Because families don't struggle with a lack of doctors; they struggle with follow-through.
Most people don't realize they've become the primary caregiver until they already are. It starts with something small; a ride to an appointment, a call from a pharmacy, a new portal login. Then it turns into dozens of loose ends you're quietly managing in the background.
Appointments. Referrals. Paperwork. Home services. Meals. Transportation. Updates for siblings and relatives. Plans that sound reasonable in the exam room, then fall apart at home because no one has the time to execute them.
That invisible workload is what overwhelms families.
Averyn Care exists to take that load off the person holding everything together.
I spent a decade building care management programs. Then I needed one myself.
For over ten years, I led insurance-paid and provider-paid chronic care management programs. I understood what health plans offered, what provider practices could realistically support, and where the system's incentives pointed. I knew the language, the workflows, and the gaps.
Then my mother's health took a turn for the worse — and my father's was already dicey.
I wanted to support them living at home. What I didn't expect was how quickly everything fell apart. Not the medical care — the logistics around it. Home health. Physical therapy. Meals. Transportation. Records requests. Portal access. "What did the doctor say?" texts from relatives. A new specialist who needs a referral. A plan that technically exists, but no one is accountable for carrying it forward.
Keeping their household running — keeping providers coordinated, caregivers informed, and family members aligned — became an all-consuming chore. And I was someone who knew the system.
It's a story I'd heard a hundred times from the other side of the table. But now that I'd lived it, I knew I needed to bring a solution to market. I looked for one first — I couldn't find it.
The gap isn't clinical. Families don't fail because they lack doctors. They burn out because they're carrying an administrative job they never signed up for — and no existing service is built to take it off their plate.
Averyn Care was built for that moment.
What Averyn Care does
Averyn is a private-pay, family-directed care navigation service. We're non-clinical and focused on execution: we coordinate scheduling, referrals, benefits follow-through, records, and status updates across the full web of providers and systems involved in care.
We work for the family — not the health system, not a payer, and not a provider's workflow. Your Care Continuity Partner coordinates the logistics, navigates the systems, and advocates at your direction.
- Scheduling appointments around your family's availability and coordinating transportation
- Chasing referrals, prior authorizations, and callbacks until there's a real next step
- Drafting intake forms, organizing records, and checking portals so paperwork doesn't pile up
- Coordinating home services — supplies, rides, home health, meal delivery, and vendor logistics
- Sending a written weekly update to the whole household so no one is operating from different information
- Regular contact with each Supported Person on family-defined Focus Areas — bringing day-to-day needs into the household workflow without you making every check-in call yourself
You stay in control of decisions. We handle the administrative execution.
Want to see what this looks like in practice? View examples →
What Averyn Care is not
Averyn Care is non-clinical.
We do not diagnose, treat, or provide medical advice. We do not replace clinicians, home care agencies, or emergency services. If you believe there is an urgent medical situation, call 911.
Our work lives on the family side of care; the coordination, follow-through, and organization that determine whether plans actually hold outside the exam room.
Why working for the family matters
Most care coordination programs are designed to serve a system; a payer, a provider group, or a specific clinical workflow. That structure comes with constraints: what can be worked on, how fast follow-ups happen, and what falls outside the official scope.
Averyn Care works directly for the family. That distinction matters.
"Help you do it" — not "help you help yourself"
Most care navigation and coordination programs help you understand what's available, then hand you back the work. They teach, advise, and point — but you still make the calls, chase the referrals, and sit on hold.
Home health / Insurance CM → helps within provider or payer scope
Geriatric care manager → helps plan and guide (typically $100–$250/hr)
Averyn Care → helps you do it — executes on your priorities, flat monthly, non-clinical
See how Medicare CCM compares to Averyn →
Because we are non-clinical and family-directed, we don't advise you on what systems offer — we execute on what your family needs done. We're not tied to a single provider, network, or plan, which allows us to coordinate across all of them.
This model lets us:
- Persist on follow-ups that would otherwise stall or fall between offices
- Coordinate across multiple providers, services, and vendors without handoffs
- Move quickly on administrative work without waiting for clinical approvals
- Stay accountable to the person managing the situation; not a system's incentives
The result isn't more advice or more complexity; it's fewer loose ends and steadier day-to-day execution.
For people managing care on their own — without a spouse, sibling, or adult child in the picture — your Care Continuity Partner also becomes the family historian of your care: the person who knows your full story across providers, can answer intake questions at new specialist visits, and carries the context that providers assume someone in the family holds. Many don't have that someone.
That's what families — and individuals — actually need when plans leave the exam room.
Where Averyn fits alongside other support
Caregiving time usually splits between hands-on help and care-system navigation (calls, portals, paperwork, referrals). Home health, insurance case management, and geriatric care managers can help with parts of the load; Averyn is built to take on administrative follow-through and keep the household aligned.
| Insurance CM / CCM | Home health (skilled) |  Averyn Care |
Geriatric care manager | Assisted living | |
|---|---|---|---|---|---|
| Their role | Advisory — within plan/provider scope | Clinical care delivery (under physician orders) | Administrative execution — on your family’s priorities | Advisory + care planning (often hourly) | Housing + bundled daily support (meals, housekeeping, medication reminders, activities) |
| Who they work for | The insurance plan (CM) or provider practice (CCM) | Patient; under provider/payer rules | Your family — you set the priorities, we execute | The family who hires them | The resident (within facility rules and staffing) |
| Where they reduce time avg 23.7 hrs/week — AARP 2020 |
Care-system navigation (partial)
Tied to coverage / in-network only |
Health management (4 hrs)
Personal care (6 hrs, partial via aides) |
Care-system nav — 5.7 hrs
Home logistics — 8.0 hrs
We execute — you don’t.
Expanded: ~2—5 hrs/wk back | Dedicated: ~5—10 hrs/wk back |
Care-system navigation (partial)
Sometimes vendor coordination |
Personal care (handled by staff)
Home logistics (facility-managed) Family still coordinates outside providers, records, and finances |
| Follow-through depth | Partial; varies by plan/program | Limited; ends with episode | Core service; tracked until resolved or clearly blocked | Varies by engagement; often hourly | Facility handles daily care; family still coordinates specialist visits, records, insurance, and transitions |
| Household logistics | No | No | Yes — scheduling housecleaning, meal services, ordering supplies + OTC medications | Sometimes (vendor coordination) | Facility-managed (meals, housekeeping, laundry); family manages medical logistics, finances, transitions |
| Typical cost to family | Sometimes offered as a plan benefit; CCM commonly has Part B cost sharing (often 20% coinsurance after deductible)2 | $0 for covered services under Medicare (requires homebound status + skilled-care need; 30-day renewable periods)1; when no longer eligible, private-pay aide rates avg $33—38/hr4 | $59—$799/mo† | Typically $100—$250/hr (private pay); many also charge an initial assessment fee (typically $300—$2,000)3 | $4,500—$5,500/mo national median (private pay); varies widely by region and level of care4 |
| “Do the math” example | Coverage-based | Coverage-based; private-pay aide 20 hrs/wk ≈ $2,900—3,300/mo | Expanded ($249/mo) or Dedicated ($799/mo) | 6 hrs/mo × $175/hr ≈ $1,050/mo; common range: $400—$3,000/mo3 | Median ~$5,000/mo all-in (housing + care bundle) |
| Best for | In-network guidance; coverage-related navigation | Skilled nursing / therapy needs at home | Elder care + complex care logistics — multi-provider, multi-sibling; non-clinical admin operator | Higher-touch planning; local oversight; complex family situations | When aging at home is no longer safe or practical without full-time supervision |
1 Medicare: Home health services 2 Medicare: Chronic care management services 3 Arosa: Considering a Geriatric Care Manager? 4 Genworth Cost of Care Survey 2024
† The Averyn Record Vault ($999) is a standalone one-time purchase — not a subscription. Many families start with the Vault alone; it prepares you for emergencies and streamlines onboarding with any future provider or care manager.
Why home health doesn't fill the coordination gap →
Weighing assisted living against staying at home? Assisted living vs. aging at home → | Anchor: daily home-plan management →
Considering concierge medicine? Concierge services for seniors: what they cover and where the gaps are →
What “follow-through” means here
Follow-through means doing the administrative work required to close a loop the family wants handled: making the calls; navigating portals; requesting records; tracking authorizations; confirming next steps; documenting status; sharing a clear update back to the household. It does not mean clinical oversight, safety monitoring, or medical decision-making.
Searching for "concierge" help? Here's how Averyn compares.
"Concierge services for seniors" means different things depending on who's offering it. Here's a quick comparison of the three most common types — and where Averyn fits.
| Personal concierge | Concierge medicine | Senior living concierge | Averyn Care |
|
|---|---|---|---|---|
| What it is | Errands, shopping, rides, companionship | Retainer-based enhanced PCP access | Facility amenities (dining, events, transport) | Administrative coordination across your full care team |
| Delivery | Local, in-person | In-office (single practice) | On-site (residents only) | Remote-first; works across every provider and system |
| Coordinates care? | No | Within PCP scope only | No | Yes — scheduling, referrals, portals, records, vendors |
| Typical cost | $45+/hr | $1,800–$5,000+/yr | Included in facility | $59–$799/mo |
| Best for | Daily living tasks and errands | Healthier adults wanting better PCP access | Residents of senior living communities | Families managing complex, multi-provider care |
Averyn works alongside any of these. If you have a concierge PCP, we coordinate the administrative work they don't cover. Full comparison →
Understanding your options
These guides break down how common care support models compare to what Averyn does — and when each one makes sense.
When is staying home realistic? What does it actually require? A practical framework for the decision families dread most.
Medicare's Chronic Care Management program is valuable — but it wasn't designed to handle family logistics. Here's where each fits.
GCMs advise and plan. Averyn executes. Understanding the difference helps you choose the right support — or use both.
Concierge medicine enhances your PCP relationship. Concierge services handle errands. Neither coordinates the administrative work across your full care team.
Insurance case managers and CCM programs advise you within their system's priorities. Averyn executes on yours — across every system, provider, and portal your family touches — backed by a persistent coordination platform that tracks every open item with deadlines and follow-up cycles.
That means referrals are tracked to resolution, authorizations are flagged before they lapse, and follow-ups are scheduled and pursued — not just when you remember to check. The work gets done with a consistency that's difficult to maintain on your own, no matter how organized you are.
And there's a part you might not expect: when your Care Continuity Partner sends structured updates through the Averyn app, every sibling and helper sees the same information at the same time. No more repeating the same update to four people. No more half-informative group texts. No more shared calendar that nobody maintains. The communication load on your entire family drops — not just on you.
Caregiving admin averages 23.7 hrs/week (AARP 2020). Your situation may vary. See the full breakdown →
We work for the family, not the system.
- Choosing providers and facilities.
- Deciding which recommendations to follow.
- Conversations with your loved one about goals and trade-offs.
- Seeking urgent or emergency care when needed.
- Coordinating and rescheduling non-clinical appointments.
- Following up on referrals, authorizations, and paperwork.
- Helping with portals for administrative questions and documents.
- Keeping family members working from the same information.
When care is competing with your workday
You already have responsibilities; then a loved one's care adds voicemails, portals, and "we'll call you back" to your calendar. You're trying to stay present at work and at home while also chasing referrals, authorizations, and updates.
Averyn Care brings structure to that coordination work so tasks don't disappear into the system.
- "I'm doing this between meetings and late at night."
- "I'm always waiting on someone to call back."
- "Everyone expects me to know what's going on."
- "I'm worried I'm missing something important."
What changes when Averyn is in the picture
- Chasing callbacks between meetings and late at night
- Four different portals, none in sync
- Siblings asking "what's happening?" — and you're the only one who knows
- A referral from three weeks ago — still pending, no one following up
- After-visit instructions scattered across texts, printouts, and voicemails
- Your Care Continuity Partner handles every follow-up — calls, portals, paperwork
- One organized Vault with everything in one place
- Weekly update lands in everyone's inbox — same facts, same page
- Referrals tracked, followed up, documented — your Care Continuity Partner stays on it
- After-visit next steps turned into tasks and executed
Who this is for
Averyn is built for adult children and family members who are capable, organized, and already doing the work; but can't keep doing it alone.
This may be right for you if:
- You're the person everyone calls when something changes
- You're coordinating across providers, services, and family members
- You don't need advice; you need execution and follow-through
- You're trying to keep life stable for someone you care about while managing your own
Are you coordinating care for a loved one? See For families. Setting this up for yourself? See For yourself. Already receiving care and need help with the admin side? See Already receiving care.
Whether you live nearby or are coordinating from a distance, you shouldn't have to function as a full-time project manager to make care work.
We keep things intentionally simple
To understand the situation, the people involved, and what's actually creating friction.
What's in motion, what's stuck, and what matters most right now.
With clear updates and steady coordination you can trust.
Because each Care Continuity Partner supports a limited number of families, we only open a small number of new spots at a time. If we're not the right fit, we'll tell you quickly and help you think through next steps.
If you're carrying this alone
You don't need another app. You don't need a generic resource list.
You need calm, consistent follow-through; and a single point of coordination that reduces the chaos instead of adding to it.
If that's what you're looking for, the next step is a short conversation. We'll help you decide quickly whether Averyn is the right fit.
See what follow-through looks like in practice with sample weekly summaries and timelines.
Start with a short conversation
Tell us what you're managing and what's stuck. We'll confirm fit, recommend a plan, and let you know onboarding availability.