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State resources: Pennsylvania

Care coordination & caregiver resources in Pennsylvania

Statewide hotlines and directories to help you support an older adult in Pennsylvania — plus links to metro pages with local hospital and caregiver resources.

Looking for a city? Browse the Service Areas directory or jump to a metro page below.

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

  • Pennsylvania Adult Protective Services (APS) — Report Abuse, Neglect, or Exploitation
    Adult Protective Services (APS)
    1-800-490-8505
    If you are reporting a concern, use this official entry point. In an emergency, call local emergency services.
  • PA Link — Aging & Disability Resources (statewide information and referrals)
    Aging / disability resources
    800-753-8827
    A statewide starting point that routes callers to local Area Agencies on Aging and disability resources.
  • PA MEDI (APPRISE) — Medicare counseling (Pennsylvania SHIP)
    Medicare counseling (SHIP)
    1-800-783-7067
    Free, unbiased Medicare counseling and assistance. Use the number on the member ID card when possible for plan-specific questions.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

Notable programs

  • Community HealthChoices (CHC) Helpline — Pennsylvania DHS (Office of Long-Term Living)
    Medicaid / waiver starting point
    1-844-824-3655
    Starting point for Pennsylvania’s Community HealthChoices program and long-term services & supports questions.
  • PA Independent Enrollment Broker (IEB) — Community HealthChoices (CHC) enrollment support
    Medicaid / waiver enrollment help
    1-877-550-4227
    Can help with CHC enrollment questions and next steps. Use the official CHC contact page for the most current numbers.
  • Medicare Plan Finder (official comparison tool)
    Medicare plan comparison
    Neutral starting point for comparing Medicare Advantage and Part D plans for 2026.

Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

  • UnitedHealthcare — Member contact starting point
    Use the number on the member ID card when possible; the contact page lists paths for different plan types.
  • Humana — Contact Us (Medicare)
    866-427-7478
    Use the number on the member ID card when possible. Humana’s contact page also lists options if you do not have the card.
  • Aetna Medicare — Contact Member Services
    1-844-979-3435
    Use the number on the member ID card when possible for plan-specific questions.
  • Highmark — Contact Us
    866-459-4418
    Use the number on the member ID card when possible.
  • Independence Blue Cross (IBX) — Contact Us
    1-800-ASK-BLUE (1-800-275-2583)
    Use the number on the member ID card when possible.

Metro pages in Pennsylvania

These metro pages include local hospitals, caregiver groups, meal services, and more.

Philadelphia, PA

A locally specific starting point for coordinating a parent or partner’s care in Philadelphia — major health systems, caregiver support groups, aging resources, meals and in-home help.

Notes

This state resource page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.

Last reviewed: 2026-01-11