San Diego, CA Care Coordination Resources
Local starting points for coordinating care logistics in San Diego, California: major health systems, caregiver support groups, aging resources, meals, in-home help, home health, therapy, and hospice contacts.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
San Diego’s care landscape is spread across multiple major systems—UC San Diego Health, Sharp HealthCare, and Scripps Health—with key campuses split between Hillcrest, Kearny Mesa, and the La Jolla/UTC area. That geography matters: it’s common for a parent’s specialists, imaging, and follow‑ups to be on different campuses, and traffic/parking can turn a “quick appointment” into a half‑day logistics problem. For long‑distance family members, the practical friction is usually less about choosing a doctor and more about keeping paperwork, portals, and referrals aligned across systems. On the public side, San Diego County’s Aging & Independence Services is the starting point for many county programs, and local nonprofits like Alzheimer’s San Diego and caregiver coalitions can help families find support groups and classes. If you’re coordinating from out of state, plan early for transportation, release‑of‑information forms, and a shared “open items” list so everyone stays coordinated without duplicating calls.
Where to start (especially if you’re remote)
- Get **proxy access** to the patient portal(s) (or obtain written permission for you to speak with staff). Keep a copy of the signed release-of-information form.
- Build a one-page **care summary**: diagnoses list (plain language), current meds with doses, allergies, primary care + key specialists, and preferred pharmacy.
- Create an “**open loops**” tracker (referrals pending, imaging to schedule, labs to obtain, prior auths, benefit forms, transportation needs). Update it after every call.
- Ask for the **discharge summary**, medication reconciliation, and follow-up plan after any ED visit or hospitalization. Confirm which follow-ups must happen within 7–14 days.
- For questions about where to call inside a hospital, start with the **main operator** and ask to be transferred—avoid relying on unit/nurse-station numbers unless the hospital publishes them.
- Confirm how each system handles **medical records** requests (portal download vs. Health Information Management). Request records early if a new specialist needs them.
- Before the first appointment, verify **transport + parking** options and arrival time expectations (check-in, labs, imaging). If a local family member is driving, share the map link and timing plan.
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near San Diego
Phone trees and campus details change—use the official directories linked below.
Address: 200 West Arbor Drive, San Diego, CA 92103
Main: 858-657-7000
- Main operator / hospital line: 858-657-7000
- Appointments (UC San Diego Health): 800-926-8273
- Patient Experience (feedback/concerns): 619-543-5678
- Medical Records (Health Information Services): 619-543-6700
Address: 9888 Genesee Ave, La Jolla, CA 92037
Main: 858-626-4123
- Main hospital line: 858-626-4123
- Scripps Health call center / appointments: 800-727-4777
- Medical records (Scripps Health): 760-633-7746
Caregiver support groups (in and around San Diego)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: 4th Thursday of the month, 4:00pm–5:30pm
Location: Skyline Hills Library, 7900 Paradise Valley Rd, San Diego, CA 92139
Schedule and location are listed publicly; check the page for current details and registration instructions.
Schedule: Last Thursday of every month, 11:00am–12:30pm (in person)
Location: Mission Hills - Hillcrest/Knox Branch Library, 215 W Washington St, San Diego, CA 92103
Monthly educational meeting; check the website for topics and any schedule changes.
Local aging supports & caregiver resources
Phone: 800-339-4661
Starting point for many county aging programs and referrals (phone hours are listed on the county page).
Phone: 858-300-1200
You can dial 2-1-1 for local resource navigation; the contact page also lists an administrative phone.
Local nonprofit providing support groups, education, and caregiver resources (see support groups page for local meetings).
Coalition connecting caregivers to education and community resources; see the site for meeting topics and updates.
Meals & nutrition support
We’ll add meal options here as we expand coverage.
In-home help (private pay)
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Home Instead (San Diego)
— 858-727-4982
— website
Service area: San Diego area (confirm coverage with the office)
-
Senior Helpers (San Diego Metro)
— 619-450-4686
— website
Service area: San Diego Metro
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Assisting Hands Home Care (San Diego)
— 858-848-7224
— website
Service area: San Diego County (confirm coverage with the office)
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Visiting Angels (Central San Diego)
— 619-488-6265
— website
Service area: Central San Diego (confirm coverage with the office)
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Right at Home (La Jolla / Mission Valley)
— 858-277-5900
— website
Address: 8369 Vickers St, San Diego, CA 92111Service area: San Diego area (confirm coverage with the office)
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Comfort Keepers (San Diego)
— 888-609-8997
— website
Service area: San Diego area (confirm coverage with the office)
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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Seaport Scripps Home Health
— 619-452-7000
— website
Service area: San Diego area (confirm coverage with intake)
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Sharp Home Health
— 858-541-4850
— website
Service area: San Diego area (confirm coverage with intake)
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Luna Physical Therapy (In-home PT)
— 866-525-3175
— website
Service area: San Diego area (confirm service availability)
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Seaport Scripps Home Health (PT/OT through home health)
— 619-452-7000
— website
Service area: San Diego area (home health service area varies)
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County of San Diego In-Home Supportive Services (IHSS)
— 800-339-4661
— website
Use this county page for IHSS information and the AIS call center number (phone hours are listed on the page).
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2-1-1 San Diego
— 858-300-1200
— website
Dial 2-1-1 for local resource navigation; the contact page lists an administrative phone as well.
Hospice & palliative support
Phone: 800-797-2050
Hospice and grief support services; contact the organization to confirm eligibility and service area.
California statewide programs & hotlines
Looking for more? Visit the full state resource page: California.
Help numbers
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California Adult Protective Services (APS) Hotline: (Adult safety / reporting & help)
1-833-401-0832
— website
Use this hotline to be routed to the correct county APS office (the CDSS page provides instructions, including using a ZIP code). If someone is in immediate danger, call 911.
See the full state page: California
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
California plans
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Medicare Plan Finder (Official comparison tool)
— contact
Use this tool to compare Medicare Advantage and Part D options by ZIP code. When contacting a plan, use the number on the member ID card when possible.
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Humana — Member support (including Medicare)
— 800-457-4708
— contact
Use the number on the member ID card when possible (member service lines can vary by plan).
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Aetna (Medicare) — Member services
— 866-409-1221
— contact
Use the number on the member ID card when possible (member service lines can vary by plan).
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-11
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.