Texas Care Coordination Resources (Statewide)
Statewide starting points for reporting concerns, benefits programs, Medicare counseling, and plan member services contacts for Texas.
Looking for a city? Browse the Service Areas directory or jump to a metro page below.
Statewide help numbers
For suspected abuse/neglect, urgent questions, or finding services.
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Texas Department of Family and Protective Services (DFPS) — Report Abuse (Adult Protective Services)
Adult Protective Services (APS)800-252-540024/7 hotline for reporting suspected abuse, neglect or exploitation. Online reporting is available via the Texas Abuse Hotline website.
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2-1-1 Texas (statewide information & referrals)
Statewide hotline2-1-1 or 877-541-7905Use Option 1 for local services; Option 2 for state benefits (YourTexasBenefits.com).
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Aging and Disability Resource Center (ADRC) — Texas toll-free line
ADRC / long-term services & supports855-937-2372A starting point for long-term services & supports information; calls route to the appropriate regional ADRC.
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Texas Medicare Help Line (SHIP / HICAP)
Medicare counseling (SHIP)800-252-9240Free help understanding Medicare options and problems. Use the number on the member ID card when possible for plan-specific questions.
State programs & directories
Official directories to find local services (AAAs, Medicaid, long-term care supports).
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Medicare Plan Finder (Plan Compare) — 2026
Neutral starting point to compare Medicare Advantage and Part D plans.
Notable programs
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Questions About Your Benefits (YourTexasBenefits.com entry point)
Medicaid / benefits starting point2-1-1 or 877-541-7905Starting point for Medicaid and other benefits; the page directs callers to 2‑1‑1 for benefit questions and applications.
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Texas Benefits Counseling Program (AAA program)
Benefits counseling (Medicare/Medicaid/SSA)Statewide program delivered through Area Agencies on Aging; helps with Medicare, Medicaid, Social Security and related appeals.
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Area Agencies on Aging (AAA) — Texas (find your regional office)
Area Agency on Aging directoryFind the AAA serving your county for caregiver supports, benefits counseling and local services.
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Texas Medicaid STAR+PLUS (LTSS) — Starting point
Medicaid / long-term services and supportsMedicaid managed care program for older adults and people with disabilities. Use this page to understand basics and next steps for enrollment/eligibility.
Medicare Advantage plan contacts
For plan-specific questions, the number on the member ID card is usually best.
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UnitedHealthcare (Medicare Advantage) — Contact
For Medicare Advantage members, UnitedHealthcare directs you to call the number on your member ID card when possible.
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Humana — Medicare Member Support
800-457-4708Use the number on the member ID card when possible; this page also lists the general Medicare member support number.
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Aetna Medicare — Member Services
866-409-1221Use the number on the member ID card when possible; the member services page lists current contact options.
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Blue Cross and Blue Shield of Texas — Medicare Contact
866-292-6745Use the number on the member ID card when possible; contact page lists Medicare plan specialist line and hours.
Metro pages in Texas
These metro pages include local hospitals, caregiver groups, meal services, and more.
Dallas, TX
Practical, locally specific resources for families coordinating a parent’s care in Dallas—health systems, caregiver support groups, meals, in-home help, and hospice starting points.
Houston, TX
A locally specific starting point for coordinating a parent or partner’s care in Houston — major health systems, caregiver support groups, aging resources, meals and in-home help.
Notes
This state resource page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-11