You carry the responsibility from far away. We carry the follow-through.
You're the one making calls on your lunch break, checking portals at midnight, and fielding texts from siblings who have questions but not the full picture. The work is real. The distance makes every part of it harder.
Averyn is built for families coordinating care remotely. Your navigator handles the administrative follow-through — appointments, referrals, portals, paperwork — and keeps everyone in your household aligned with clear written updates. You stay in control of decisions. We do the chasing.
Every household starts with the Record Vault; availability fills quickly each month.
Managing care locally? See For families →
What makes distance so hard
It's not just that you can't be there. It's that the system wasn't built for someone managing from far away. Offices close at 5 p.m. in a different time zone. Portals require passwords you've never seen. Your parent says "it's fine" and you have no way to verify what actually happened.
A medication changed, a referral was made, a follow-up was missed — and nobody told you until the next phone call. You're always reconstructing the picture instead of staying current.
Provider offices, insurance lines, and discharge planners operate during the same hours you're in meetings. The calls that need to happen at 10 a.m. on a Tuesday require you to step out of your actual job.
Three siblings in three time zones, all getting different fragments of what's happening. Group texts become arguments. Updates require you to repeat the same story multiple times.
When you can't see the situation in person, you can't tell if the follow-up happened, if the appointment was kept, or if the instructions were understood. You carry anxiety about what you might be missing — because you've been right to worry before.
What we help with
Averyn Care is a non-clinical service. We focus on the administrative coordination work that lands on the family — especially the parts that are hardest to do from a distance.
- Following up on appointments, referrals, and authorizations — including the calls you can't make during business hours.
- Managing healthcare portals and paperwork on your behalf, with authorization.
- Tracking open items and next steps so nothing quietly stalls between visits.
- Coordinating with local providers and services at your direction.
- Keeping every authorized household member aligned with clear, written updates.
Coordination goes beyond doctor visits. Learn more →
Your navigator handles the follow-through and reports back with clear written updates visible to your whole household. You stay informed without being the one doing the chasing. Your siblings see the same facts you do — without the telephone chain.
How it works when you're not local
The biggest practical barrier for remote families isn't willingness — it's access. You can't manage what you can't see, and you can't coordinate what you're not authorized to touch. Here's how Averyn solves that.
Most families start by sharing a parent's portal password. That's fragile, untracked, and gives you no standing if you ever need to call the office yourself.
Averyn establishes formal proxy access at each provider — for both you (the family member) and for Averyn as your authorized administrative representative. This puts you on proper footing to have a real conversation with each provider later. It's not the same as POA, but it's the administrative access that lets coordination actually happen.
Your navigator gathers records from every provider, organizes them into a portable bundle, and delivers a plain-English summary. This becomes the baseline — the single source your whole household and any future provider can work from.
Every household starts with the Record Vault ($999). See full details →
We need to understand what you — the person coordinating from a distance — want us to watch. Not a vague "keep an eye on things," but specific priorities: upcoming specialist follow-ups, medication refill coordination, referral chains, home-service logistics. These become the Focus Areas your navigator tracks and reports against.
Your navigator builds a working relationship with the Supported Person — not to replace you, but to make sure their day-to-day questions are being answered and nothing is quietly stalling because nobody asked. The cadence depends on the plan: light check-ins for stable situations, structured weekly follow-through for active coordination, daily contact for complex care at home.
- Release forms signed by the Supported Person (your parent) — so we can contact providers and request records on their behalf.
- Insurance cards for our reference — so we can schedule appointments and coordinate logistics accurately.
- Your priorities — what do you want us to watch? This shapes the Focus Areas and reporting cadence.
One place for the truth — visible to everyone
The Averyn app gives your entire household a shared view of what's happening, what's been requested, and what's next. No more relaying information through a phone chain. No more "I thought you were handling that."
- Weekly written updates with what moved, what's stuck, and what's next
- Every open item tracked with status and deadlines
- Request new tasks through the app without a phone call
- Records, documents, and summaries organized in one place
- Everyone you authorize sees the same updates you do
- No more "what did the doctor say?" calls — it's in the app
- Siblings can see progress without you having to explain it again
- Local helpers stay aligned on next steps without separate coordination
Scenarios we're built for
You're managing your parent's care from across the country. Appointments, referrals, and paperwork need follow-up, but you can't attend in person or make calls during business hours. Your navigator handles the administrative execution, keeps you informed, and keeps things moving.
Your brother is local but overwhelmed. Your sister wants updates but has a demanding schedule. You're the default coordinator. Averyn gives everyone the same written update — no relay chain, no group-text arguments — so each person sees what moved and what's next.
When things happen fast, distance means delay. With Averyn, your navigator can help coordinate administrative follow-through during a hospital stay and keep your household updated with written summaries — so you're not piecing together the story from fragmented texts days after the fact.
You have someone on the ground — a local sibling, a neighbor, an aide — but they can't handle the portals, the paperwork, and the referral chain. Averyn handles the administrative layer so your local helper can focus on being present.
No local siblings. No family network on the ground. You need someone who will actually make the calls, track the referrals, and follow up — persistently — without you asking every time. That's what the navigator does.
Your parent is being discharged from rehab. There are 15 follow-ups, new medications, and referrals — and you've never set foot in the building. Your navigator tracks every next step, confirms appointments, and gives you a clear written summary so you can coordinate from where you are.
Want to see what this looks like end-to-end? View examples →
How this fits alongside other support
If you already have help — home health, a local aide, an insurance care manager — Averyn focuses on the administrative follow-through and coordination that still lands on the family. We don't duplicate what clinical providers do. We handle what nobody else handles.
Scheduling, paperwork, referral follow-up, and keeping you updated about what happened — that's our lane. They focus on the patient. We focus on the logistics.
Insurance care managers work within plan rules. Averyn works at your direction — across providers, portals, and systems — and follows through until items are resolved.
Which support level works for remote families
The right plan depends on how much coordination your parent's situation requires — not on how far away you live. Distance affects your ability to do the work, not the volume of work that needs to happen.
Things are manageable, but you need someone tracking the basics — appointments, referral follow-up, and periodic updates. You're not in crisis; you want structure so small things don't quietly drift.
Essentials: $59/mo | Expanded: $249/mo
Multiple providers, a hospitalization, caregiver changes, or a transition. You need reserved capacity and frequent coordination — not just tracking, but active administrative execution every week or every day.
Dedicated: $799/mo | Anchor: $2,999/mo
It doesn't have to stay this hard
Right now, you're the system. Every follow-up, every update, every decision flows through you — and you're doing it from a distance, around a full-time job, often without anyone who has the complete picture.
Averyn doesn't fix the distance. But it removes the reason distance makes everything harder: the information gap, the follow-through gap, and the coordination gap. When the system has a home, you can go back to being a son or daughter — not a remote operations manager.
Tell us what you're managing
Imagine next week: the referral is followed up, the portal message is answered, and a clear update lands in every family member's inbox — without you making a single call from your car.
Start with a short form. We'll follow up to understand your situation and outline a simple plan.
Averyn Care is non-clinical. If you believe there is an emergency, call 911 or your local emergency number.