How it works
For anyone coordinating ongoing care for themselves or someone they love.
The record first. Then the follow-through, week after week.
The calls, the chasing and the written update come off your desk. Below: your first two weeks, what the Record Vault delivers, what a Care Continuity Partner does next, and how the plans differ.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
The process
Three steps. You only have to start the first one.
Every household runs the same sequence. The record comes first because everything after depends on one clear picture.
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1
Talk it through
Fifteen minutes on the phone. You describe what you are carrying, we say plainly whether this is a fit. Nothing to prepare, nothing owed.
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2
Build the Record Vault
The Record Vault is one organized set of your records, each item labeled with its source. With your authorization, your Averyn Care Continuity Partner, a real person working remotely, requests records from the providers and portals you name and tracks what is still open. The Averyn Ready packet comes from the records in hand. About ten business days, with one refresh when late records arrive.
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3
Choose a Continuity Plan, if you want ongoing support
The Vault stands on its own. If you also want the follow-through handled week to week, your Care Continuity Partner takes it from there.
What to expect
Your first two weeks.
Your Care Continuity Partner works from the first week, not after the records land.
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Day 1
Kickoff with the Primary Contact
The Primary Contact sets priorities and gives permission; the Supported Person is whoever the care is for. They are often the same person. We go through providers, appointments and the loose ends you already know about.
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Day 2
Authorizations and access
The services agreement and release forms go out for signature. Where a portal supports it, we pursue proxy access for the Primary Contact as well as for Averyn. That access is yours to keep.
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Day 3
Record requests out
Requests go to the providers and systems we identified together, each logged with a follow-up date. Home health, therapy and short-stay rehab go on the list too; those notes rarely travel back to primary care.
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Day 10
Initial Vault delivery
About ten business days from kickoff: the repository organized by provider and date, the access and authorization trackers live, and the first Averyn Ready packet.
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Day 30
Family Alignment Call
One call, included, within thirty days of delivery. The Supported Person and anyone else you name flag what does not match lived experience; the packet picks it up.
Coming out of a discharge? If a hospital or rehab stay just ended, coordination starts the same week rather than waiting on records: confirming follow-ups, coordinating transport, pushing home health intake. The Vault builds in parallel.
The ten-day target assumes the household holds up its end: kickoff attended, releases signed and returned, questions answered within a couple of business days.
Record Vault
What the Vault delivers.
One portable bundle plus a plain-English summary, useful whether or not you continue.
Averyn Ready packet
Conditions and allergies, medications, care team, follow-ups.
Baseline records repository
Organized by provider and date.
Care team directory
Providers, pharmacies and vendors, with the numbers that reach them.
Permissions and access map
Proxy and portal status, and the workaround where there is none.
Authorization packet and tracker
Releases routed and submitted, pending and blocked shown separately.
Records request tracker
Date, method, follow-up and status for every request.
Medication List
What is actually being taken, reconciled across records and pharmacies.
Family Alignment Call
One included, within thirty days of delivery.
Averyn Ready
The page everyone asks for at the worst moment.
Drawn from the source-labeled Vault; you correct what is wrong and add what the records miss. Printed as a wallet card and fridge magnet.
See a sample packet
Ongoing support
What your Care Continuity Partner does after that.
The same loop, at the cadence your plan sets.
One person directs the work. Nothing new starts without the Primary Contact saying so; everyone on the account reads the same facts.
You set the Focus Areas. Three to six topics you want kept moving: exercise, supplies, bills, the appointment nobody has booked. Your Care Continuity Partner works them with whoever the care is for, which may be you, and reports only to the people you name.
Organize. Records, documents and care history in one place as new material arrives.
Coordinate. Providers, referrals, scheduling, home services and vendors, at your direction.
Communicate. One written update everyone on the account reads, so nobody is briefed twice. If the account is only you, it is your own running record.
The rhythm comes from the plan: written updates monthly on Expanded, weekly on Dedicated.
Written update
What moved, what is blocked, what is next.
Weekly on Dedicated, monthly on Expanded, so everyone reads the same recap.
See a sample updateContinuity Plans
How the plans differ.
Two lines each. Each name opens its price on Pricing.
Essentials
For care that is not complicated yet: a few visits a year, the Vault kept current. Offered by recommendation, not picked off a list.
Expanded
For steady administrative work between visits: scheduling, forms, refills, portal questions. Monthly written updates, a working conversation every two weeks, the Averyn Concierge Line, one Appointment Support visit a month.
Dedicated
For households where something care-related is happening most weeks. A weekly working conversation, higher-touch updates, Appointment Support as needed.
Anchor
The daily operating rhythm for a fragile home plan: daily check-ins with caregivers or home health staff, a weekly weekend handoff, transition coordination during business hours.
Go deeper
The pieces, one page each.
Record Vault
The build in detail.
Continuity Plans
What ongoing support includes.
Your Care Continuity Partner
The person doing the work.
The Averyn app
Where the record, the calendar and the updates live.
Averyn Concierge Line
The local household number providers and pharmacies call, not you.
Appointment Support
Prep, attendance by phone or video, an after-visit note.
Averyn Ready
The curated packet for an ED intake or a new specialist.
Anchor
The daily rhythm in full.
Scope
What we do, and what we do not do.
What we do. Administrative coordination and follow-through at your direction: scheduling and confirmations, referral and prior-authorization follow-up, portal work and record requests with authorization, coverage questions, community resources researched so you have options, vendor coordination, written updates.
What we do not do. No medical advice, diagnosis, or interpretation of records, labs or symptoms. No clinical monitoring. No emergency response. No in-home services; the work is remote, by phone, portal and email. No insurance billing; Averyn is private pay.
Business hours. The work is delivered during business hours. You can send a message after hours, but an immediate response is not something we promise. If this is urgent, call 911.
Start with a short conversation.
Bring the list as is; fifteen minutes is enough to say whether we fit. No obligation.