Care coordination & caregiver resources in Illinois

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

• Illinois Adult Protective Services (APS) Hotline
  Adult Protective Services (reporting)
  866-800-1409
  Website
  Statewide 24-hour hotline for suspected abuse, neglect, exploitation, or self-neglect (community setting).
• Illinois Adult Protective Services (APS) TTY
  Adult Protective Services (reporting)
  888-206-1327
  Website
  TTY number published for elder abuse hotline; callers can also use relay services as directed on state sites.
• Illinois Department on Aging — Senior HelpLine
  Statewide aging information line
  800-252-8966
  Website
  General information and referrals; may route you to a local Area Agency on Aging by county.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

No links configured yet.

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Notable programs

• Illinois SHIP (Senior Health Insurance Program) — Medicare counseling
  SHIP / Medicare counseling
  Free, unbiased Medicare counseling and help understanding plan options and notices.
  800-252-8966
  Website
  For Medicare questions, ask for SHIP counseling. Bring your Medicare card and any plan documents when you call.
• Illinois Benefit Access Program (property tax relief & related benefits)
  State benefits program
  Application assistance for Illinois Benefit Access and related state benefits where applicable.
  Website
• Illinois Area Agencies on Aging (AAA) map
  AAA network entry points
  Find the Area Agency on Aging that covers a specific county to start local referrals and services.
  Website
  Use this to find the local AAA covering your parent’s county.
• Illinois Medicaid (HFS) — official starting point
  Medicaid / long-term services starting point
  Official starting point for Illinois Medicaid information, including eligibility and program navigation.
  Website
  Start here for eligibility, benefits, and long-term services information; program pathways vary by need and setting.

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Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

• Medicare Plan Finder (official comparison tool by ZIP code)
  Contact page
  Use this tool to compare Medicare Advantage and Part D options by ZIP code. Keep the member ID card handy for plan-specific questions.
• Humana — Medicare member support
  800-457-4708
  Contact page
  Use the number on the member ID card when possible.
• Aetna Medicare — Member Services (Medicare Advantage)
  844-979-3435
  Contact page
  Use the number on the member ID card when possible.
• Cigna — Customer Service (coverage, claims, and Medicare information)
  800-997-1654
  Contact page
  Use the number on the member ID card when possible.
• UnitedHealthcare — Contact us (Medicare member support)
  800-523-5800
  Contact page
  Use the number on the member ID card for Medicare Advantage. This page also publishes Medicare Supplement contact options.