Answers, in plain language

Averyn is a private-pay, family-directed care navigation service. We're non-clinical and focused on execution: we coordinate scheduling, referrals, benefits follow-through, records, and status updates across the full web of providers and systems involved in care.

You'll fill out a short form, then we follow up to confirm fit and walk you through the Record Vault process and pricing. If we move forward, we begin with the Averyn Record Vault — a fixed-scope engagement to gather, organize, and deliver your records with a 10 business day delivery target. After the Vault is complete, you can choose a Navigation Plan (Essentials, Expanded, Dedicated, or Anchor for daily home-plan management).

Learn about the Record Vault →

To do meaningful follow-through, offices and vendors need permission to speak with us about administrative items such as scheduling, referrals, records requests, and benefits questions. Our authorization forms establish that permission. Many providers still require their own release or portal proxy setup; we'll help you handle those steps as they come up.

If you have these, onboarding goes faster:

• Any existing POA documents and HIPAA release forms
• Insurance cards or Medicare ID cards (so offices can schedule and confirm administrative details)
• A current provider list; including clinic names and phone numbers if you have them
• Portal access info if you already have it (for example: MyChart logins, proxy access, or screenshots)
• Recent discharge paperwork or visit summaries, if there has been a hospitalization or major change

We collect insurance information for coordination; we do not submit Averyn services to the Supported Person's insurance.

No. Averyn is a private-pay service; we do not bill insurance or Medicare, and we do not submit claims on your behalf. We may ask for insurance details because offices often require them to schedule, confirm eligibility, or answer administrative benefits questions. If you plan to use an HSA or FSA, check your plan rules; we can provide receipts, but we can't determine eligibility for you.

If your doctor offers Medicare Chronic Care Management (CCM), you may be able to use both. Learn how CCM and Averyn compare →

We keep one plan of record. Anyone you add to the account can share context, questions, and documents; before we take a new action or open a new work item, we get a clear go-ahead from the Primary Contact. That keeps the work aligned and prevents well-intended helpers from accidentally pulling in different directions.

Yes. In some families, the Supported Person is fully capable and wants to run point. In that case, they can be the Primary Contact; we confirm with them before we start new work items or take new actions. Other family members can still be included for updates, if the Supported Person wants that shared visibility.

Updates for a Supported Person are sent to everyone added to that account; the same facts, the same next steps, one shared understanding. We do this on purpose; it reduces confusion and prevents "telephone chain" summaries. We do not tailor updates by person within an account. If someone should not receive updates, they should not be part of the account.

More on family updates and progress markers →

Yes. If you support two Supported Persons under one account, information sharing is with the same group of additional caregivers across both Supported People. If your family needs different sharing groups for each person, you'll want to set up two separate accounts.

We coordinate more than providers. If you use meal prep, transportation, pharmacy delivery, home cleaning, or other services to support the Supported Person, we'll collect vendor contact info and the details needed to communicate. Often, vendors require you to introduce us or copy you on correspondence so they will work with us; we'll draft the message to make that easy. Vendors are independent; we help coordinate and communicate, but we do not guarantee their performance.

More on everyday logistics coordination →

Yes. We can support the administrative coordination around a hospital stay and discharge; follow-up appointments, referrals, records requests, vendor coordination, and clear written updates for the family. Hospitalization assistance is available as an add-on ($100/day); Expanded includes up to 1 day/month and Dedicated includes up to 2 days/month. We are not a clinical service and we do not provide emergency monitoring; if you believe there is an emergency, call 911 or your local emergency number.

Every household starts with the Averyn Record Vault ($999 base; a $199 reservation deposit applies to the total; remaining balance charged before kickoff).

Navigation Plans default to an annual commitment (12-month term, billed monthly). Month-to-month is available at a 30% premium with no commitment. You can also prepay 12 months and receive 2 bonus months of service.

Recurring payments are processed through Stripe. The cardholder can be the Primary Contact, the Supported Person, or another family member. Full billing terms are included in the services agreement.

See full pricing and commitment options →

If participation requirements are met and Averyn does not deliver the Initial Vault Delivery by the agreed end date, your household may choose a full refund of the Record Vault fee (including deposit) or a 100% credit toward future subscription invoices or add-ons (credit expires after 12 months).

This guarantee covers deliverables we control (submission, tracking, packaging). It does not guarantee provider turnaround times.

Record Vault details and participation requirements →

The Vault is yours to keep. Your organized record bundle, summaries, and deliverables remain available for download and sharing whether or not you subscribe to a Navigation Plan. Without a Navigation Plan, the Vault becomes a finished artifact — you can view, download, and share everything that was delivered, but new records won't be added and your navigator won't be maintaining or updating the contents.

If your situation changes later, you can pick up with a Navigation Plan and your navigator will resume keeping the Vault current.

Record Vault details →

If you cancel before completing the 12-month annual commitment term, a cancellation fee of 150% of one month at your annual commitment rate applies. For example: Essentials: $89, Expanded: $374, Dedicated: $1,199.

Month-to-month plans have no cancellation fee.

See full commitment and cancellation details →

Yes—Averyn may use AI to help draft summaries and extract task lists from documents and portal messages. AI is used as a drafting tool and does not diagnose or provide medical advice. For hospital stays, we may include a non‑clinical 48‑hour urgency estimate based only on what the chart notes already say, to help families plan travel and support—not to make medical decisions. A human reviews what gets shared.

We're adjacent, but different. Those roles may include clinical assessment, in-person evaluation, and care planning. Averyn is a non‑clinical administrative operator: scheduling, referrals, portals, paperwork, and follow‑through—coordinated at the family's direction.

Anchor ($2,999/mo) is a premium coordination plan for families who need daily administrative follow-through to keep a home-based care plan coherent. It includes daily check-ins with caregivers and home health staff, appointment attendance by phone/video, a dedicated callback line, caregiver handoff discipline, and facility/transition coordination with daily updates during business hours. Anchor is non-clinical, remote-first, and does not include travel or in-person attendance.

Learn about Anchor →

Dedicated delivers high-touch coordination with weekly updates, reserved capacity, appointment prep as needed, and limited hospitalization assistance. Anchor is for daily persistence — daily check-ins, broader appointment attendance by phone/video, caregiver handoff discipline, and facility/transition coordination with daily updates. If you're spending significant time each day getting a reliable status update from caregivers, or if caregiver turnover keeps resetting the system, Anchor is likely the right fit. Most families step down to Dedicated once things stabilize.

Compare plans on the pricing page →

No. Anchor operates primarily during business hours and includes a weekly weekend caregiver handoff. For weeks that need more after-hours coordination (transitions, discharge windows, caregiver changes), Surge Support Packs provide a time-boxed buffer activated by the Primary Contact. Averyn is still non-clinical and not an emergency service. If you believe there is an urgent medical concern, call 911.

Yes. Many Supported Persons prefer to be their own Primary Contact. The role exists to keep work organized; not to take control away from you. If you are the Primary Contact, we confirm with you before we start new work items or take new actions.

Yes. Some people use Averyn because they're capable and involved, but frustrated by the churn; portals, callbacks, paperwork, referrals, and things that should not take this much time. You keep the decisions. We handle the follow-through and keep the details from drifting.

We are not part of your doctor's office and we are not an insurance company. We work for you and your family. Our role is administrative coordination; scheduling, paperwork, records requests, and keeping everyone aligned on the logistics.

Yes. You can start with just you, and add a spouse, adult child, or helper later if you want. The goal is clarity and follow-through; you decide who is included.

To coordinate on your behalf, we'll ask you to complete authorization forms. Those forms allow offices and vendors to speak with us about administrative items; they do not give us permission to make medical decisions.

Updates are shared with everyone you add to your account; one shared set of written updates so people stay aligned. We do not tailor updates by person. If there is someone you do not want included, they should not be added to your account. If your family needs different sharing groups, separate accounts may be a better fit.

Yes. Medical decisions stay with you and your licensed providers. We support administrative follow-through based on the permissions you and your family set. If something feels uncomfortable, tell us; we will slow down and adjust within the agreed boundaries.

No. We do not give medical advice or interpret test results. We can help you capture questions for your provider and help make sure those questions reach the right place.

Yes, when authorized. We communicate through administrative channels for tasks like scheduling, records requests, and follow-up. If you want a question relayed to your provider, we can send it as you said it; your provider is the one who gives medical guidance.

No. Some people prefer to work only through the app; others prefer phone. If you choose to connect with us, we'll speak plainly and respectfully; we keep it practical and focused on next steps.

No. We do not provide emergency monitoring. If you feel unsafe or think you are having an emergency, call 911 or your local emergency number.

You can share context, questions, and documents; you can also message the navigator. Before we take a new action or start a new work item, we confirm with the Primary Contact. That keeps the family aligned and prevents duplicate or conflicting requests.

The same structure applies. You can share context and requests with the navigator; before anything new starts, we confirm with the Primary Contact. If the Supported Person is the Primary Contact, they are the one we confirm with.

Yes, if you are added to the account. Updates for a Supported Person go to everyone on the account; the same written updates, in one place.

Yes. Send your request or question to the navigator. We will confirm with the Primary Contact before starting new actions; then we'll share progress back to everyone included.

No. Billing is handled by the paying subscriber. Helpers can be included so they stay informed and can contribute context without carrying the whole load.

Two things help most:

• Share what you know in one place; dates, documents, provider names, and the questions you want answered
• Avoid duplicating calls or messages unless the Primary Contact asks; duplicates often slow the process down

If you have a concern, send it clearly; we'll make sure it lands in the right thread.

Yes. The Primary Contact can add or remove people from the account. The goal is simple; the right people are informed, and the Supported Person's boundaries are respected.