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State resources: Arizona

Arizona Care Coordination Resources

Statewide starting points in Arizona for care coordination logistics: Adult Protective Services, aging and benefits pathways, Medicaid/ALTCS starting points, Medicare counseling, and member services contacts.

Looking for a city? Browse the Service Areas directory or jump to a metro page below.

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

  • Arizona Adult Protective Services (APS)
    Adult Protective Services
    877-767-2385
    Use this number to report concerns about abuse, neglect, or exploitation of vulnerable adults in Arizona. If there is immediate danger, call 911.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

No links configured yet.

Notable programs

  • Health-e-Arizona PLUS (HEAplus) — apply/manage benefits
    Benefits application portal
    855-432-7587
    Online portal used in Arizona to apply for/manage benefits like AHCCCS (Medicaid) and SNAP. If you’re helping a parent remotely, confirm identity-verification steps and document upload requirements.
  • Arizona Long Term Care System (ALTCS) — application & office contacts
    Medicaid long-term care
    888-621-6880
    ALTCS is Arizona’s Medicaid long-term care program (home/community services and nursing facility coverage, if eligible). The ALTCS page links to local office contacts; call for your county’s intake process.

Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

  • Medicare Plan Finder (official comparison tool)
    Neutral starting point to compare plans. For enrolled members, use the number on the member ID card when possible.
  • Arizona SHIP / Medicare Assistance (State Health Insurance Assistance Program)
    800-432-4040
    Free, impartial Medicare counseling and assistance (SHIP). Use the number on the member ID card when possible for plan-specific questions.
  • Arizona Blue — Medicare Advantage Member Services
    800-446-8331; 480-937-0409
    Use the number on the member ID card when possible for plan-specific claims and benefits questions.

Metro pages in Arizona

These metro pages include local hospitals, caregiver groups, meal services, and more.

Phoenix, AZ

Local starting points for coordinating care logistics in Phoenix, Arizona: major health systems, caregiver support groups, aging resources, meals, in-home help, home health, therapy, human services, and hospice contacts.

Notes

This state resource page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.

Last reviewed: 2026-01-11