Detroit-area caregiving resources
A practical starting point for families coordinating care across Detroit and nearby communities.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Detroit-area care logistics often span multiple hospital systems and a wide geography. Families may interact with Henry Ford Health, Detroit Medical Center (DMC), Corewell Health (Beaumont), and Trinity Health sites that are spread across Midtown/Detroit proper and the surrounding suburbs (Royal Oak, Livonia, Grosse Pointe, Sterling Heights). That spread can create friction: different patient portals, different medical-records processes, and long drives with parking variations from campus to campus.
A practical first step is to identify which system holds the “home base” records, then standardize how your family tracks appointments, referrals, and paperwork across providers. For aging-services navigation, the Detroit Area Agency on Aging (DAAA) supports Detroit residents, while AgeWays and The Senior Alliance support many surrounding communities. Those agencies can help you understand meal delivery, caregiver programs, transportation options, and eligibility starting points—especially when you’re coordinating from out of state.
Where to start (especially if you’re remote)
- Get written permission in place (HIPAA release, durable power of attorney if applicable) and ask each health system about **proxy access** to the patient portal so you can message and track appointments.
- Create a single shared “care binder” (digital folder + printed copy) with the medication list, pharmacy, insurance cards, problem list, allergies, recent labs/imaging, and a running list of clinicians with phone/fax.
- After any ER visit or hospitalization, request the discharge summary, current medication list, and follow‑up instructions before you leave. Ask who is responsible for scheduling follow‑ups vs. what you must schedule.
- Keep an “open loops” list: referrals placed, tests ordered, prior authorizations, forms pending, and records that still need to be requested or sent. Review it weekly with the family.
- If you need to reach a hospitalized loved one, call the **main hospital operator** and ask to be transferred to the correct unit or nurse station (avoid using unofficial unit numbers from the internet).
- Confirm the correct service region for the home address (Wayne / Oakland / Macomb) and contact the local Area Agency on Aging for options like meals, caregiver programs, and transportation.
- Use a shared calendar for appointments and deadlines, and keep a short “who to call first” list (primary care office, hospital operator, pharmacy, home health agency).
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Detroit
Phone trees and campus details change—use the official directories linked below.
Address: 2799 W Grand Blvd, Detroit, MI 48202
Main: (313) 916-2600
- Main operator / hospital line: (313) 916-2600
- Patient Advocate (concerns/feedback): (313) 916-1602
- Medical Records (Health Information Management) — urgent requests: (313) 916-4540
Address: 22101 Moross Rd, Detroit, MI 48236
Main: (313) 343-4000
- Main operator / hospital line: (313) 343-4000
- Patient Advocate (concerns/feedback) — Wayne County line: (313) 916-1602
- Medical Records (former Ascension hospitals & care sites): (800) 367-1500
Address: 3990 John R Street, Detroit, MI 48201
Main: (313) 745-8040
- Main operator / hospital line: (313) 745-8040
- Medical Records (Harper/Hutzel) — Health Information Management: (313) 745-8022
- Patient-care Ombudsman (billing issues): (855) 362-9600
Address: 3601 W. 13 Mile Road, Royal Oak, MI 48073
Main: 248.898.5000
- Main operator / hospital line: 248.898.5000
- Patient Relations (feedback/concerns): 855.613.2262
- Medical Records (paper copy requests) — Beaumont University Hospital: 248.898.7400
Caregiver support groups (in and around Detroit)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: 2nd and 4th Monday of each month, 1:00–2:30 p.m. (check site for updates).
Location: Frenchtown Senior & Community Center (Monroe County; within the broader SE Michigan region).
If you’re coordinating care from Detroit-area suburbs, this can be a nearby in-person option—confirm fit and travel time.
Local aging supports & caregiver resources
Phone: 866-485-9393
Helps residents and families with concerns about nursing homes, assisted living, and other long-term care settings (ask for the correct regional contact).
Meals & nutrition support
We’ll add meal options here as we expand coverage.
In-home help (private pay)
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Visiting Angels (SW Detroit / Dearborn office)
— 313-486-1077
— website
Service area: Detroit metro (city + nearby suburbs; confirm coverage by ZIP)
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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Henry Ford Health — Home Health Care
— (313) 874-6500
— website
Service area: Detroit metro (confirm by ZIP and discharge planning location)
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Trinity Health At Home — Southeast Michigan
— 855-559-7178
— website
Service area: Southeast Michigan (coverage varies; confirm by ZIP)
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FOX Rehabilitation (in-home PT/OT/SLP)
— 877-407-3422
— website
Service area: Michigan / Detroit metro (home-based therapy; confirm availability)
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Concierge Physical Therapists — Detroit
— 703-302-0951
— website
Service area: Detroit metro (in-home PT; confirm scheduling and travel radius)
Michigan statewide programs & hotlines
Looking for more? Visit the full state resource page: Michigan.
Help numbers
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Michigan Adult Protective Services (APS) Hotline: (Adult Protective Services)
855-444-3911
— website
Use for suspected abuse, neglect, or exploitation of vulnerable adults. If someone is in immediate danger, call 911.
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MI Options / MMAP Call Center (Aging & Medicare counseling entry point): (Aging services / long-term care information)
800-803-7174
— website
General entry point for long-term services and supports information and MMAP (SHIP) counseling. Callers may be routed to a local agency based on county/ZIP.
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Michigan Long Term Care Ombudsman Program: (Long-term care ombudsman)
866-485-9393
— website
For concerns about nursing homes, assisted living, and other long-term care settings. Ask to be connected with the correct regional ombudsman.
Notable programs
Online portal commonly used to apply for and manage benefits (including Medicaid, SNAP, etc.).
See the full state page: Michigan
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
Michigan plans
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Medicare Plan Finder (official comparison tool)
— contact
Use to compare Medicare Advantage and Part D plans by ZIP code. Use the number on the member ID card when possible for plan-specific questions.
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Blue Cross Blue Shield of Michigan — Medicare Plus Blue (member services)
— 1-877-241-2583
— contact
Use the member ID card number when available; this line is published for Medicare Plus Blue PPO benefits/plan questions.
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Humana — member support
— 800-457-4708
— contact
Use the number on the member ID card when possible; this is a published general member support line.
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Aetna Medicare — Member Services
— 866-409-1221
— contact
Use the number on the member ID card when possible; this is a published Aetna Medicare member services line.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
Averyn is not affiliated with these providers. Listings are provided for convenience and do not constitute medical or legal advice. Always verify coverage, availability, and eligibility directly with the provider.
Last reviewed: 2026-01-11
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.