Houston, TX Care Coordination Resources
A locally specific starting point for coordinating a parent or partner’s care in Houston — major health systems, caregiver support groups, aging resources, meals and in-home help.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Houston’s care landscape is anchored by the Texas Medical Center — a dense cluster of major hospitals where appointments, parking, and building-to-building transfers can take real coordination. Families often bounce between Houston Methodist, Memorial Hermann and Baylor St. Luke’s on the same campus, while Harris Health (Ben Taub) is a key public safety‑net option nearby. Outside the core, clinics and rehab sites spread fast toward the Loop, Katy, The Woodlands and Clear Lake, which can add drive-time and “which location is this?” friction for out‑of‑town helpers.
For aging support, the Houston‑Galveston Area Agency on Aging (H‑GAC) is a practical first call for benefits counseling and local programs, and meals/food programs are run through well‑established local partners. If you’re coordinating from another state, plan on collecting portal access, release forms and a single shared “open loops” list so siblings and local caregivers can stay aligned.
Where to start (especially if you’re remote)
- Start a single shared “open loops” list (tests to schedule, forms to sign, meds to refill, follow‑ups due) and share it with siblings/local helpers.
- Ask for portal access early: request proxy access (or invite access) so an out‑of‑state family member can message the care team and see visit notes.
- Keep a simple “med list + allergies + pharmacy + primary care + specialists” one‑pager. Update it after every visit or discharge.
- For hospital stays, request the discharge summary, current med list, and follow‑up instructions before leaving. Get the name of the unit/social worker who handled discharge planning.
- When you need unit or nurse‑station contact details, call the hospital’s main operator and ask to be transferred (numbers change frequently).
- Use a release‑of‑information form (or equivalent) for each system so staff can speak with the right family members — especially when siblings are sharing duties.
- Document basics in one place: insurance member IDs, Medicare number, advance directive status, and a “who can make decisions” note (healthcare proxy/POA).
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Houston
Phone trees and campus details change—use the official directories linked below.
Address: 6565 Fannin Street, Houston, TX 77030
Main: 713-790-3311
- Main operator / patient location (start here): 713-790-3311
- U.S. patient line (general): 713-790-3333
- Medical Records: 713-441-2401
- Billing questions (local): 832-667-5900
Address: 6411 Fannin Street, Houston, TX 77030
Main: 713-704-4000
- Main hospital line (operator): 713-704-4000
Address: 1101 Bates Avenue, Houston, TX 77030
Main: 832-355-1000
- Main hospital line: 832-355-1000
Address: 1504 Taub Loop, Houston, TX 77030
Main: 713-873-2000
- Main hospital line: 713-873-2000
Address: 1515 Holcombe Boulevard, Houston, TX 77030
Main: 713-792-2121
- Main number / switchboard: 713-792-2121
- Appointments / new patients: 877-632-6789
Caregiver support groups (in and around Houston)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: Amazing Place Central: 2nd Tuesday of each month, 12:00–1:30 p.m. (see page for upcoming dates).
Address: 3735 Drexel Drive, Houston, TX 77027
Phone: 832-509-9570
Free community support group facilitated with Amazing Place staff (listed as coordinated with the Alzheimer’s Association).
Schedule: Willowbrook: First Thursday of every month, 5:30–7:00 p.m., Willow & Spruce conference rooms.
Address: Houston Methodist Willowbrook Hospital, 18220 State Hwy. 249, Houston, TX 77070
Phone: 346-980-1621
Monthly cancer patient & caregiver support group; page includes other Houston-area locations as well.
Local aging supports & caregiver resources
Address: 3555 Timmons Lane, Houston, TX 77027
Phone: 1-800-437-7396
Good starting point for caregiver resources, benefits counseling and local aging programs in the Houston-Galveston region.
Address: 3555 Timmons Lane, Houston, TX 77027
Phone: 888-926-1192
Helps residents/families understand rights and address concerns in long-term care settings.
Meals & nutrition support
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Meals on Wheels for Greater Houston & Galveston County (Interfaith Ministries)
— 713-533-4978
— details
Meals on Wheels enrollment line published by IM Houston. The same page lists a separate number for questions about existing Meals on Wheels service.
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Houston Food Bank — Senior Box Program
— 713-223-3700
— details
Monthly food box program (CSFP) for eligible older adults; site lists how to apply and distribution details.
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Houston Health Department — Senior Nutrition Programs
— 832-393-4301
— details
Address: Houston, TX (multiple sites)City program information for congregate meals and senior nutrition services; verify current site locations and schedules.
In-home help (private pay)
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Right at Home — West Houston
— 713-856-1154
— website
Service area: West Houston and surrounding areas
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Senior Helpers — West Houston
— 713-272-1147
— website
Service area: West Houston
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SYNERGY HomeCare — North Houston
— 832-426-0313
— website
Service area: North Houston
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Always Best Care Senior Services — West Houston
— 832-604-5083
— website
Service area: West Houston
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BrightStar Care — Downtown Houston
— 713-393-7520
— website
Service area: Downtown Houston and nearby neighborhoods
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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Memorial Hermann Home Health
— 713-338-7300
— website
Phone number listed on Memorial Hermann’s frequently used numbers page; ask for local coverage area details.
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Guardian Home Health Care (Amedisys) — Bellaire
— 281-481-2974
— website
Service area: Greater Houston (Bellaire office)
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CenterWell Home Health — Katy
— 1-833-453-1107
— website
Address: 777 S Fry Rd, Katy, TX 77450Service area: Katy / West Houston metro area
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Memorial Hermann Sports Medicine & Rehabilitation (Scheduling)
— 713-521-0020
— website
Address: Houston, TX (multiple sites)Central scheduling number published by Memorial Hermann; ask for the most convenient clinic location.
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Luna Physical Therapy — In-Home PT (Houston area)
— 866-525-3175
— website
Address: Houston, TX (in-home visits)Service area: Houston metro (in-home visits)Mobile physical therapy visits in the Houston area (in-home).
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FOX Rehabilitation — In-Home PT/OT/SLP (Houston area)
— 1-877-407-3422
— website
In-home therapy provider; confirm local coverage and scheduling when you call.
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Harris County Public Health — Contact Center
— 713-439-6000
— website
For general questions and referrals to county programs; for emergencies dial 911.
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METROLift (METRO) — ADA Paratransit
— 713-225-6716
— website
Phone line shown for scheduling via live agent (hours vary by method).
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The Harris Center for Mental Health and IDD — Crisis & Access Line
— 713-970-7000
— website
24/7 line for access and crisis services (Harris County). If someone is in immediate danger, call 911.
Hospice & palliative support
Address: 1905 Holcombe Blvd., Houston, TX 77030
Phone: 713-468-2441
Admissions phone listed on Houston Hospice’s contact page.
Address: Houston, TX (service across Greater Houston)
Phone: 713-338-7400
Hospice phone number listed on Memorial Hermann’s frequently used numbers page; confirm service area when you call.
Address: 3131 Eastside St., Suite 200, Houston, TX 77098
Phone: 713-663-4900
Local office listing includes address and phone.
Texas statewide programs & hotlines
Looking for more? Visit the full state resource page: Texas.
Help numbers
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Texas Department of Family and Protective Services (DFPS) — Report Abuse (Adult Protective Services): (Adult Protective Services (APS))
800-252-5400
— website
24/7 hotline for reporting suspected abuse, neglect or exploitation. Online reporting is available via the Texas Abuse Hotline website.
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2-1-1 Texas (statewide information & referrals): (Statewide hotline)
2-1-1 or 877-541-7905
— website
Use Option 1 for local services; Option 2 for state benefits (YourTexasBenefits.com).
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Aging and Disability Resource Center (ADRC) — Texas toll-free line: (ADRC / long-term services & supports)
855-937-2372
— website
A starting point for long-term services & supports information; calls route to the appropriate regional ADRC.
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Texas Medicare Help Line (SHIP / HICAP): (Medicare counseling (SHIP))
800-252-9240
— website
Free help understanding Medicare options and problems. Use the number on the member ID card when possible for plan-specific questions.
Official directories
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Medicare Plan Finder (Plan Compare) — 2026
Neutral starting point to compare Medicare Advantage and Part D plans.
Notable programs
Phone: 2-1-1 or 877-541-7905
Starting point for Medicaid and other benefits; the page directs callers to 2‑1‑1 for benefit questions and applications.
Statewide program delivered through Area Agencies on Aging; helps with Medicare, Medicaid, Social Security and related appeals.
Find the AAA serving your county for caregiver supports, benefits counseling and local services.
Medicaid managed care program for older adults and people with disabilities. Use this page to understand basics and next steps for enrollment/eligibility.
See the full state page: Texas
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
Texas plans
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UnitedHealthcare (Medicare Advantage) — Contact
— contact
For Medicare Advantage members, UnitedHealthcare directs you to call the number on your member ID card when possible.
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Humana — Medicare Member Support
— 800-457-4708
— contact
Use the number on the member ID card when possible; this page also lists the general Medicare member support number.
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Aetna Medicare — Member Services
— 866-409-1221
— contact
Use the number on the member ID card when possible; the member services page lists current contact options.
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Blue Cross and Blue Shield of Texas — Medicare Contact
— 866-292-6745
— contact
Use the number on the member ID card when possible; contact page lists Medicare plan specialist line and hours.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-11
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.