Care coordination resources for Cleveland families
A practical starting point for adult children, spouses/partners, and siblings coordinating care logistics in Cleveland and nearby suburbs.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Cleveland care logistics often run through a few major systems with very different footprints. Cleveland Clinic and University Hospitals are concentrated around University Circle, while MetroHealth anchors the near West Side and has clinics across the county. That split matters when you’re chasing down records, imaging, or a discharge plan—ask which system and which campus every appointment is tied to.
If your parent lives in an inner-ring suburb (Lakewood, Cleveland Heights, Parma, Euclid), many day‑to‑day services—meals, benefits help, caregiver programs—are routed through county or regional agencies rather than a single “city” office. In winter months, build extra buffer for transportation and rescheduling; getting the right department number (medical records, patient relations, scheduling) saves the most time when plans change quickly.
Where to start (especially if you’re remote)
- Start a shared “care logistics” doc (Google Doc/Notes) with: meds, allergies, diagnoses list (as given by clinicians), current providers, insurance cards, pharmacy, and key contacts.
- If there was a recent hospitalization, ask for the **discharge planner / case manager** and request a written discharge summary and follow‑up plan.
- Set up patient portal access (and proxy access where allowed) for each health system your parent uses to reduce phone tag for results and appointment details.
- When you need to reach an inpatient unit, call the **hospital operator / main line** and ask to be routed—avoid hunting for “nurse station” numbers unless the hospital publishes one for family use.
- For paperwork (POA, HIPAA releases, FMLA forms), ask each office **where they want documents sent** (fax, upload, or specific mailing address) and keep a copy of what you sent.
- Create one “questions list” for appointments and one family update thread; it prevents duplicate calls and helps siblings stay informed without re-work.
- If transportation is the bottleneck, ask each clinic what options exist (shuttles, ride programs, wheelchair transport vendors) and confirm pickup/arrival expectations directly.
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Cleveland
Phone trees and campus details change—use the official directories linked below.
Address: 9500 Euclid Avenue, Cleveland, OH 44195
Main: 216-444-2200
- Main number / operator: 216-444-2200
- Appointments: 866-320-4573
- Patient Experience / Ombudsman: 216-444-2544
- Medical records (Health Information Management): 216-444-5580
If you’re unsure which department to ask for, start with the main number and confirm the specific clinic/campus before transferring. For record requests, Cleveland Clinic’s Health Information Management details are published on their medical records page.
Address: 11100 Euclid Avenue, Cleveland, OH 44106
Main: 216-844-1000
- Hospital operator: 216-844-1000
- Appointments / referrals: 1-866-UH4-CARE
- Patient care advocates (patient relations): 216-844-7502
- Medical records (UH Cleveland Medical Center): 216-844-3555
- UH MyChart patient support: 216-286-8960
If a concern isn’t resolved at the unit/clinic level, UH publishes the Patient Care Advocate office contact information. Medical records phone numbers are listed by facility; make sure you select the correct UH site if your parent used multiple locations.
Address: 2500 MetroHealth Drive, Cleveland, OH 44109
Main: 216-778-7800
- Main line: 216-778-7800
- Patient relations: 216-778-5800
- Medical records: 216-778-4252
- Admitting: 216-778-3156
- Billing questions / financial assistance: 216-957-3250
MetroHealth publishes a consolidated list of patient-facing numbers (main line, medical records, patient relations, and more). If you’re calling from outside the hospital, dial the full number listed on the phone directory page.
Caregiver support groups (in and around Cleveland)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: Second Monday of the month, 6:30–8:00 PM
Location: Church of the Saviour (Room 122), 2537 Lee Rd, Cleveland Heights, OH 44118
Phone: 216-321-8880 ext. 235
In-person group hosted by a Cleveland Heights community organization. Call to confirm seasonal changes and accessibility details.
Schedule: Second Wednesday of each month, 4:00 PM
Location: Church of the Resurrection (Room 104), 33001 Solon Rd, Solon, OH 44139
Phone: 440-600-0055
Monthly group in Solon. Call ahead to confirm room access and any holiday schedule adjustments.
Schedule: 2nd and 4th Tuesday, 2:00–3:30 PM
Phone: 216-378-8660
JFSA posts the recurring schedule and offers caregiver education and 1:1 support. Call to confirm the current meeting format and location details.
Local aging supports & caregiver resources
Phone: 216-586-3441
Regional entry point for older-adult services and caregiver support across Cuyahoga and surrounding counties. The caregiver support page lists contact numbers; call to confirm the best line for PASSPORT screening or other programs.
Address: 2925 Euclid Avenue, Cleveland, OH 44115
Phone: 216-420-6700
County resource hub for older adults and adults with disabilities, including benefits assistance and Adult Protective Services (APS).
Meals & nutrition support
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Home-Delivered Meals — Cuyahoga County DSAS
— 216-881-5554
— details
County program for eligible residents who need meals delivered to the home. Call to confirm eligibility and wait times.
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Meals on Wheels — Cleveland Heights Office on Aging
— 216-691-7371
— details
Meals on Wheels information for Cleveland Heights residents. Call the Office on Aging to ask about eligibility and delivery routes.
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Chef for Seniors — Greater Cleveland
— 440-518-8890
— details
In-home personal chef service (meal prep and packaging). Call to confirm service area and pricing.
In-home help (private pay)
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Home Instead — North Olmsted
— 440-734-7441
— website
Non-medical in-home care and companionship. Ask about minimum hours, overnight support, and caregiver continuity.
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Visiting Angels — West Cleveland
— 216-898-1100
— website
Non-medical home care and companion services. Call for service boundaries and caregiver matching.
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Right at Home — Beachwood
— 216-302-9953
— website
Non-medical in-home support (personal care, companion care). Ask about after-hours contact and weekend coverage.
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Comfort Keepers — Valley View (Cleveland area)
— 440-838-1133
— website
Non-medical home care and companionship. Call to confirm which neighborhoods and suburbs are served.
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BrightStar Care — Cuyahoga West
— 440-613-1500
— website
In-home care services; call for office location details, service area, and staffing availability.
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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University Hospitals Home Care Services (Administrative Location)
— 216-844-4663
— website
Skilled home health and related services. Ask your discharging facility which agency they are referring to and how orders are sent.
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CenterWell Home Health — Cleveland (Solon)
— 440-232-1800
— website
Skilled home health provider. Call to confirm coverage area and referral process from the hospital or physician.
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Elara Caring — Mentor (Skilled Home Health)
— 440-358-9200
— website
Skilled home health services. Elara publishes counties served; call to confirm your exact ZIP code and visit frequency expectations.
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NovaCare Rehabilitation — Cleveland Heights
— 216-381-0300
— website
Outpatient physical therapy with published hours and contact details. Ask about home-based or telerehab options if travel is hard.
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Athletico Physical Therapy — Parma
— 440-481-1290
— website
Address: 7480 Broadview Rd, Parma, OH 44134Outpatient PT/OT provider with multiple locations in the region. Call to confirm appointment availability and specialty services.
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Cuyahoga County Job and Family Services (CJFS)
— 1-844-640-OHIO (6446)
— website
Starting point for public benefits (e.g., SNAP, Medicaid), renewals, and benefit changes. The county page lists the primary contact route.
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Adult Protective Services (APS) — Cuyahoga County
— 216-420-6700
— website
If you suspect abuse, neglect, self-neglect, or exploitation of an older adult in Cuyahoga County, the county provides a hotline number on its elder abuse page. For emergencies, call 911.
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Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD)
— 216-241-8230
— website
County agency supporting people with developmental disabilities and their families (eligibility, service coordination, provider connections).
Hospice & palliative support
Address: 17876 St. Clair Avenue, Suite 102, Cleveland, OH 44110
Phone: 216-430-2860
Hospice and palliative services. Call to ask about referrals, service area, and after-hours admissions guidance.
Address: 9775 Rockside Rd, Suite 270, Valley View, OH 44125
Phone: 216-654-9300
Hospice provider serving the Cleveland area. Call to confirm coverage area and the intake/referral process.
Address: 5966 Heisley Road, Suite 200A, Mentor, OH 44060
Phone: 440-368-8052
Hospice care provider with published service counties. Call to confirm whether they serve your community and how to start services.
Ohio statewide programs & hotlines
Looking for more? Visit the full state resource page: Ohio.
Help numbers
- Adult Protective Services (APS) reporting: 855-644-6277 — website
- Connect to a local area agency on aging: 1-866-243-5678
- Long-term services and supports needs: 844-644-6582
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211 (local social services help line):
211
— website
Dial 2-1-1 for local referrals (food, housing, caregiving support, transportation).
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Eldercare Locator (find local Area Agencies on Aging):
800-677-1116
— website
A national directory that can connect you to local aging services in your county.
Official directories
- Ohio Benefits Long Term Services and Supports
- Search for Service by County
- Find your state Medicaid agency (Medicaid.gov)
- Find a Health Center (FQHCs) (HRSA)
- SHIP counseling (Medicare assistance)
Notable programs
Phone: 800-324-8680
For program info and eligibility questions. Many caregivers use MyCare Ohio when coordinating Medicare + Medicaid services.
Phone: 866-243-5678
Starting point for PASSPORT, caregiver resources, home-delivered meals, and local aging services.
See the full state page: Ohio
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
Ohio plans
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Anthem Blue Cross and Blue Shield Medicare Advantage (Ohio)
— 855-690-7796 (TTY 711)
— contact
For benefits/claims, the member ID card number is best. This is a commonly-used OH Anthem Medicare Advantage customer service line.
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Medical Mutual Medicare Advantage
— 800-982-3117
— contact
Ohio-based plan; use the ID card number when possible.
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SummaCare Medicare Advantage
— 800-996-8701
— contact
Member services line; confirm hours on the contact page.
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CareSource Medicare / Dual-eligible plans (Ohio)
— 844-607-2827
— contact
If you have a CareSource plan, the phone number on the member ID card is usually best.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-04
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.