Miami, Florida
A practical starting point for coordinating care: local hospitals, caregiver support, meals, in-home help, therapy, hospice, and public programs.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Coordinating care in Miami often means juggling multiple hospital systems and many outpatient campuses spread across the county. Jackson Memorial’s large Medical District campus, Baptist Health facilities from Kendall to the coast, and Mount Sinai on Miami Beach all serve families—but they each use their own scheduling desks, medical-records workflows, and patient portals. Add South Florida traffic, bridge/causeway crossings, and parking logistics, and even a “simple” follow‑up visit can take extra planning.
For day‑to‑day caregiving support, Miami‑Dade families commonly start with the Area Agency on Aging/ADRC (Alliance for Aging), county human-services programs, and Florida’s SHINE Medicare counseling network. If a parent is in a nursing home or assisted living, Florida’s Long‑Term Care Ombudsman district offices in Miami can help families understand the complaint process and residents’ rights.
Where to start (especially if you’re remote)
- Create a one-page “care profile” (med list, allergies, diagnoses, current doctors, pharmacies, insurance member IDs, emergency contacts). Share it with siblings.
- Ask each clinic/hospital for proxy access in the patient portal (or an ROI form) so you can help with scheduling, messages, and records—especially if you live out of state.
- Keep a running “open loops” list: pending referrals, labs, imaging, durable medical equipment, home services, and paperwork that needs signatures.
- After any ER visit or hospitalization, request the discharge summary and medication reconciliation before you leave (or through the medical-records process).
- When you need unit or nurse-station numbers, call the hospital’s main operator and ask to be transferred—avoid relying on old numbers saved in phones.
- For specialist visits, confirm: location/campus, parking instructions, arrival time, and what paperwork or imaging needs to be brought to the appointment.
- If multiple family members are involved, set a weekly 10-minute check-in and decide who is the single point of contact for each provider office.
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Miami
Phone trees and campus details change—use the official directories linked below.
Major public teaching hospital in the Miami Health District; common hub for specialty care and complex discharges.
Address: 1611 NW 12th Ave, Miami, FL 33136
Main: (305) 585-1111
- Main line / operator: (305) 585-1111
Large community hospital serving Miami-Dade; many services route through centralized scheduling and department phone trees.
Address: 8900 N Kendall Dr, Miami, FL 33176
Main: (786) 596-1960
- Main line: (786) 596-1960
Hospital on Miami Beach; travel time and bridge traffic can be a factor for follow-ups and caregiver visits.
Address: 4300 Alton Rd, Miami Beach, FL 33140
Main: (305) 674-2121
- Main number: (305) 674-2121
Acute-care hospital serving west/central Miami-Dade; confirm campus details when multiple HCA facilities are involved.
Address: 11750 Bird Rd, Miami, FL 33175
Main: (305) 223-3000
- Main number: (305) 223-3000
Caregiver support groups (in and around Miami)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: Every 2nd Friday of the month, 12:30 PM – 2:00 PM
Location: Pinecrest Community Center, 5855 Killian Dr, Pinecrest, FL 33156
Address: Pinecrest Community Center, 5855 Killian Dr, Pinecrest, FL 33156
Phone: (305) 284-0900
Hosted at the Pinecrest Community Center. If you plan to attend for the first time, call ahead in case of holiday or facility schedule changes.
Schedule: 3rd Friday of the month, 7:00 PM – 8:30 PM
Location: Coral Gables Congregational Church, 3010 De Soto Blvd, Coral Gables, FL 33134
Address: Coral Gables Congregational Church, 3010 De Soto Blvd, Coral Gables, FL 33134
Phone: (305) 665-2540
Peer-led support group for family members and caregivers. Confirm meeting dates around holidays or special events.
Local aging supports & caregiver resources
Address: 760 NW 107th Ave, Suite 214, Miami, FL 33172
Phone: (305) 670-6500
Starting point for many aging-services questions (caregiver support, benefits counseling, and community programs).
Address: 7800 NW 25th St, Suite 200, Miami, FL 33122
Phone: (305) 273-3294
Helps residents and families with concerns in nursing homes, assisted living, and adult family care homes. Serves the North Dade area (see district offices page for coverage details).
Address: 14865 SW 211th St, Suite 210, Miami, FL 33196
Phone: (305) 273-3250
Helps residents and families with concerns in nursing homes, assisted living, and adult family care homes. Serves South Dade and the Florida Keys (see district offices page for coverage details).
Meals & nutrition support
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Miami-Dade County — Meals for the Elderly (Home Delivered Meals / Senior Center Meals)
— (786) 469-4707
— details
County program with home-delivered meals and nutrition support; call for eligibility and enrollment details. If transportation is a barrier, ask about nearby senior centers or home-delivered options.
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Food for Life Network — Home Delivered Meals and Groceries Program
— 305-576-FOOD
— details
Address: 3510 Biscayne Blvd, Miami, FL 33137Call for service area and delivery availability; eligibility can vary by program.
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Jewish Community Services (JCS) — Kosher Home Delivered Meals Program
— (305) 576-6550
— details
Kosher meals program; call JCS for eligibility, service area, and enrollment details.
In-home help (private pay)
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Home Instead — Miami
— (786) 845-0888
— website
Non-medical in-home care (companion and personal care). Call to confirm service area within Miami-Dade.
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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CenterWell Home Health — Miami
— (305) 821-5553
— website
Skilled home health services; call to confirm referral requirements and coverage area.
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Enhabit Home Health — Miami
— (305) 500-1825
— website
Skilled home health services; call for referrals, service area, and intake steps.
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Baptist Health — Home Care Services (Miami-Dade & Monroe)
— (786) 596-5000
— website
Baptist Health home care contact line for Miami-Dade and Monroe listed on the patient resources page. Call to confirm whether you need a physician referral and which service (home health vs. other home services) is appropriate.
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FOX Rehabilitation — In-Home PT/OT
— (877) 407-3422
— website
In-home PT/OT provider; ask about clinician availability in your Miami-area ZIP code.
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Miami-Dade Transit — Special Transportation Service (STS)
— (786) 469-5000
— website
Reservations: (305) 871-1111. Ask about eligibility, certification, and scheduling lead times.
Hospice & palliative support
Address: 11731 Mills Dr, Suite 109, Miami, FL 33183
Phone: (305) 420-2800
Hospice provider; call for intake, eligibility, and service area coverage.
Address: 11855 Quail Roost Dr, 2nd Floor, Miami, FL 33177
Phone: (305) 235-9655
Catholic Hospice inpatient care center; call to confirm visiting policies and referral/intake steps.
FL statewide programs & hotlines
Looking for more? Visit the full state resource page: FL.
Help numbers
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Florida Abuse Hotline (Report abuse, neglect, or exploitation): (Adult protective services reporting)
(800) 962-2873
— website
Use this hotline to report suspected abuse, neglect, or exploitation (including concerns about vulnerable adults).
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Florida Elder Helpline (Department of Elder Affairs): (Aging services hotline)
(800) 963-5337
— website
Starting point for many aging-services questions and referrals (often routes to local Area Agencies on Aging / ADRCs).
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Florida Long-Term Care Ombudsman Program: (Long-term care ombudsman)
(888) 831-0404
— website
For concerns about nursing homes, assisted living facilities, or adult family care homes. Local district offices are listed on the district offices page.
See the full state page: FL
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
FL plans
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Humana — Medicare member support
— (800) 457-4708
— contact
If you have a member ID card, use the phone number printed on it when possible.
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Florida Blue — Member services
— (800) 926-6565
— contact
If you have a member ID card, use the phone number printed on it when possible.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-11
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.