Answers, in plain language

Averyn is a private-pay, family-directed care navigation service. We're non-clinical and focused on execution: we coordinate scheduling, referrals, benefits follow-through, records, and status updates across the full web of providers and systems involved in care.

You'll fill out a short form, then we follow up to confirm fit and walk you through the Record Vault process and pricing. If we move forward, we begin with the Averyn Record Vault — a fixed-scope engagement to gather, organize, and deliver your records — Initial Vault in about 10 business days, and it grows as slower providers respond. After the Vault is complete, you can choose a Continuity Plan (Essentials, Expanded, Dedicated, or Anchor for daily home-plan management).

Learn about the Record Vault →

To do meaningful follow-through, offices and vendors need permission to speak with us about administrative items such as scheduling, referrals, records requests, and benefits questions. Our authorization forms establish that permission. Many providers still require their own release or portal proxy setup; we'll help you handle those steps as they come up.

If you have these, onboarding goes faster:

• Any existing POA documents and HIPAA release forms
• Insurance cards or Medicare ID cards (so offices can schedule and confirm administrative details)
• A current provider list; including clinic names and phone numbers if you have them
• Portal access info if you already have it (for example: MyChart logins, proxy access, or screenshots)
• Recent discharge paperwork or visit summaries, if there has been a hospitalization or major change

We collect insurance information for coordination; we do not submit Averyn services to the Supported Person's insurance.

No. Averyn is a private-pay service; we do not bill insurance or Medicare, and we do not submit claims on your behalf. We may ask for insurance details because offices often require them to schedule, confirm eligibility, or answer administrative benefits questions. If you plan to use an HSA or FSA, check your plan rules; we can provide receipts, but we can't determine eligibility for you.

If your doctor offers Medicare Chronic Care Management (CCM), you may be able to use both. Learn how CCM and Averyn compare →

We keep one plan of record. Anyone you add to the account can share context, questions, and documents; before we take a new action or open a new work item, we get a clear go-ahead from the Primary Contact. That keeps the work aligned and prevents well-intended helpers from accidentally pulling in different directions.

Yes. In some families, the Supported Person is fully capable and wants to run point. In that case, they can be the Primary Contact; we confirm with them before we start new work items or take new actions. Other family members can still be included for updates, if the Supported Person wants that shared visibility.

Updates for a Supported Person are sent to everyone added to that account; the same facts, the same next steps, one shared understanding. We do this on purpose; it reduces confusion and prevents "telephone chain" summaries. We do not tailor updates by person within an account. If someone should not receive updates, they should not be part of the account.

More on family updates and progress markers →

Yes. If you support two Supported Persons under one account, information sharing is with the same group of additional caregivers across both Supported People. If your family needs different sharing groups for each person, you'll want to set up two separate accounts.

We coordinate more than providers. If you use meal prep, transportation, pharmacy delivery, home cleaning, or other services to support the Supported Person, we'll collect vendor contact info and the details needed to communicate. Often, vendors require you to introduce us or copy you on correspondence so they will work with us; we'll draft the message to make that easy. Vendors are independent; we help coordinate and communicate, but we do not guarantee their performance.

More on everyday logistics coordination →

Yes. We can support the administrative coordination around a hospital stay and discharge; follow-up appointments, referrals, records requests, vendor coordination, and clear written updates for the family. Hospitalization assistance is available as an add-on ($100/day); Expanded includes up to 1 day/month and Dedicated includes up to 2 days/month. We are not a clinical service and we do not provide emergency monitoring; if you believe there is an emergency, call 911 or your local emergency number.

Every household starts with the Averyn Record Vault ($999 base; a $199 reservation deposit applies to the total; remaining balance charged before kickoff).

Continuity Plans default to an annual commitment (12-month term, billed monthly). Month-to-month is available at a 30% premium with no commitment. You can also prepay 12 months and receive 2 bonus months of service.

Recurring payments are processed through Stripe. The cardholder can be the Primary Contact, the Supported Person, or another family member. Many families share the cost among siblings or other family members — Averyn bills to one card, and your family handles the split however works best. Full billing terms are included in the services agreement.

See full pricing and commitment options →

If participation requirements are met and Averyn does not deliver the Initial Vault Delivery by the agreed end date, your household may choose a full refund of the Record Vault fee (including deposit) or a 100% credit toward future subscription invoices or add-ons (credit expires after 12 months).

This guarantee covers deliverables we control (submission, tracking, packaging). It does not guarantee provider turnaround times.

Record Vault details and participation requirements →

The Vault is yours to keep. Your source-labeled Record Vault, summaries, and deliverables remain available for download and sharing whether or not you subscribe to a Continuity Plan. Without a Continuity Plan, the Vault becomes a finished artifact — you can view, download, and share everything that was delivered, but new records won't be added and your Care Continuity Partner won't be maintaining or updating the contents.

If your situation changes later, you can pick up with a Continuity Plan and your Care Continuity Partner will resume keeping the Vault current.

Record Vault details →

If you cancel before completing the 12-month annual commitment term, a one-time early-exit adjustment applies — Essentials: $89, Expanded: $374, Dedicated: $1,199.

This adjustment is waived in cases of the Supported Person's passing or a qualifying change in care level — contact us and we'll handle it with zero friction.

Month-to-month plans have no commitment and no early-exit adjustment.

See full commitment and cancellation details →

Yes—Averyn may use AI to help draft summaries and extract task lists from documents and portal messages. AI is used as a drafting tool and does not diagnose or provide medical advice. For hospital stays, we may include a non‑clinical 48‑hour urgency estimate based only on what the chart notes already say, to help families plan travel and support—not to make medical decisions. A human reviews what gets shared.

Your Care Continuity Partner coordinates the logistics, navigates the systems, and advocates at your direction. In a given week, that can include:

• Scheduling appointments around your family's availability
• Drafting intake and admin forms from records already on file
• Waiting on hold, taking callbacks, and chasing provider answers
• Tracking referrals, prior authorizations, and insurance admin steps
• Coordinating rides, supply orders, and household vendor logistics
• Pushing home health to schedule covered visits before the window expires
• Attending specialist calls by phone/video — when scheduled in advance — to capture notes and after-actions
• Sending a written update so the whole household sees the same facts
• Checking in with the Supported Person on family-defined Focus Areas

The exact rhythm depends on your plan. See how it works →

In bounds: We collect and organize EOBs, payer letters, and insurance documents. We can establish payer portal access where allowed, verify whether a provider appears in-network using payer tools, relay coverage questions back to the insurer or pharmacy, and track prior authorization and referral status. We draft admin forms from records already on file and handle the hold time, callbacks, and voicemail tag to get things resolved.

Out of bounds: We do not recommend plan changes, advise on coverage switches, interpret benefit strategy, or provide licensed insurance advice. If you have questions about which plan to choose or how your benefits work, we'll help you get those questions to the right person — your insurer, your broker, or your benefits advisor.

Many adjacent services — geriatric care managers, patient advocates — charge by the hour. Averyn uses fixed monthly pricing because hourly billing creates the wrong incentive: families start rationing contact, hesitating before each call or follow-up question. The admin tasks that pile up are exactly the "small" things families try to handle themselves.

Fixed pricing means your Care Continuity Partner is working the list — not waiting for you to decide whether today's question is worth a billable hour.

See plans and pricing →

If you have one provider, few portals, no recent transition, and enough time and patience, you can probably manage this yourself.

Where most families find DIY breaks: 5+ active providers, 3+ portal ecosystems, a recent or upcoming transition, or more than one insurance or payer situation affecting the paperwork. There are also more records than people realize — home health notes, PT/OT progress reports, and one-off specialist visits often don't share back to your primary care doctor, leaving gaps the next time you need a complete picture.

The Record Vault isn't just records retrieval. It's proxy access, authorization tracking, a portable care-team directory, a plain-English baseline summary, and a source-labeled repository you keep whether or not you continue. A Family Alignment Call is included so your family can review the Vault together and add their own context.

Full Record Vault details →

Focus Areas are the 3–6 practical topics your family defines when you start. Your Care Continuity Partner asks about them during routine conversations with the Supported Person — things like whether they're getting out of the house, keeping up with exercises, running low on supplies, or needing help with bills.

Your Care Continuity Partner captures what they hear and relays it to the family. If something needs follow-through, it gets surfaced to you and — if you ask — relayed to the right provider. This is administrative contact, not clinical screening. Focus Areas are visible in the Averyn app and adjustable anytime by the Primary Contact.

See how Focus Areas work in practice →

We're adjacent, but different. Those roles may include clinical assessment, in-person evaluation, and care planning. Averyn is a non‑clinical administrative operator: scheduling, referrals, portals, paperwork, and follow‑through—coordinated at the family's direction.

Concierge medicine is a retainer-based model that gives you enhanced access to a single primary care physician — longer appointments, same-day availability, and a direct line to your doctor. It improves the clinical relationship with your PCP.

Averyn is non-clinical administrative coordination across your entire care ecosystem — every specialist, every portal, every referral, every vendor. Concierge solves a single-provider access problem; Averyn solves the multi-provider coordination problem that families carry between all of them.

Concierge services for seniors: what they cover and where the gaps are →

Yes — and that combination can work well. Your concierge PCP handles the clinical relationship and same-day access; Averyn handles the administrative follow-through across the rest of your care team — specialists, home health, records, referrals, portals, and family updates. One improves your relationship with your primary care doctor; the other coordinates the work between everyone else.

Anchor ($2,999/mo) is a premium coordination plan for families who need daily administrative follow-through to keep a home-based care plan coherent. It includes daily check-ins with caregivers and home health staff, Appointment Support (prep, phone/video attendance, and an After-Visit Action Note), the Averyn Concierge Line (a dedicated phone, voicemail, supported SMS, and proxy email for providers, pharmacies, and vendors), caregiver handoff discipline, and facility/transition coordination with daily updates during business hours. Anchor is non-clinical, remote-first, and does not include travel or in-person attendance.

Learn about Anchor →

Dedicated provides weekly coordination for households where something care-related is happening most weeks — specialist visits, therapy, transportation planning, caregiver coordination, or recurring follow-up. Anchor is for daily persistence — daily check-ins, broader Appointment Support by phone/video, caregiver handoff discipline, and facility/transition coordination with daily updates. If you're spending significant time each day getting a reliable status update from caregivers, or if caregiver turnover keeps resetting the system, Anchor is likely the right fit. Most families step down to Dedicated once things stabilize.

Compare plans on the pricing page →

The Averyn Concierge Line is a dedicated inbound contact path — a phone number, voicemail, supported SMS, and proxy email — that routes provider, pharmacy, hospital, insurer, and vendor coordination to your Care Continuity Partner instead of your personal phone or the Supported Person. Your Care Continuity Partner confirms, reschedules, chases the loop, documents what was said, and brings the family in only when a real decision is needed. During business hours (Mon–Fri, 8a–6p ET) calls are often answered live and voicemails are returned promptly the same day; voicemail transcripts are shared with the family right away as they come in. Outside business hours, voicemails are returned the next business day. Concierge Line is not a 24/7 live-answering service and not an emergency line. In an emergency, call 911.

How Averyn Concierge Line works →

Averyn Concierge Line is included with Expanded, Dedicated, and Anchor Continuity Plans. Essentials households can use proxy email for portal-less providers; the full Concierge Line (phone, voicemail, SMS, proxy email routed to a Care Continuity Partner) begins at Expanded. Portability options ($100 one-time Portable Concierge setup; $10/month post-plan phone forwarding) are available on the pricing page.

See Concierge Line portability options →

Appointment Support is your Care Continuity Partner preparing for a provider visit, attending by phone or video when scheduled in advance, taking structured notes as the family's historian, and turning the visit into a clear After-Visit Action Note — so medication changes, referrals, and instructions don't get lost between the visit and the portal note three days later. Your Care Continuity Partner attends as a non-clinical historian, not as a clinician. Licensed providers remain responsible for clinical decisions.

How Appointment Support works →

Yes — by phone or video, when scheduled in advance. Appointment Support is included as needed with Dedicated and Anchor, includes one attended visit per month at Expanded (additional visits at $39 each), and is available as a $39 add-on with Essentials. Your Care Continuity Partner doesn't attend in person and doesn't make clinical decisions; they act as your family's historian, capture instructions, and turn the visit into action items.

Before: pull relevant records and Care Ledger context, review open referrals and orders, gather the family's questions, and confirm logistics.
During: attend by phone or video (when scheduled), answer factual history questions from records on file, take structured notes, and ask family-approved clarifying questions.
After: summarize the visit as an After-Visit Action Note, update the calendar, chase referrals and orders, coordinate pharmacy / transportation / home-care changes, and fold it into the weekly family update. See an example After-Visit Action Note →

Averyn Ready is a family-curated readiness packet — wallet card, fridge magnet, specialist intake packet, phone home-screen shortcut, appointment folder, or hospital go-bag insert — built from your source-labeled Record Vault and the Care Ledger and maintained by your Care Continuity Partner. It is the version your family has signed off on, drawn from records and your family's day-to-day knowledge. It's designed for the medical providers and first responders who arrive without context: EMS, ED intake, a new specialist's front desk, the urgent care PA, the discharge nurse. For orienting a new home aide or weekend caregiver to the daily plan, see the Care Ledger instead. Averyn Ready is not a complete medical record and not medical advice. In an emergency, call 911.

See Averyn Ready → · See an example packet

Yes. Averyn Ready is included with every Continuity Plan — Essentials, Expanded, Dedicated, and Anchor. Your Care Continuity Partner builds the initial packet during onboarding and refreshes it after significant events (hospitalization, new diagnosis, medication change, fall). Anchor households get more frequent proactive refreshes as part of the daily operating rhythm.

The Record Vault is the organized source of truth — the actual records, summaries, medication history, care team directory, and authorizations. Averyn Ready is the curated, portable subset built from the Vault for the moments when a medical provider or first responder needs a fast picture: EMS at the door, an ED intake nurse, a new specialist's front desk, the urgent care PA, the discharge nurse. The Vault is comprehensive; Averyn Ready is the one-page version designed for the next handoff.

No — not as the primary tool. Averyn Ready is designed for medical providers and first responders: EMS, ED intake, a new specialist's front desk, an urgent care PA, or a discharge nurse. For orienting a new home aide, weekend caregiver, or covering helper to the daily plan, the Care Ledger is the right tool. The Care Ledger is the executable home plan — medications, dosages, schedules, care activities, and special instructions — that every helper works the shift from. For Anchor households where a home-health agency won't use the app or a caregiver prefers paper, the Ledger also prints as a fill-in shift sheet; the caregiver completes it, photographs it, and the Care Continuity Partner transcribes it back into the digital Ledger. The full Averyn Ready packet is available to caregivers as background, but the hands-on daily care is what the Ledger is built for.

See the Care Ledger →

No. Anchor operates primarily during business hours and includes a weekly weekend caregiver handoff. For weeks that need more after-hours coordination (transitions, discharge windows, caregiver changes), Surge Support Packs provide a time-boxed buffer activated by the Primary Contact. Averyn is still non-clinical and not an emergency service. If you believe there is an urgent medical concern, call 911.

Yes. Many Supported Persons prefer to be their own Primary Contact. The role exists to keep work organized; not to take control away from you. If you are the Primary Contact, we confirm with you before we start new work items or take new actions.

Yes. Some people use Averyn because they're capable and involved, but frustrated by the churn; portals, callbacks, paperwork, referrals, and things that should not take this much time. You keep the decisions. We handle the follow-through and keep the details from drifting.

We are not part of your doctor's office and we are not an insurance company. We work for you and your family. Our role is administrative coordination; scheduling, paperwork, records requests, and keeping everyone aligned on the logistics.

Yes. You can start with just you, and add a spouse, adult child, or helper later if you want. The goal is clarity and follow-through; you decide who is included.

To coordinate on your behalf, we'll ask you to complete authorization forms. Those forms allow offices and vendors to speak with us about administrative items; they do not give us permission to make medical decisions.

Updates are shared with everyone you add to your account; one shared set of written updates so people stay aligned. We do not tailor updates by person. If there is someone you do not want included, they should not be added to your account. If your family needs different sharing groups, separate accounts may be a better fit.

Yes. Medical decisions stay with you and your licensed providers. We support administrative follow-through based on the permissions you and your family set. If something feels uncomfortable, tell us; we will slow down and adjust within the agreed boundaries.

No. We do not give medical advice or interpret test results. We can help you capture questions for your provider and help make sure those questions reach the right place.

Yes, when authorized. We communicate through administrative channels for tasks like scheduling, records requests, and follow-up. If you want a question relayed to your provider, we can send it as you said it; your provider is the one who gives medical guidance.

No. Some people prefer to work only through the app; others prefer phone. If you choose to connect with us, we'll speak plainly and respectfully; we keep it practical and focused on next steps.

No. We do not provide emergency monitoring. If you feel unsafe or think you are having an emergency, call 911 or your local emergency number.

You can share context, questions, and documents; you can also message the Care Continuity Partner. Before we take a new action or start a new work item, we confirm with the Primary Contact. That keeps the family aligned and prevents duplicate or conflicting requests.

The same structure applies. You can share context and requests with the Care Continuity Partner; before anything new starts, we confirm with the Primary Contact. If the Supported Person is the Primary Contact, they are the one we confirm with.

Yes, if you are added to the account. Updates for a Supported Person go to everyone on the account; the same written updates, in one place.

Yes. Send your request or question to the Care Continuity Partner. We will confirm with the Primary Contact before starting new actions; then we'll share progress back to everyone included.

No. Billing is handled by the paying subscriber. Helpers can be included so they stay informed and can contribute context without carrying the whole load.

Two things help most:

• Share what you know in one place; dates, documents, provider names, and the questions you want answered
• Avoid duplicating calls or messages unless the Primary Contact asks; duplicates often slow the process down

If you have a concern, send it clearly; we'll make sure it lands in the right thread.

Yes. The Primary Contact can add or remove people from the account. The goal is simple; the right people are informed, and the Supported Person's boundaries are respected.