Georgia statewide resources

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

• Georgia Division of Aging Services / Area Agency on Aging (AAA) — statewide intake line
  Aging services hotline
  866-552-4464
  Website
  Starting point for local aging resources and waiver screening. Ask to be connected to your local Area Agency on Aging. Use the number on the member ID card when contacting insurance plans.
• Georgia SHIP (State Health Insurance Assistance Program) — GeorgiaCares
  Medicare counseling (SHIP)
  866-552-4464
  Website
  The SHIP page indicates callers should use the AAA number and select the SHIP option (verify the menu prompt before calling). Use the number on the member ID card when possible.
• Georgia Healthcare Facility Regulation (HFR) — long-term care facility complaints
  Long-term care facility complaints / regulation
  800-878-6442
  Website
  This line is for complaints involving licensed facilities (for example, nursing homes or assisted living). For non-facility situations, use APS guidance and local law enforcement as appropriate.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

• Medicare Plan Finder (compare Part D and Medicare Advantage plans)
  Use this tool to compare plans and check formularies and networks. You can also call 1‑800‑MEDICARE for help.

Notable programs

• Apply for the Elderly and Disabled Waiver Program (entry point)
  Medicaid waiver starting point
  866-552-4464
  Website
  The Georgia.gov page directs applicants to call the Area Agency on Aging (AAA) statewide number for screening and next steps.
• Apply for Service Options Using Resources in a Community Environment (SOURCE)
  Medicaid waiver starting point
  888-669-7195
  Website
  The Georgia.gov page lists a statewide phone number for information and screening; verify current menu options when calling.
• Georgia Medicaid — Waiver Programs (official overview)
  Medicaid waiver information
  Website
  Overview of waiver program options and links to program details; use the individual program pages for the most specific application steps.

Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

• UnitedHealthcare (Medicare Advantage) — member support
  877-596-3258
  Contact page
  For the fastest routing, use the phone number on the member ID card when available.
• Humana (Medicare Advantage) — customer service
  800-457-4708
  Contact page
  For the fastest routing, use the phone number on the member ID card when available.
• Aetna (Medicare Advantage) — member services
  844-979-3435
  Contact page
  For the fastest routing, use the phone number on the member ID card when available.
• Cigna (Medicare Advantage) — customer service
  800-997-1654
  Contact page
  For the fastest routing, use the phone number on the member ID card when available.
• Blue Cross Blue Shield — customer service (use member ID card)
  Contact page
  BCBS instructs members to use the customer service number on the member ID card for plan-specific support.