Michigan caregiving resources

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

• Michigan Adult Protective Services (APS) Hotline
  Adult Protective Services
  855-444-3911
  Website
  Use for suspected abuse, neglect, or exploitation of vulnerable adults. If someone is in immediate danger, call 911.
• MI Options / MMAP Call Center (Aging & Medicare counseling entry point)
  Aging services / long-term care information
  800-803-7174
  Website
  General entry point for long-term services and supports information and MMAP (SHIP) counseling. Callers may be routed to a local agency based on county/ZIP.
• Michigan Long Term Care Ombudsman Program
  Long-term care ombudsman
  866-485-9393
  Website
  For concerns about nursing homes, assisted living, and other long-term care settings. Ask to be connected with the correct regional ombudsman.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

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Notable programs

• MI Bridges (apply/manage benefits online)
  Benefits access
  Website
  Online portal commonly used to apply for and manage benefits (including Medicaid, SNAP, etc.).

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Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

• Medicare Plan Finder (official comparison tool)
  Contact page
  Use to compare Medicare Advantage and Part D plans by ZIP code. Use the number on the member ID card when possible for plan-specific questions.
• Blue Cross Blue Shield of Michigan — Medicare Plus Blue (member services)
  1-877-241-2583
  Contact page
  Use the member ID card number when available; this line is published for Medicare Plus Blue PPO benefits/plan questions.
• Humana — member support
  800-457-4708
  Contact page
  Use the number on the member ID card when possible; this is a published general member support line.
• Aetna Medicare — Member Services
  866-409-1221
  Contact page
  Use the number on the member ID card when possible; this is a published Aetna Medicare member services line.