You've done the coordination. Here, you get to finish it.
If you've worked as a care coordinator, care navigator, patient advocate, or in healthcare-adjacent customer service, you already know how to work inside complex systems. At Averyn, you use that skill to actually execute; not just screen, refer, or document for someone else's workflow.
We hire Care Navigators (our internal job title) and train for our specific workflows. What we can't train is the instinct to follow through when the system stalls.
Current openings may vary. If none are listed right now, you can still submit your background for future roles.
You've probably felt this before
You know the referral is stuck. You know the family is confused. You know what needs to happen next. But your role doesn't let you do it.
You coordinate within a single provider system or payer workflow. The moment something crosses a boundary — a different office, a home service, a family question — it's "not your department."
Your job is to assess, document, and route. You identify the problem, hand it off, and hope someone else picks it up. You rarely get to see it through.
The decisions you make are shaped by a payer's utilization rules, a provider's capacity limits, or a program's eligibility criteria. The family's priorities come second to the system's.
If you've ever left work knowing you could have done more — but the role wouldn't let you — keep reading.
At Averyn, the job is to finish the work
We're a private-pay, family-directed care navigation service. Families hire us directly. We don't answer to a health plan, a hospital system, or a utilization review committee. That changes everything about what the role looks like day-to-day.
What most coordination roles look like
What this role looks like at Averyn
Does your background fit?
We train for our specific workflows, tools, and communication standards. What we look for is the foundation underneath — the instincts that come from doing this kind of work already.
- Care coordinator — hospital, outpatient, or home health settings
- Care navigator or patient navigator — payer-side, provider-side, or community-based
- Patient advocate — hospital systems, insurance appeals, or independent practice
- Social work or discharge planning — transitions of care, resource coordination
- Healthcare customer service — insurance member services, provider office coordination, scheduling
- Medical records or health information — release of information, chart management
- Executive assistant or operations coordinator — complex scheduling, multi-stakeholder communication
- Legal paralegal or case assistant — document management, deadline tracking, follow-up discipline
- Property management or HOA coordination — vendor management, resident communication, issue resolution
- High-touch customer success — SaaS, financial services, or concierge-level service roles
- Military family readiness or veteran service coordination — benefits navigation, multi-agency follow-through
The common thread: you've worked inside systems where things fall through the cracks, and you've developed the habit of not letting them. If your background isn't listed but the description resonates, introduce yourself anyway.
Whether you have clinical training or not — read this
We get two versions of the same question. Both deserve a direct answer.
This role is non-clinical by design. You will never be asked to interpret lab results, make a medical judgment, or advise a family on treatment decisions. What you will be asked to do is coordinate, communicate, organize, and follow through — relentlessly. If that's what you're good at, a clinical license doesn't make someone else better at this job than you.
We train you on healthcare terminology, provider workflows, and insurance basics. You bring the organizational instinct, the communication skills, and the persistence. That's the harder part to teach.
If you've worked as a nurse, social worker, therapist, or in another clinical role, you already understand how provider offices operate, how referrals move, how insurance decisions get made, and where things stall. That knowledge accelerates everything in this role — you're not learning the system from scratch.
The important shift: at Averyn, you are not providing clinical services. No assessments, no care plans in the clinical sense, no medical advice. Your scope is administrative coordination and follow-through at the family's direction. For some clinicians, that's a relief — the accountability without the liability. For others, it's a dealbreaker. Both are valid; we'd rather be clear now.
What the work actually involves
This is non-clinical, administrative coordination and follow-through. You're not giving medical advice or making care decisions. You're executing the logistics that the healthcare system doesn't handle and that families can't keep up with.
Request, organize, and track medical records
Call offices, submit authorization forms, follow up when records don't arrive, build and maintain the family's Record Vault.
Coordinate across the full care team
Schedule appointments, chase referrals, confirm prior authorizations, relay information between offices — across every provider the family works with, not just one system.
Coordinate household services and vendors
Transportation, meal delivery, home health scheduling, housekeeping, medical supplies — confirm bookings, relay logistics, follow up when something falls through.
Keep the whole family on the same page
Write clear weekly updates, field questions from siblings and helpers, route decisions through the Primary Contact, and make sure everyone sees the same information.
Close the loop on everything you open
If it's logged, it gets followed up. Referrals, callbacks, pending authorizations, records requests — you track them until they're resolved, not until your shift ends.
This is non-clinical administrative coordination. You're not giving medical advice or making care decisions — you're executing the logistics that the healthcare system doesn't handle and that families can't keep up with.
You're not doing this alone — the platform has your back
Averyn builds purpose-built tools designed to amplify what you do, not replace your judgment. The platform keeps you organized, surfaces what needs attention, and automates the repetitive work so your time goes to the problems that require a human.
Every task gets logged with an owner, a deadline, and a status. When a follow-up date arrives, you see it. When something stalls, the system surfaces it. You don't have to remember what's overdue — the app tells you.
Weekly summaries pull from the work you've already logged. You review, refine, and send — not start from scratch. The format is consistent, the facts are sourced, and the family gets clarity without you rewriting the same update every week.
Every provider, every document, every authorization, every contact — organized and searchable. When a new specialist needs history, you don't dig through a folder. You pull it from the Vault in minutes.
The role runs on four gears — and you shift between them constantly
This job asks you to be a different person depending on who you're talking to. That's the skill we can't train. You either shift gears naturally, or you don't.
A daughter calls, overwhelmed. Her father was just discharged and she doesn't understand the medication changes. She's scared and exhausted. You slow down. You listen. You speak clearly, calmly, and without jargon. You acknowledge what she's feeling before you walk through the next steps. This is the person you work for — and she needs to feel it.
Ten minutes later, you're on the phone with a specialist's office that hasn't returned a referral in three weeks. The front desk says "we'll get to it." You're polite, but you don't accept that. You ask for a timeline, a name, a fax confirmation. You log the call and set a follow-up for Thursday. If Thursday comes and nothing's moved, you call again. The system runs on persistence — and you bring it.
A family with four siblings across three states needs an update. You don't write a novel. You write a clear, structured summary: what happened this week, what's still open, what's next, and what decisions need the family's input. Everyone reads the same facts. No relay calls. No "I thought you said..." conversations. Your writing is the connective tissue that keeps the whole household aligned.
You're responsible for multiple families, each with their own care teams, open tasks, pending records, scheduled appointments, and communication preferences. Nothing lives in your head. Every task has a status, every follow-up has a date, every document has a place. You're the kind of person who builds a system before anyone asks — because you know you can't carry this work without one.
Empathy and persistence aren't opposites here — they're the same person, five minutes apart.
What's different about working here
You've probably spent years inside systems where you knew what the family needed but didn't have the authority, the time, or the scope to deliver it. That's the frustration this role is designed to eliminate.
"In my last role I had 200+ patients and my job was to screen and document. I barely had time to follow up on anything. Here I actually get to close the loop."
The kind of shift our team describes
Practical details
If you found us on Indeed or LinkedIn, the posting says Care Navigator — that's our internal job title and the name on your offer letter. On the website and in family-facing materials, the same role is called Care Continuity Partner. Same person, same work, same team. We use different language depending on the audience; you'll get comfortable with both quickly.
Care Navigator roles are based primarily on-site in Independence, Ohio. We're a small, high-trust team and the on-site rhythm matters for training, collaboration, and quality.
Introduce yourself through the form below. If there's a fit, we'll schedule a conversation. We'll talk about your background, walk through realistic scenarios, and see if the role matches what you're looking for. No trick questions.
Ready to do work that actually closes the loop?
If you've spent your career coordinating, navigating, or advocating inside systems that limited what you could do — this is what it looks like when the job is built around finishing.
No clinical license required — and clinical experience is welcome. We train for our workflows. What matters is how you think, how you communicate, and how you follow through.
Averyn Care provides family-directed administrative coordination; not medical advice or clinical services.