Anchor
For the household where staying at home now depends on someone running the day, every day.
When a weekly rhythm is too slow to hold the plan together.
Aides rotate. Instructions change mid-week. Specialists call back at eleven in the morning. One person in the family has become the daily operator, and the plan drifts the moment they are unavailable.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
What Anchor is
An operating model, not more support.
Anchor takes over the job your family has been doing without a title: daily project manager, record keeper and communications hub. Your Care Continuity Partner runs the day and keeps the Care Ledger current, so a new helper can start without the system resetting.
Home health and caregivers still provide the care. Anchor keeps everyone on one plan of record, so it stops living in a group text or a binder that went stale in March.
What Anchor runs
Six things, every week they apply.
Administrative, remote, and at your direction.
Daily check-ins
With the aide, family caregiver or home health staff. Operational, not clinical: what changed, what is blocked, what is next.
Caregiver onboarding
New helpers are walked through the Ledger and how requests flow, so a handoff does not reset the system.
Ledger discipline
What changed today gets written down rather than remembered, including from caregivers working off a printed shift sheet.
Appointment Support
By phone or video when scheduled in advance: prep, attendance as your family's historian, and an After-Visit Action Note that starts follow-through that day.
The Averyn Concierge Line
A dedicated phone, voicemail, supported SMS and proxy email, so providers, pharmacies and vendors reach your Partner, not the Supported Person.
Facility and transition coordination
Hospital, SNF and rehab, with daily updates during business hours: provider calls by phone where allowed, discharge steps captured, follow-ups booked.
Anchor or Dedicated
Dedicated handles complexity. Anchor handles frequency.
Dedicated is the same engine on a weekly rhythm. Two or more of these usually means Anchor.
You are inside an active transition
Discharge week, a step-down from rehab, a new diagnosis with several follow-ups, a medication change to track.
Caregivers rotate or keep changing
New aides, family flying in and out, staff rotation, overnight coverage. Onboarding is now a weekly event.
The provider network is loud and fast
Specialists calling back, referrals and authorizations in motion, and nobody free to take the calls consistently.
The Supported Person has become the switchboard
Callbacks, portal messages and scheduling calls all landing on the person the plan is supposed to be serving.
If none of those is true, Dedicated is the better buy.
Pricing and terms
One monthly fee, plus a block for after-hours weeks.
Anchor
$2,999 / month
For a household where the home plan needs a daily rhythm to hold.
- Three-month minimum, then month to month with 30 days' notice
- Up to 22 Care Continuity Partner hours per service month
- Weekend caregiver handoff, one a week, 30 minutes
- No in-person attendance, no travel, no clinical services, no monitoring
Some weeks the plan gets rebuilt fast: an ED day, a discharge, a caregiver who quits. The Surge Support Pack is a time-boxed buffer for coordination outside standard business hours: $699 for up to four Surge Hours, then $175 an hour, in 15-minute increments. The Primary Contact activates it, and unused hours roll forward up to one calendar month.
What changes
The day stops being yours to run.
The Thursday aide reads the Ledger the Tuesday aide wrote in, so nobody calls to ask about the evening routine. The pulmonologist's office rings the Averyn Concierge Line, not your father's landline. The medication change reaches you in a note that evening.
None of it is clinical and none of it is monitoring. What changes is that the administrative work is being carried by someone who is not you, and the plan survives a week you cannot give it.
Three questions
The ones families ask first.
Is Anchor a 24/7 service?
No. Anchor runs during business hours, plus the weekly weekend handoff. Heavier weeks use a Surge Support Pack. Averyn is not an emergency service. If there is an urgent medical concern, call 911.
Does Anchor include in-person visits?
No. Anchor is remote-first. Check-ins and Appointment Support happen by phone or video. No travel, no on-site work.
Can we step down to Dedicated later?
Yes. After the three-month minimum, Anchor runs month to month with 30 days' notice.
Anchor starts with a conversation, not a signup.
Fifteen minutes to describe the week you are having. We will say plainly whether Anchor or Dedicated fits.