-explained.
- We will never diagnose, interpret test results, or recommend treatment choices.
- We will never pressure your loved one into decisions; or replace their relationship with providers.
- We will never treat access as permanent; you can pause or revoke access at any time.
Scenarios we're built for
Referrals, specialists, tests, and paperwork — all at once.
Follow-ups, medication changes, and new providers to coordinate.
You're managing remotely, and you need reliable follow-through and updates.
Averyn creates structure and shared visibility so everyone stays aligned.
Want to see what this looks like end-to-end? View examples →
Managing care from another city or state?
If you're coordinating a parent's care from far away, distance makes every part of the administrative work harder — business-hours constraints, scattered information, siblings getting different fragments of the story. We built Averyn for exactly this.
Provider offices close at 5 p.m. in a different time zone. Portals require passwords you've never seen. Your parent says "it's fine" and you have no way to verify what actually happened. Averyn bridges that gap with formal proxy access, persistent follow-through, and written updates visible to every family member.
Your Care Continuity Partner handles the calls, tracks the referrals, and sends clear written updates to your whole household — so your siblings see the same facts you do, without a telephone chain.
Your first month with Averyn
In your first month, here's what changes: you stop making the calls. Your Care Continuity Partner reaches out to each provider, sets up portal access, requests outstanding records, and delivers a plain-English summary of everything — conditions, medications, contacts, and next steps.
By week two, you have your Initial Vault — a portable, source-labeled continuity briefing your family owns and carries forward, including your family's context alongside official records — it grows as slower providers respond. By week three, loose ends are being tracked and followed up on. For families in an active transition, coordination starts the same week — the Vault builds in parallel. By week four, your family gets their first weekly update — a clear, written summary of what moved, what's still open, and what's next — visible to every family member through the Averyn app.
You didn't have to explain anything twice. You barely had to chase a callback. Your sister didn't have to call and ask "what did the doctor say?" — she already saw it in the app. And the things that used to quietly stall — the referral nobody followed up on, the authorization that was about to expire — someone was already tracking them.
What changes for the people around you
When the coordination has a home, something shifts for everyone involved — not just you.
- Everyone you authorize sees the same written updates you do — through the Averyn app.
- No more "what did the doctor say?" calls. No more group-text arguments built on fragments.
- A sibling in another state and a neighbor who checks in weekly both stay current, without you relaying anything.
- Private-duty aides, local helpers, or a sibling who handles appointments — they see what's open and what's next.
- Helpers can message the Care Continuity Partner directly for logistics questions.
- You stay the primary contact and decision-maker. Everyone else stays informed and useful.
Your daughter stops fielding pharmacy calls during meetings. Your son stops worrying about what he's missing from 1,200 miles away. Your spouse stops carrying the mental list. They go back to being family — not care coordinators.
If someone shared this page with you: family access is included at no additional cost. You'll have visibility into updates, progress, and next steps — and you won't need to ask for a recap. See the app →
Tell us what you're managing
Imagine next week: someone else is making the calls, tracking the referrals, and sending your family a clear update — and you're just present for dinner.
Start with a short form. We'll follow up to understand your situation, answer questions, and outline a simple plan.