The Averyn app
For the family running care out of three portals, a group text and a spreadsheet that is already out of date.
This is not a patient portal.
A portal shows one provider's slice, so the whole picture stays in one person's head and reaches everyone else by text message. The Averyn app is where your household and your Averyn Care Continuity Partner work from the same thread, the same calendar and the same record.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
Why it exists
You already have portals. This is the layer above them.
Two portals, three portals, ten. Each one sends notifications to an email nobody reads, and none of them can tell your brother what happened on Tuesday. With your authorization, your Care Continuity Partner works those portals, files what arrives in the Record Vault with its source labeled, and writes the part your family needs in plain English. That written update is the Progress Report in the app.
Using the app is optional. Your Care Continuity Partner works by phone, email or text if that suits your household better. The app is what makes the same information available to a sibling in another state without anyone having to relay it.
Calendar
One calendar across every provider.
Every appointment in one view, whoever it is with, and the logistics sitting on the appointment itself: the pickup time, who is driving, the address, the return. At your direction your Care Continuity Partner books the changes, so a moved visit lands in one place instead of three phone calls.
Hospital briefing
A stay does not have to run through you.
During a stay your Care Continuity Partner reads the day's portal messages and notes and writes what moved, what the team said, and what is still open, in the app. Nothing in it is interpreted. Briefings go out during business hours, and the days included depend on the plan.
Rellan
Ask what your own records say.
Rellan, Averyn's virtual assistant, can answer questions about your own records, at any hour. It explains what a term or a test generally means, and shows you what your records actually say. It is a virtual assistant, not a person, and it cannot give medical advice.
How Rellan worksCare Ledger
The day to day plan every helper works from.
Medications with dose and schedule, care activities with the instructions that go with them, and a log of what was done and by whom. Written down once, so a new aide reads it instead of calling the family.
The Ledger is in the app on every plan. Your Care Continuity Partner keeps it current as changes come in from visits, the pharmacy and the household. On Expanded and above, where a home health agency will not use the app or a caregiver would rather write by hand, the Ledger prints as a fill-in shift sheet: the caregiver photographs the finished sheet and your Care Continuity Partner enters it, so the version in the app still matches the house.
Why the follow-through stays consistent
What happens to something you hand over.
The app is also the system your Care Continuity Partner works in. That is why a request has a life you can watch instead of a promise you have to remember.
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1
You ask, in the thread
A question, a refill, a form, a call nobody wants to make. It goes to the same place every time, from whichever member of the family is awake, and everyone you have invited reads the same thread.
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2
It becomes a tracked item
Your Care Continuity Partner opens it with a status and a date. There is no sticky note, and nothing rests on anyone remembering the conversation.
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3
It stays visible until it closes
Open and overdue items sit on one list you and your Care Continuity Partner both read, so a request that has stalled is visible to you without asking. If your partner is out, whoever covers picks it up with the record and that same list in front of them.
What changes
Nobody has to be briefed twice.
Your sister opens the app on Sunday night and reads the same update you read on Friday. The new aide works from the Ledger instead of calling you at the office. You stop being the relay between the cardiologist's front desk, your brother, and the woman who drives your father on Thursdays.
What is left on your desk is the part only you can do: the decisions, and the visit where nobody has to talk about logistics.
Also part of your Care Continuity Partner's work Averyn Ready Averyn Concierge Line Appointment Support
Start with a short conversation.
Fifteen minutes to hear what you are managing and see whether Averyn is a fit. No obligation.