Answers, in plain language

You’ll fill out a short form, then we follow up to confirm fit, recommend the right tier, and confirm availability for onboarding. If we move forward, we’ll send a services agreement and authorization forms to you, the Supported Person, and any additional caregivers or family you add to the account.

To do meaningful follow-through, offices and vendors need permission to speak with us about administrative items such as scheduling, referrals, records requests, and benefits questions. Our authorization forms establish that permission. Many providers still require their own release or portal proxy setup; we’ll help you handle those steps as they come up.

If you have these, onboarding goes faster:

• Any existing POA documents and HIPAA release forms
• Insurance cards or Medicare ID cards (so offices can schedule and confirm administrative details)
• A current provider list; including clinic names and phone numbers if you have them
• Portal access info if you already have it (for example: MyChart logins, proxy access, or screenshots)
• Recent discharge paperwork or visit summaries, if there has been a hospitalization or major change

We collect insurance information for coordination; we do not submit Averyn services to the Supported Person’s insurance.

No. Averyn is a private-pay service; we do not bill insurance or Medicare, and we do not submit claims on your behalf. We may ask for insurance details because offices often require them to schedule, confirm eligibility, or answer administrative benefits questions. If you plan to use an HSA or FSA, check your plan rules; we can provide receipts, but we can’t determine eligibility for you.

We keep one plan of record. Anyone you add to the account can share context, questions, and documents; before we take a new action or open a new work item, we get a clear go-ahead from the Primary Contact. That keeps the work aligned and prevents well-intended helpers from accidentally pulling in different directions.

Yes. In some families, the Supported Person is fully capable and wants to run point. In that case, they can be the Primary Contact; we confirm with them before we start new work items or take new actions. Other family members can still be included for updates, if the Supported Person wants that shared visibility.

Updates for a Supported Person are sent to everyone added to that account; the same facts, the same next steps, one shared understanding. We do this on purpose; it reduces confusion and prevents “telephone chain” summaries. We do not tailor updates by person within an account. If someone should not receive updates, they should not be part of the account.

Yes. If you support two Supported Persons under one account, information sharing is with the same group of additional caregivers across both Supported People. If your family needs different sharing groups for each person, you’ll want to set up two separate accounts.

We coordinate more than providers. If you use meal prep, transportation, pharmacy delivery, home cleaning, or other services to support the Supported Person, we’ll collect vendor contact info and the details needed to communicate. Often, vendors require you to introduce us or copy you on correspondence so they will work with us; we’ll draft the message to make that easy. Vendors are independent; we help coordinate and communicate, but we do not guarantee their performance.

Yes. We can support the administrative coordination around a hospital stay and discharge; follow-up appointments, referrals, records requests, vendor coordination, and clear written updates for the family. If you want a higher-frequency update cadence during an extended stay, some service levels include daily fees for additional coordination touchpoints and updates; see pricing for details. We are not a clinical service and we do not provide emergency monitoring; if you believe there is an emergency, call 911 or your local emergency number.

Subscriptions are billed monthly; recurring payments are processed through Stripe. The cardholder can be the Primary Contact, the Supported Person, or another family member. Full billing terms are included in the services agreement.

We may use automated tools to support administrative work such as drafting summaries or organizing information. A human reviews what gets shared. We do not use automation for diagnosis, clinical interpretation, or medical decision-making.

Yes. Many Supported Persons prefer to be their own Primary Contact. The role exists to keep work organized; not to take control away from you. If you are the Primary Contact, we confirm with you before we start new work items or take new actions.

Yes. Some people use Averyn because they’re capable and involved, but frustrated by the churn; portals, callbacks, paperwork, referrals, and things that should not take this much time. You keep the decisions. We handle the follow-through and keep the details from drifting.

We are not part of your doctor’s office and we are not an insurance company. We work for you and your family. Our role is administrative coordination; scheduling, paperwork, records requests, and keeping everyone aligned on the logistics.

Yes. You can start with just you, and add a spouse, adult child, or helper later if you want. The goal is clarity and follow-through; you decide who is included.

To coordinate on your behalf, we’ll ask you to complete authorization forms. Those forms allow offices and vendors to speak with us about administrative items; they do not give us permission to make medical decisions.

Updates are shared with everyone you add to your account; one shared set of written updates so people stay aligned. We do not tailor updates by person. If there is someone you do not want included, they should not be added to your account. If your family needs different sharing groups, separate accounts may be a better fit.

Yes. Medical decisions stay with you and your licensed providers. We support administrative follow-through based on the permissions you and your family set. If something feels uncomfortable, tell us; we will slow down and adjust within the agreed boundaries.

No. We do not give medical advice or interpret test results. We can help you capture questions for your provider and help make sure those questions reach the right place.

Yes, when authorized. We communicate through administrative channels for tasks like scheduling, records requests, and follow-up. If you want a question relayed to your provider, we can send it as you said it; your provider is the one who gives medical guidance.

No. Some people prefer to work only through the app; others prefer phone. If you choose to connect with us, we’ll speak plainly and respectfully; we keep it practical and focused on next steps.

No. We do not provide emergency monitoring. If you feel unsafe or think you are having an emergency, call 911 or your local emergency number.

You can share context, questions, and documents; you can also message the navigator. Before we take a new action or start a new work item, we confirm with the Primary Contact. That keeps the family aligned and prevents duplicate or conflicting requests.

The same structure applies. You can share context and requests with the navigator; before anything new starts, we confirm with the Primary Contact. If the Supported Person is the Primary Contact, they are the one we confirm with.

Yes, if you are added to the account. Updates for a Supported Person go to everyone on the account; the same written updates, in one place.

Yes. Send your request or question to the navigator. We will confirm with the Primary Contact before starting new actions; then we’ll share progress back to everyone included.

No. Billing is handled by the paying subscriber. Helpers can be included so they stay informed and can contribute context without carrying the whole load.

Two things help most:

• Share what you know in one place; dates, documents, provider names, and the questions you want answered
• Avoid duplicating calls or messages unless the Primary Contact asks; duplicates often slow the process down

If you have a concern, send it clearly; we’ll make sure it lands in the right thread.

Yes. The Primary Contact can add or remove people from the account. The goal is simple; the right people are informed, and the Supported Person’s boundaries are respected.