Family updates and progress — without putting it on your loved one
The hardest part isn't "finding information." It's carrying it.
When multiple people are involved, the Supported Person becomes the messenger — and the Primary Contact becomes the router of endless texts, calls, and "what did the doctor say?" questions.
We replace the phone tree with one clear, structured update.
Non-clinical administrative coordination. Not an emergency service.
Your goals, your markers
We can help your household track a few simple progress markers you choose.
These may be suggested by a provider, but they are still your household's priorities.
We document what your loved one reports (with permission) and share it in a way that reduces repeated conversations.
- Meals / appetite (simple, practical notes)
- Movement (walks, basic activity, "did you get out today?")
- Comfort level (what they say about pain or discomfort, in their own words)
Important: We do not interpret these clinically. If something needs medical attention, providers are the right destination.
What you receive
A Weekly Family Summary (or recurring household update) that includes:
- What moved this week — appointments scheduled, paperwork submitted, vendor changes
- What's blocked — and who we're waiting on
- What's next — clear next steps and who owns each
- Upcoming schedule highlights — so everyone can plan ahead
- Notes the Supported Person asked us to share — optional, permission-based
Want to see what this looks like? View sample weekly summaries and timelines →
Why insurance care management doesn't usually carry the family-update burden
Many programs can be helpful within their scope — clinical check-ins, care-plan documentation, and coordination inside a practice's workflow.
They are not typically designed to produce household-wide updates, route sibling questions, and reduce the Supported Person's communication load.
Averyn is built for that visibility and follow-through layer.
How it works
Who should receive updates? What does the family actually need to know weekly?
We keep it simple and sustainable.
We share clear written updates so the household stays aligned without repeated explanations.
Common questions
Who receives updates?
Everyone included in the household account receives the same updates. If someone should not receive them, they should not be in the account.
Can the Supported Person be the Primary Contact?
Yes. Primary Contact is an organizational role; we follow the household's chosen setup.
Can we track different goals for different people?
Yes — goals are household-defined and can be different per Supported Person, depending on your setup.
Is this clinical monitoring?
No. We document and share what is reported and what's happening administratively. Providers make medical decisions.
Can you share updates with providers?
At your direction and with the right permissions, we can relay questions or non-clinical summaries. We do not interpret or recommend care.
What if family members disagree?
We follow the Primary Contact's direction to avoid conflicting instructions.
What if my loved one doesn't want details shared?
We follow permissions and boundaries. The right answer may be a different household setup or limiting who is invited.
Start with a short conversation
You don't need everything organized before you reach out. We start by understanding what you're managing and whether Averyn Care is the right fit for your family.