A calm, clear process; built around follow-through
We start with a no-obligation conversation to see if the service is right; then we onboard completely so execution can start without friction. After that, your navigator keeps tasks moving and keeps your family aligned.
Averyn Care supports the administrative side of care; medical decisions remain with your providers.
Three steps
You complete a short form; then we schedule a conversation to understand your situation, priorities, and whether Averyn is a fit. No obligation; just clarity.
We set the account up the right way; agreements, authorizations, access, care team mapping, and an initial plan of record. This is the part that makes the service work.
Your navigator runs the administrative follow-through; tracking, documentation, and updates so requests don't disappear into the system.
What onboarding actually looks like
Tier 2 and Tier 3 look very similar in the first week; the foundation work is the same. The difference shows up after onboarding; cadence, capacity, and how often we can proactively stay on top of moving parts.
- We confirm what you are carrying right now; and what "better" would look like.
- We explain scope and boundaries in plain language.
- If it's a fit, we confirm tier recommendation and onboarding timing.
- We send the services agreement and authorization forms to the Primary Contact, the Supported Person, and anyone else added to the account.
- We establish Averyn as an authorized representative for administrative follow-through; so offices and vendors can speak with us.
- Where needed, we help with provider-specific releases and portal proxy access.
- We build the provider and contact map; so requests go to the right place.
- We collect key documents for your family binder; insurance cards, existing POA/HIPAA releases, recent visit summaries when relevant.
- We capture goals and constraints; then turn them into the first set of priorities.
- If you have meal prep, transportation, home cleaning, or other vendors in the mix, we collect that information too.
- We introduce the navigator to the Supported Person; solo or with the Primary Contact, depending on what's appropriate.
- We help identify and invite additional caregivers or helpers; then define a calm way for questions and requests to flow.
- We set up the Averyn app for shared visibility; requests and documents in one place.
- We send the first structured summary; what's moving, what's blocked, what's next.
- When helpful, we plan a short family alignment call to reset roles and next steps.
- A consolidated care team map; key providers, contacts, and the right way to reach each office.
- Portals and releases in place (or in motion) so your navigator can execute administrative follow-through.
- A prioritized list of open work items; what's moving, what's blocked, and what's next.
- A shared update rhythm; your first written family summary and a clear cadence going forward.
That's common, especially when the Supported Person is capable and simply tired of the hassle. In that case, we confirm new work items with them directly; we also ask them to decide who should receive updates and to help gather portals, providers, and documents early.
Updates for a Supported Person go to everyone added to the account; the same facts and next steps so people stay aligned. Before we start new actions, we confirm with the Primary Contact; that keeps one plan of record even when there are multiple helpers.
Open a sample weekly family summary and a hospitalization briefing timeline. Names are fictional; structure is the point.
Beyond week one; what we do on an ongoing basis
After onboarding, your navigator keeps the work moving and keeps you out of the weeds. The exact cadence depends on your tier; the core loop is the same.
- Track open items and keep pressure on referrals, authorizations, records requests, and scheduling until there is a clear next step.
- Monitor administrative threads and inbound messages relevant to coordination; then route decisions back to you when needed.
- Prepare for visits with pre-visit questions and "what we need from this appointment."
- Turn after-visit instructions into tasks; then execute the non-clinical follow-up and confirm completion.
- Coordinate vendors that support day-to-day life; meal delivery, transportation services, home support, and equipment vendors.
- Help organize transportation coordination when needed; and keep appointments tied to the plan.
- With authorization, help place orders or coordinate supplies through the appropriate channels; costs are handled separately from the Averyn subscription.
- Send structured summaries to everyone on the account; a clear current state, what's moving, what's blocked, and what's next.
How Tier 2 and Tier 3 differ after onboarding
Both levels include the same onboarding foundation. The difference is reserved capacity and how high-touch the ongoing cadence can be.
- Active follow-through on ongoing tasks and open loops.
- Regular written summaries to keep the family aligned.
- Pull you in when a decision is needed; otherwise, keep pushing the work.
- Reserved capacity for higher-touch follow-through and more frequent coordination.
- More proactive monitoring of moving parts; and tighter response cadence.
- Better fit when situations are complex, changing, or require frequent check-ins and coordination.
Clear boundaries, in plain language
Averyn Care is non-clinical. We do not diagnose, give medical advice, interpret test results, or decide whether something is an emergency. We support the administrative side of care logistics so your time and attention are used where they matter most.
If you believe the Supported Person may be experiencing an emergency, call 911 or contact licensed medical professionals immediately.
Start with a short conversation
You don't need everything organized before you reach out. We start by understanding what you're managing; then we'll outline the next steps to get onboarding done right.