Record Vault
For the person who has been the only one holding the history, or who wants a clean record before anything changes.
One record of your own, with every source labeled.
Provider records serve billing, compliance and the provider's version of events, not clean continuity for a family. The next provider inherits partial truth and the family carries the nuance: what actually changed, what helped, what should not be repeated. Until someone writes it down, it lives in one person's memory.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
What it is
A fixed-scope engagement, not a subscription.
Your Averyn Care Continuity Partner, a real person working remotely by phone, portal and email, requests, gathers and organizes your household's records, labels each item with where it came from, and hands back something portable and shareable. It is yours whether or not you continue with Averyn.
The build also submits HIPAA authorizations and establishes proxy or portal access where a system supports it, for the Primary Contact as well as for Averyn: your own login, not the patient's, so you have the standing to call and get answers. Proxy support varies by provider; the Permissions and Access Map says where each one stands.
How it is built
Six steps, about ten business days.
Ten business days from kickoff is the target for the initial delivery when the participation requirements are met. One refresh is included when late records arrive, typically 30 to 60 days depending on the provider.
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1
Kickoff and intake
We confirm the Supported Person and the Primary Contact, collect identification and insurance details, review the providers you know about, and take a patient history interview.
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2
Authorization and access
HIPAA authorizations and provider release forms go out. Proxy or portal access is established where the system supports it, along with pharmacy access.
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3
Requests out and tracked
We request records from the providers identified through claims review and the care history your family names directly. Every request carries a date, a method and a status.
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4
Organize what arrives
Documents are filed by provider and date, and each item carries its provenance: provider-documented, family-reported, portal-confirmed, or pending clarification.
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5
The Averyn Ready packet
A plain-English baseline snapshot built from the records in hand, so a new specialist can orient without reading hundreds of pages. An administrative summary, not clinical interpretation.
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6
The Family Alignment Call
One call is included, held within 30 days of the initial delivery. Your family reviews the packet and adds what the records miss.
What you receive
Eight pieces, yours to keep.
Every piece is portable and shareable. The last is a conversation, not a document.
Care Team Directory
Every identified provider, clinic, hospital system, pharmacy and key vendor, with phone, fax, portal link and address.
Permissions and Access Map
Proxy and portal access status where available, credential notes where proxy is not supported, and who can do what.
Authorization Packet and Tracker
HIPAA authorizations and release forms routed and submitted, with submitted, pending and blocked items listed.
Records Request Tracker
For every provider and system: request date, method, follow-up schedule, status, and what was received.
Baseline Records Repository
Documents organized by provider and date, so a new physician or a second opinion can review them quickly.
Averyn Ready packet
Conditions and allergies, medications, the care team and the follow-ups, in plain English, with the gaps named.
Medication List
What is actually being taken, reconciled across the records and the pharmacy.
Family Alignment Call
One call, held within 30 days of the initial delivery.
Averyn Ready
The first page a new provider reads.
Conditions, medications, allergies, care team and open follow-ups, drawn from the records in hand; you correct what is wrong and add what the records miss.
See a sample packet
Records Request Tracker
You can see what is in and what is still out.
Every source identified, when it was requested, how, and where it stands. A retired practice or an aged-out record is written down as a gap.
See a sample trackerWhy this is more than a portal export. The providers are identified through claims review, not only the ones the household remembers. Providers with no portal are reached by written request under your authorization, including the fax-dependent offices and the short-stay rehab whose notes rarely travel back to primary care. And your family's own account of what happened is recorded beside the imported record, and labeled as what the household told us.
What we need from you
Six things keep the build on the ten-day timeline.
We do the chasing, the calls and the portal work. These are the points where the build waits on you.
Kickoff. The Primary Contact attends.
Identity and insurance. IDs and insurance details within 5 business days, or ask for an extension.
Authorizations. Sign and return required releases within 72 hours, or ask for an extension.
Provider list. Confirm the providers, systems and recent care locations.
Responsiveness. Answer approvals and questions within 2 business days during the build.
One decision path. One Primary Contact, so instructions do not conflict.
The guarantee
If we are late, you choose.
Record Vault Guarantee. If participation requirements are met and Averyn does not deliver the Initial Vault Delivery by the agreed end date, your household may choose: (1) a full refund of the Record Vault fee, including the deposit; or (2) a 100% credit of the Record Vault fee toward future subscription invoices or add-ons (credit expires after 12 months).
This guarantee covers deliverables we control (submission, tracking, packaging). It does not guarantee provider turnaround times; HIPAA access timing includes a permitted extension (up to 60 days total) in certain circumstances.
The guarantee applies only when the participation requirements are met. If the household requests an extension that pushes the Vault Build beyond 30 calendar days from kickoff, the Record Vault Guarantee is forfeited. The work continues either way.
Price
One fee, paid before the work starts.
Averyn Record Vault
$999 one time
The full Vault package for one Supported Person.
- A $199 reservation deposit holds a start date and applies to the fee
- The remaining $800 of the base fee is charged before kickoff
- High Complexity Capacity add-on, plus $400, when the criteria below are met
- Additional Supported Person in the same household, plus $400 each
High complexity is a capacity signal, not a judgment: more portals, more sources, more authorizations, more follow-up. The add-on applies if any one of these is true at intake.
- 5 or more active providers involved in the last 6 months: the primary care doctor plus the specialists actively consulting, not every clinician on the chart from the last hospital visit
- 3 or more health systems or portal ecosystems, meaning distinct EHR portals
- A recent or upcoming transition in the next 60 days: hospitalization, rehab or SNF, surgery, a move, a new diagnosis
- Two or more payer or benefit contexts that materially affect record flow
Estimate
Check whether the add-on applies.
Three questions. No personal or health information needed.
Start the record before the next thing happens.
The deposit holds a start date and applies to the fee. Most households go on to a Continuity Plan afterwards; the Vault is yours either way.