You can see the family is struggling. You just don't have a good resource to offer.
You notice it during appointments. The daughter mentions she's managing her father's medications across four pharmacies. The husband says he missed the specialist referral because nobody told him how to schedule it. The patient has three providers and none of them are talking to each other.
It's not a clinical problem. It's an administrative one — and there's nothing in your toolbox for it. You can't fix it in a 15-minute visit. You can't prescribe coordination. But you can hand them a resource that helps.
Averyn gives families a dedicated Navigator who handles the non-clinical logistics: scheduling, referral tracking, records, insurance follow-up, and keeping the whole family on the same page.
The logistics problem hiding in plain sight
Your patients are medically stable. But the family around them is drowning — juggling multiple providers, piecemeal information from different portals, a medication list that doesn't match the pharmacy's, and a follow-up schedule that assumes someone is home full-time to manage it.
Most families don't even realize how much administrative work is involved until they're already behind. The adult child is calling your office because nobody else answered. The spouse is overwhelmed but doesn't know what to delegate. The sibling who "handles things" has a full-time job and no medical background.
You can see it in the appointment. But it's not something you can fix clinically — and until now, there hasn't been a clean way to help.
- "I didn't know I was supposed to schedule that." The specialist referral was faxed but nobody told the family how to follow up.
- "My dad sees four doctors and none of them talk to each other." Records are in different portals. The family is the only thread connecting them.
- "I'm managing my mother's care from two states away." Every phone call requires missing work. Every decision requires information they don't have.
- "We don't even know what questions to ask." The family is willing but doesn't know how the system works.
Families who benefit most
Not every patient needs this. But some situations make the administrative logistics genuinely unmanageable — and you can usually spot them.
PCP, cardiologist, neurologist, ophthalmologist, pharmacy — each with a separate portal, separate scheduling system, and separate instructions. Nobody is coordinating the handoffs. The family is the only thread.
The adult child lives in another state. They can't make calls during business hours. They can't attend appointments. They're piecing together the care situation from secondhand information and worried they're missing something critical.
A new diagnosis means new specialists, new medications, new follow-ups, and a family that suddenly has to learn a new system. The clinical plan is sound — but the logistics of executing it are overwhelming.
The primary caregiver — often a spouse or adult child — is doing everything: scheduling, driving, calling insurance, managing medications. They're exhausted, but they don't know what to hand off or how.
Three siblings, each with different information. Decisions stall. Phone chains break down. The patient hears conflicting instructions from different family members. Nobody has the full picture.
The patient was hospitalized weeks ago. The discharge follow-ups didn't happen. Referrals stalled. The family didn't realize things were falling behind until the PCP visit — when you notice the gaps.
What a Navigator actually does
Think of it as a project manager for the family's care logistics — not the clinical plan, but everything around it. All of this is non-clinical administrative coordination.
Scheduling & follow-up
- Confirm appointments are scheduled across all providers within appropriate timeframes
- Coordinate transportation logistics and scheduling conflicts
- Track referral status — which have been received, scheduled, or are stalling
- Send reminders and updates through the family's shared app
Records & information
- Set up portal accounts and help the family navigate access and delegation
- Organize records, medication lists, and provider instructions in one Record Vault
- Consolidate information from multiple providers so the family has the full picture
Insurance & coverage
- Track prior authorization status for referrals, therapy, and equipment
- Help the family understand coverage timelines and upcoming obligations
- Coordinate with pharmacies on medication coverage and refill logistics
Family alignment
- Single written update to the entire family — no more phone chains or repeated conversations
- Shared calendar so every family member sees the same schedule
- Long-distance family members stay informed without requiring relay
- One point of contact for the logistics so the caregiver can focus on caregiving
What changes when families have a Navigator
For your practice
Fewer callbacks from family members asking what happens next. Fewer missed referrals circling back. Patients who actually show up to follow-ups — because someone is making sure the logistics are handled.
- A resource you can mention naturally — no endorsement, no sales pitch
- No documentation burden on your end
- No billing or liability relationship with your practice
- Families who arrive more organized and less anxious
- Referrals that actually get scheduled and completed
For the family
One person who knows their full situation, follows through on the administrative details, and keeps the whole family informed. Not a medical provider — a logistics coordinator.
- A Navigator who starts within 24–48 hours of opting in
- Record Vault with organized records from every provider
- Structured family updates — no more fragmented phone chain
- Proactive tracking on every referral and follow-up
- A shared app so the whole family sees the same information
How to mention it — naturally, in 20 seconds
This isn't a referral in the clinical sense. It's sharing a resource. You're not prescribing anything or endorsing a product — you're handing a family something that might help with the part of care you can't address in a visit.
"It sounds like there's a lot to manage on the admin side — scheduling, referrals, keeping track of everything. There's a group called Averyn that helps families coordinate all of that. They're not medical — they handle the logistics. Here's a sheet with a QR code if you want to check it out."
"You're managing a lot. There's a service that acts as a project manager for the administrative side — scheduling, records, insurance follow-up, keeping everyone in the family on the same page. It's not clinical. They work directly with you, not through our office. Take a look when you have a minute."
Key points to hit: non-clinical, administrative, family opts in directly, no connection to your practice. You're sharing a resource, not making a clinical referral.
Free tools you can share with families
Even if a family isn't ready for a Navigator, you can give them something useful. These free tools help families get organized and identify where they're falling behind. Share them anytime — no sign-up, no cost.
Helps families understand the complexity of their coordination situation — how many providers, how fragmented the information, how much is falling to one person. Generates a personalized summary.
Quantifies the administrative workload the family is carrying — scheduling, insurance, records, medication management. Families often don't realize how much they're handling until they see the number.
For families dealing with a recent hospitalization or discharge. Checklists, assessments, and planners for the post-discharge period. Families access everything through the referral sheet.
All tools are free and hosted by Averyn Care. Families who receive a referral sheet get direct access to every tool.
Get a referral sheet to share
Generate a 1-pager you can keep at your front desk, hand out during appointments, or include in patient packets. It includes a QR code linking to free tools and a path to start — families opt in directly when they're ready. No PHI required. No paperwork on your end.
The sheet opens in a new window — ready to print or share. If you provide your email, we'll send you resources for families and notify you when someone scans the code. We will never contact a family on your behalf without their opt-in.
- Your name and/or "Prepared for" attribution (or anonymous)
- Preview of free tools the family will find when they scan
- One QR code linking to free tools, local resources, and a path to more help
- Phone number for families who prefer to call
- Designed to print on a single page
Designed for print. No login required. Nothing clinical.
Clear boundaries — by design
We stay in our lane. This matters for family safety and for your professional comfort.
- No clinical advice or clinical care planning. We don't interpret results, adjust medications, or recommend treatments.
- No emergency response or monitoring. Not a 24/7 service. No clinical triage.
- No promises of outcomes. We coordinate logistics; we don't guarantee clinical results.
- We obtain consent directly from the patient/POA before contacting any providers on the family's behalf.
- No billing relationship with your practice. Private-pay between the family and Averyn.
- Sharing the sheet isn't an endorsement. You're pointing to a resource, not prescribing a service.
Questions providers ask
Is this a medical service?
No. Averyn provides non-clinical administrative coordination — scheduling, records organization, referral tracking, insurance follow-up, and family communication. We don't provide medical advice, clinical triage, or care planning.
What does it cost the family?
Averyn is a private-pay service. Pricing depends on the family's situation and the level of coordination needed. The free tools are always free. Families choose whether and when to engage a Navigator — there's no obligation from scanning the QR code.
Does sharing the sheet create a billing or liability relationship?
No. There is no contractual, billing, or liability relationship between your practice and Averyn. You're sharing an informational resource. The family opts in directly.
Can I keep sheets at my front desk?
Absolutely. That's what they're designed for. Print a stack and leave them where families can take one. You can also generate sheets with your name removed if you prefer anonymous distribution.
Will Averyn contact my patients?
Never. Families opt in by scanning the QR code or visiting the URL. We will never contact a patient or family member unless they initiate the conversation. If you provide your email when generating the sheet, we'll let you know when families connect — but we won't contact them on your behalf.
Does Averyn work with my EHR or office?
Not directly. Averyn works with the family. If the family authorizes us to coordinate with your office (for scheduling, records, or referral status), we'll reach out for administrative purposes only — with consent documented.
My patients aren't going through a discharge. Is this still relevant?
Yes. Many families we work with aren't in a hospital transition — they're managing an ongoing care situation that's become too complex for one person to coordinate. Aging parents with multiple specialists, new diagnoses requiring new providers, long-distance caregiving — these are all situations where a Navigator helps.
Can I recommend Averyn to specific families?
Of course. You can mention it during an appointment, hand them a sheet, or point them to a free tool. It's a resource — use it however works best for your practice and your patients.
You can't fix the logistics in a 15-minute visit. But you can hand them something that helps.
Print the referral sheet. Leave a stack at the front desk. Hand it to the next family you see struggling with the admin side of care. It takes 10 seconds, costs your practice nothing, and gives families a path to support they didn't know existed.
Even if they don't sign up for a Navigator, the free tools give them checklists, assessments, and planners to get organized on their own. Either way, they leave with something useful.
Averyn provides non-clinical administrative coordination. We do not provide medical advice, clinical triage, emergency services, or 24/7 monitoring.