Dallas, Texas Care Coordination Resources
Practical, locally specific resources for families coordinating a parent’s care in Dallas—health systems, caregiver support groups, meals, in-home help, and hospice starting points.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Dallas is a true multi‑campus care town, and that’s where coordination pain usually shows up. The Southwestern Medical District clusters UT Southwestern and Parkland near Harry Hines/I‑35E, while Baylor University Medical Center sits in East Dallas and Texas Health Dallas is up on Walnut Hill; Methodist Dallas anchors the Oak Cliff side. For families, the “right number” depends on the campus, not just the health‑system name—so it helps to keep the exact facility address and main line on your checklist. Geography matters too: crossing town for labs, imaging, or follow‑ups can add real friction if the caregiver is juggling work, parking, or mobility needs. On the support side, the North Central Texas Area Agency on Aging and the regional ADRC can help you find benefits and local programs, and Dallas County’s Older Adult Services can connect residents to senior centers, meals, and transportation. For home‑delivered meals in Dallas County, VNA Meals on Wheels is a common starting point.
Where to start (especially if you’re remote)
- Start a shared “loose ends” list (appointments, refills, forms, bills). Keep one owner per item and a next action date.
- Ask your parent (or legal proxy) to grant portal access and sign the health-system release/proxy forms early; it speeds up records and scheduling.
- Request the discharge summary, current medication list, and the follow-up plan in writing after any hospital stay or ED visit.
- Keep a one-page snapshot: diagnoses (plain language), allergies, pharmacy, PCP/specialists, insurance IDs, and the preferred contact person.
- When you need a unit or nurse-station number, call the hospital operator/main line and ask to be transferred (avoid hunting for internal numbers online).
- Use one “document bucket” (secure folder): ID cards, advance directive/POA paperwork, recent labs/imaging reports, and a running care timeline.
- If multiple siblings are involved, set a 15‑minute weekly update cadence and share outcomes—not raw logistics—to reduce confusion.
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Dallas
Phone trees and campus details change—use the official directories linked below.
Address: 3500 Gaston Ave, Dallas, TX 75246
Main: 214-820-0111
- Operator (main line): 214-820-0111
- Medical Records / Health Information Management: 214-820-2135
- Guest Relations: 214-820-2833
- Business Services / Billing: 214-820-6600
- Complaints / Concerns: 214-818-7378
- Parking Services: 214-820-7275
Large multi-building campus; use the operator for department/unit transfers.
Address: 6201 Harry Hines Blvd, Dallas, TX 75390
Main: 214-633-4700
- Main hospital line (Clements University Hospital): 214-633-4700
- New patient appointments / referrals: 214-645-8300
- Patient Assistance Office: 214-648-0500
- Medical Records: 214-645-3030
- Billing (hospital): 469-291-2000
- Shuttle info (Automated Directions): 214-648-6264
UT Southwestern operates multiple connected facilities; confirm the exact building when scheduling.
Address: 5200 Harry Hines Blvd, Dallas, TX 75235
Main: 214-590-8000
- Main hospital line: 214-590-8000
- Patient Access Center (appointments / registration): 214-590-9944
- MyChart support: 214-590-8831
- Nurse line: 214-590-7300
- Patient Relations: 214-590-7133
- Medical Records (Release of Information): 214-590-5470
Main campus in the Southwestern Medical District; use the Patient Access Center for scheduling questions.
Address: 8200 Walnut Hill Ln, Dallas, TX 75231
Main: 214-345-6789
- Main line / operator: 214-345-6789
- Guest Relations / Patient Advocate: 214-345-6700
- Medical Records (Health Information Management): 682-236-7800
- Scheduling: 214-345-6700
- Billing (Texas Health Resources): 800-890-6034
Confirm the campus address when booking imaging/specialty visits; Texas Health has multiple DFW locations.
Address: 1441 N Beckley Ave, Dallas, TX 75203
Main: 214-947-8181
- Main line: 214-947-8181
- Medical Records (general ROI email): MHSROI@methodisthealthsystem.org
- MyChart support: 877-637-8502
- Physician referral line: 877-637-4297
If you need a department extension, start with the main line and ask the operator to transfer you.
Caregiver support groups (in and around Dallas)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: 2nd Thursdays at 6:30 PM
Location: Church of the Holy Communion Cathedral, 17405 Muirfield Dr, Dallas, TX 75287
Address: 17405 Muirfield Dr, Dallas, TX 75287
Phone: 800-272-3900
Listed as an in-person caregiver support group by the Alzheimer’s Association (Dallas & Northeast Texas Chapter).
Schedule: 1st Thursdays at 12:00 PM
Location: Church of the Incarnation, 3966 McKinney Ave, Dallas, TX 75204
Address: 3966 McKinney Ave, Dallas, TX 75204
Phone: 800-272-3900
Meets in Garrett Hall (Family Ministries Room), per the Alzheimer’s Association listing.
Schedule: 2nd Monday at 12:30 PM
Location: Park Cities Baptist Church, 3933 Northwest Pkwy, Dallas, TX 75225 (Reed 101)
Address: 3933 Northwest Pkwy, Dallas, TX 75225
Phone: 800-272-3900
Listed as an in-person caregiver support group by the Alzheimer’s Association (Dallas & Northeast Texas Chapter).
Local aging supports & caregiver resources
Address: 616 Six Flags Dr, Arlington, TX 76011
Phone: 800-272-3921
Serves Dallas and surrounding counties; a starting point for benefits counseling, caregiver supports and referrals.
Address: 2377 N Stemmons Fwy, Dallas, TX 75207
Phone: 214-819-2000
Connects eligible residents to senior centers, meals and transportation; see the page for center locations.
Address: (Regional contact listed via North Central Texas AAA)
Phone: 800-252-2412
Use the directory to find the ombudsman contact for a specific county or facility.
Phone: 855-937-2372
Calls route to the ADRC that serves the area you’re calling about.
Meals & nutrition support
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VNA Meals on Wheels (Dallas County)
— 214-689-2639
— details
Home-delivered meals for eligible Dallas County residents; contact VNA for intake and service details.
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Dallas County Senior Centers — Meals (Older Adult Services Program)
— 214-819-1860
— details
Nutritious meals served at participating senior centers; call the program line for eligibility and the nearest location.
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Meals on Wheels North Central Texas
— 888-869-6325
— details
Serves multiple counties in North Central Texas; call to confirm coverage for your specific address.
In-home help (private pay)
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Visiting Angels — Park Cities (Dallas)
— 214-368-2225
— website
Private-pay in-home care; call the local office to discuss scheduling and service area.
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Home Instead — Dallas (Office #263)
— 469-985-2964
— website
Private-pay in-home care; contact the local office for availability and pricing.
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Right at Home — North Dallas
— 214-340-9900
— website
Private-pay in-home care; local office contact page includes phone and address.
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Comfort Keepers — Dallas
— 972-303-4599
— website
Private-pay in-home care; contact page lists local office details.
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SYNERGY HomeCare of North Dallas
— 972-215-7519
— website
Private-pay in-home care; contact page lists the local office phone and address.
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TheKey — North Dallas
— 972-548-0392
— website
Address: 1255 W 15th Street, Plano, TX 75075Private-pay in-home care; DFW office listed on the location page.
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Family Tree Private Care — Dallas
— 469-458-9887
— website
Private-pay caregiving; local page lists Dallas office contact details.
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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DFW Home Health (LHC Group) — Dallas
— 214-891-8700
— website
Skilled home health; contact the branch to confirm coverage and referral requirements.
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CenterWell Home Health — DFW
— 1-833-453-1107
— website
Address: 700 E Park Blvd, Plano, TX 75074Skilled home health serving parts of the DFW area; call to confirm coverage for your address.
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Enhabit Home Health & Hospice (Dallas contact)
— 877-330-7657
— website
Use the contact page to connect with the appropriate local branch for home health services.
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Luna Physical Therapy — Dallas/Fort Worth (in-home PT)
— 866-525-3175
— website
In-home physical therapy; service area page lists how to request a visit.
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FOX Rehabilitation (in-home PT/OT for older adults)
— 877-407-3422
— website
Call for treatment inquiries and to confirm local availability.
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Powerback Rehabilitation to You (mobile rehab)
— 844-570-5714
— website
Mobile rehab; contact the program to confirm local coverage and how visits are scheduled.
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Dallas County Health and Human Services — Older Adult Services Program
— 214-819-2000
— website
County program for residents 60+; includes senior centers, meals and transportation for participants.
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DART Paratransit Services (Dallas Area Rapid Transit)
— 214-515-7272
— website
Call to request eligibility information and application steps for Paratransit.
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Metrocare Services (Dallas County mental health & disability services)
— 214-743-1200
— website
Address: 3242 Remond Drive, Dallas, TX 75211Administrative office line; Metrocare also operates multiple clinic locations across Dallas County.
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2-1-1 Texas (United Way / statewide service referrals)
— 2-1-1 or 877-541-7905
— website
For local referrals (food, housing, caregiver supports), dial 2‑1‑1 or use the website.
Hospice & palliative support
Address: 8585 N Stemmons Freeway, Suite 200S, Dallas, TX 75247
Phone: 214-424-5600
Hospice provider with a Dallas office; call the local number to connect to intake.
Address: 1420 W Mockingbird Ln, Ste 700, Dallas, TX 75247
Phone: 214-689-0000
Nonprofit hospice provider serving Dallas County; see contact page for branch details.
Address: 13612 Midway Road, Suite 294, Dallas, TX 75244
Phone: 972-547-3600
Hospice provider with a Dallas office; call the listed number for intake questions.
Texas statewide programs & hotlines
Looking for more? Visit the full state resource page: Texas.
Help numbers
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Texas Department of Family and Protective Services (DFPS) — Report Abuse (Adult Protective Services): (Adult Protective Services (APS))
800-252-5400
— website
24/7 hotline for reporting suspected abuse, neglect or exploitation. Online reporting is available via the Texas Abuse Hotline website.
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2-1-1 Texas (statewide information & referrals): (Statewide hotline)
2-1-1 or 877-541-7905
— website
Use Option 1 for local services; Option 2 for state benefits (YourTexasBenefits.com).
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Aging and Disability Resource Center (ADRC) — Texas toll-free line: (ADRC / long-term services & supports)
855-937-2372
— website
A starting point for long-term services & supports information; calls route to the appropriate regional ADRC.
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Texas Medicare Help Line (SHIP / HICAP): (Medicare counseling (SHIP))
800-252-9240
— website
Free help understanding Medicare options and problems. Use the number on the member ID card when possible for plan-specific questions.
Official directories
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Medicare Plan Finder (Plan Compare) — 2026
Neutral starting point to compare Medicare Advantage and Part D plans.
Notable programs
Phone: 2-1-1 or 877-541-7905
Starting point for Medicaid and other benefits; the page directs callers to 2‑1‑1 for benefit questions and applications.
Statewide program delivered through Area Agencies on Aging; helps with Medicare, Medicaid, Social Security and related appeals.
Find the AAA serving your county for caregiver supports, benefits counseling and local services.
Medicaid managed care program for older adults and people with disabilities. Use this page to understand basics and next steps for enrollment/eligibility.
See the full state page: Texas
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
Texas plans
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UnitedHealthcare (Medicare Advantage) — Contact
— contact
For Medicare Advantage members, UnitedHealthcare directs you to call the number on your member ID card when possible.
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Humana — Medicare Member Support
— 800-457-4708
— contact
Use the number on the member ID card when possible; this page also lists the general Medicare member support number.
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Aetna Medicare — Member Services
— 866-409-1221
— contact
Use the number on the member ID card when possible; the member services page lists current contact options.
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Blue Cross and Blue Shield of Texas — Medicare Contact
— 866-292-6745
— contact
Use the number on the member ID card when possible; contact page lists Medicare plan specialist line and hours.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal management for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-05
Talk to an Averyn Care Navigator
If you're coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.