What follow-through looks like
These examples show what execution looks like in practice — how we keep a steady hand on complex situations, close loops, and keep the family aligned.
Details are generalized and names are fictional; the structure is the point.
Sample weekly family summary
A simple, structured summary that keeps the group aligned on what moved, what is blocked, and what's next.
Printable report version
A clean, printer-friendly PDF version of the weekly summary for easy sharing and archiving.
Family Briefing series during a hospitalization
When a hospitalization starts, information gets scattered fast: the patient is tired, family members are in different time zones, and the "What did the doctor say?" phone chain becomes the bottleneck. A Family Briefing is a same-day, written update that consolidates what’s documented (portal notes, care-team messages) and what the family has shared; it keeps everyone aligned without forcing the patient to repeat themselves.
Why it works for large families
- One update to the whole household; questions are bundled and routed through the Primary Contact.
- Local helpers get what they need without extra trips; remote family gets clarity without constant pings.
- Less pressure on the patient (especially with pain, fatigue, or hearing loss).
Hospitalization assistance is an add-on service ($100 per hospital day): high-frequency, non-clinical administrative coordination plus same-day briefings during an inpatient stay. Expanded includes up to 1 day per month and Dedicated includes up to 2 days per month; additional days are billed per hospital day. Business hours only; not clinical monitoring.
The advantage of being enrolled already: your household list, permissions, and baseline context are in place before the first "we’re going to the ER" call.
Timeline (example)
Click a step to preview the update that went to the household. On discharge, use Next/Previous to step through the packet documents.
This is a fictional example; the structure is the point.
Printable report version
A printer-friendly PDF version for easy sharing and archiving.
Execution timelines
Three realistic scenarios; written for mobile, easy to scan, and focused on follow-through.
How these scenarios begin
Each example below assumes the patient is already enrolled with Averyn Care and has an assigned Navigator. Averyn does not initiate care or assess medical concerns. Timelines begin when a patient or family member contacts their Navigator to help organize information, clarify what the primary physician documented, and coordinate next steps. Administrative summaries are shared with all authorized family members to keep everyone aligned.
Primary-Contact–Initiated Coordination After a Primary Physician Visit
9-Day Coordination Timeline
Profile
- Provider-documented cognitive concern
- Multiple family members; Primary Contact remote
- Patient overwhelmed by information from visit
The family stays aligned without relying on the patient to interpret instructions or manage logistics.
- The patient sees their primary physician earlier in the day.
- As part of routine service, the Averyn Navigator retrieves the visit note from the portal and sends an administrative after-visit summary to all authorized family members.
- After reviewing the summary, the Primary Contact contacts Averyn with questions, noting that the patient appears confused and distressed.
- The Primary Contact asks Averyn to help organize follow-up actions based on what the physician documented.
- Averyn confirms referral details and any documented follow-up instructions in the portal.
- A clarified administrative summary is shared with the full family group.
- Family reports the patient is repeating questions and appears anxious.
- The Primary Contact asks for clarification on:
- whether the physician’s note reflects a preliminary concern or a confirmed diagnosis
- the documented timing for neurology follow-up
- At the Primary Contact’s direction, Averyn submits clarification questions to the primary physician via the portal.
- While awaiting the physician’s response, Averyn:
- identifies in-network neurology practices based on insurance, location, and availability
- compiles options for family review
- The family flags an upcoming meal-prep delivery as potentially overwhelming.
- Averyn reschedules the meal-prep delivery per family request.
- The primary physician responds via the portal clarifying referral intent and sequencing.
- Averyn relays the response verbatim and in plain administrative language to all authorized family members.
- The family selects a neurology practice.
- Averyn schedules the appointment.
- The family requests hospital van transportation.
- Averyn coordinates pickup and return windows with the health system’s transport service.
- Averyn sends a consolidated update to the full family, including:
- neurology appointment details
- van logistics
- rescheduled meal delivery
- documented next steps
Patient-Initiated Coordination After a Primary Physician Visit
8-Day Coordination Timeline
Profile
- Patient with hearing loss
- Mobility limitations and existing home services
- Already enrolled with Averyn
Hearing limitations do not derail follow-through; once instructions are understood, coordination proceeds smoothly.
- The patient sees their primary physician earlier in the day.
- Later that afternoon, the patient calls their Averyn Navigator and explains they did not fully hear or understand what they were supposed to do after the visit.
- The Navigator retrieves the full visit note and walks through the documented instructions slowly and clearly.
- Once the patient understands that cardiology follow-up and a new medication were documented, they ask Averyn to help coordinate next steps.
- Averyn sends an administrative summary of the visit and next steps to all authorized family members.
- The family provides additional context:
- patient uses a walker
- home PT occurs Tuesdays and Fridays
- cleaning service is scheduled Thursdays
- Averyn confirms cardiology referral details as documented by the primary physician.
- In-network cardiology practices with accessible offices are identified.
- Medication availability is confirmed with the pharmacy.
- Cardiology appointment is booked for the following week.
- The appointment conflicts with an existing home PT session.
- At the patient’s and family’s direction, Averyn:
- reschedules the home PT visit
- confirms medication pickup timing
- The family notes that the cleaning service scheduled that week would be tiring.
- Averyn reschedules the cleaning service to the following week.
- The updated plan is shared with the full family.
- Averyn first attempts to coordinate transportation with available family members.
- When no family availability aligns with the appointment time, the family elects to use Uber Health for this visit.
- Averyn schedules the ride and includes accessibility notes provided by the patient.
- Averyn sends a single update to all authorized family members with:
- cardiology appointment details
- Uber pickup information
- revised PT and cleaning schedules
- medication pickup confirmation
Family-Initiated Coordination After a Primary Physician Visit
7-Day Coordination Timeline
Profile
- Patient living alone
- One Primary Contact; one concerned sibling
- Already enrolled with Averyn
Family uncertainty is resolved, everyday needs are addressed alongside medical logistics, and everyone stays aligned.
- The patient sees their primary physician earlier in the day.
- That evening, a family member speaks with the patient, who cannot explain why another provider visit was mentioned.
- The family member contacts the Averyn Navigator and asks for help understanding what the physician documented and what needs to happen next.
- Averyn retrieves the visit notes and referral details from the portal.
- An administrative summary is shared with all authorized family members.
- A non-primary family member raises questions about items mentioned in the visit note.
- The Primary Contact asks Averyn to submit clarification questions.
- Averyn sends the questions to the primary physician via the portal.
- Averyn identifies in-network neurology practices and shares options with the full family.
- During a routine check-in, the patient mentions concern about running low on groceries.
- At the family’s request, Averyn coordinates grocery delivery.
- The neurology appointment is scheduled.
- Averyn checks whether any family member is available to provide transportation.
- When family availability does not align, the family elects to use Uber Health.
- Averyn schedules the ride and confirms pickup instructions.
- The primary physician responds via the portal.
- Averyn relays the response verbatim to all authorized family members.
- A final update is shared with:
- neurology appointment details
- transportation information
- grocery delivery confirmation
- documented next steps
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