What a navigator actually does
An Averyn navigator provides non-clinical administrative coordination for your household — at your direction. We help families keep logistics moving: scheduling, referrals, paperwork follow-up, portal messages, and clear updates.
Non-clinical administrative coordination. Not for emergencies.
What we help with
These are the common “open loops” families ask us to organize and follow through on:
- Scheduling and rescheduling (and the phone tag that comes with it)
- Referrals and authorizations — tracking what’s pending and who’s waiting on what
- Paperwork and forms (status checks, reminders, collecting what’s needed)
- Portals + inbox load for administrative messages and document retrieval (with the right permissions)
- Keeping the household aligned with structured written updates you can forward
- Organizing key info (contacts, insurance cards for scheduling, document binder, what’s next)
We follow the priorities you set. We ask before taking a new action.
- No medical advice, diagnosis, or treatment guidance
- No clinical interpretation of symptoms, tests, or results
- No emergency response, urgent triage, or monitoring
- No coverage decisions (we’re private pay)
If you’re worried about an urgent safety issue, contact local emergency services or your medical providers.
What you can expect to receive
Concrete outputs that reduce the “repeat everything” burden:
A clear written update that shows what moved, what’s blocked, and what’s next — shared to the people you authorize.
Requests, documents, and work items stay visible in one place so you don’t have to keep it all in your head.
Status checks and follow-up loops (scheduling, referrals, paperwork) that keep tasks from stalling out.
Want to see the format? View a sample weekly update.
How it works
You share the basics (who you’re supporting, what’s stuck, who’s involved).
We confirm who can authorize actions and what information can be shared to the household.
We coordinate admin tasks at your direction, and keep the family aligned with clear written updates.
Non-clinical administrative coordination. Not for emergencies.