This is support, not a takeover.
Someone in your family set up Averyn Care to help with the administrative side of your care — scheduling, referrals, paperwork, and follow-ups. Not to make decisions for you. To handle the coordination around the decisions you've already made.
You stay in charge. You remain the decision-maker. Averyn handles the logistics so the details don't pile up on anyone — not you, and not the people helping you.
Coordinating care for a loved one? See For families →
Setting this up for yourself? See For yourself →
What we help with
Averyn Care is a non-clinical service. We focus on the administrative side of care logistics — the follow-ups and coordination work that keep moving parts from drifting. We don't provide medical care, make clinical decisions, or replace your relationship with your providers.
- Scheduling and rescheduling appointments across providers.
- Following up on referrals, authorizations, and paperwork status.
- Helping with portals for documents and administrative questions.
- Organizing instructions, contacts, and key details your household chooses to share.
- Keeping everyone included in the household aligned with clear written updates.
The referral gets followed up. The portal message gets answered. The appointment gets rescheduled. And a clear written update goes to everyone in your household — so nobody has to ask "what happened?" or relay the story three times.
You stay in charge
This should feel supportive, not intrusive. You remain the decision-maker; Averyn helps with the follow-through around the details.
Before we take a new action or start a new work item, we confirm permission with the Primary Contact in your household. The Primary Contact is an organizational role, not a hierarchy. In some households it's the adult child who set things up; in others, it's you. Either way, nothing happens without someone explicitly approving it.
- Written summaries and progress updates are shared with everyone included in the household account.
- This reduces confusion, prevents telephone-chain updates, and keeps people aligned.
- You see the same information your family sees — no side conversations, no surprises.
What your family is trying to do
The person who set this up isn't trying to take over. They're trying to stop the administrative side of your care from falling on one person — usually themselves — while still making sure everything gets done.
Every appointment generates next steps. Every referral needs a follow-up call. Every portal has a message waiting. That work doesn't stop — and your family has been doing it around their jobs, their own families, and sometimes from hundreds of miles away.
Averyn gives your family a calmer way to keep things organized and moving. It means your daughter isn't fielding pharmacy calls during meetings. Your son isn't worrying about what he's missing from far away. And you're not repeating the same story to everyone who asks.
What you'll see and hear from us
When it helps, we can introduce ourselves as your family's support for the administrative side of the work — calm, respectful, and practical.
- Clear explanations of next steps; without pressure or theatrics.
- Short, respectful check-ins when needed; focused on logistics and what's next.
- One place for requests, documents, and updates in the Averyn app; so details don't get re-explained.
- We will never diagnose, interpret test results, or recommend treatment choices.
- We will never pressure you into decisions; or replace your relationship with providers.
- We will never treat access as permanent; you or your family can pause or revoke access at any time.
- We will never share information outside the people authorized in your household account.
How families use this
Your daughter was spending hours every week managing your appointments and paperwork around her own job and kids. Averyn handles that coordination now. You still make the decisions. She's still involved. But the chasing and tracking have someone dedicated to them.
He wants to help, but he can't make calls during business hours or check portals from a different time zone. Averyn bridges that gap — handling the follow-through locally and sending him the same written updates you see. He stays informed without relying on you to relay everything.
Your spouse was managing the calls, the portals, and the follow-ups — and it was starting to wear them down. Averyn takes the coordination work off their plate so they can be present with you instead of buried in logistics.
Follow-ups, medication changes, referrals, and paperwork. Your navigator keeps the follow-through moving and keeps your whole household updated — so nobody is scrambling and nothing quietly stalls.
Want to see what this looks like end-to-end? View examples →
We coordinate more than providers
Care logistics rarely involve only doctors' offices. If you're using services to support day-to-day life — meal prep, transportation, home support, or equipment — those details matter too. We'll collect vendor information and, when helpful, include the Primary Contact on correspondence so vendors are comfortable coordinating with us.
Learn more about everyday care logistics →
Vendor contact info, schedules, preferences, and changes — kept in one place.
Ride coordination, confirmations, and updates; organized alongside the appointment plan.
Cleaning, home help, or other services that support daily life; tracked and coordinated.
Vendor details, provider logistics, requests, and written updates — organized in the Averyn app.
If you're currently hospitalized
We can help during hospitalization and discharge by coordinating administrative follow-through — tracking next steps, documenting what was requested, and keeping your household updated.
For extended stays, some service levels include optional daily support so we can check in multiple times a day and keep your household aligned. (See pricing for details.)
Getting started (what we'll ask for)
To coordinate on your behalf, we need to be established as an authorized representative for administrative follow-through. We'll send our services agreement and authorization forms to the Primary Contact, to you as the Supported Person, and to any additional caregivers or family added to the household.
If we're supporting two people (for example, a husband and wife), everyone included in the household account receives the same updates for both supported people. If you need different caregiver groups or different sharing boundaries, you'll want to set up two separate accounts.
Recurring monthly payments are handled via Stripe. We do not submit any part of the Averyn service to your insurance; this is a private-pay service.
We'll ask for a few items so your household isn't hunting for the same details repeatedly.
- Any existing POA documents or HIPAA release forms you already have.
- Insurance cards or Medicare ID information (so we can schedule and coordinate on your behalf).
- Key provider contacts and preferred pharmacies.
- Recent discharge paperwork or after-visit summaries if available.
What changes for everyone
When the coordination has a home, something shifts for the people around you. Your daughter stops fielding pharmacy calls during meetings. Your son stops worrying about what he's missing from far away. Your spouse stops carrying the mental list of next steps. They can go back to being your family — not your care coordinators.
And for you: fewer repeated conversations. Fewer "did that get done?" calls. A clear record of what happened and what's next — visible to everyone your household includes — so nobody is left guessing.
Want to know more about what this means for you?
If you have questions about how Averyn works, what we will and won't do, or how your information is handled, these are good places to start.
Averyn Care is non-clinical. If you believe there is an emergency, call 911 or your local emergency number.