Phoenix, AZ Care Coordination Resources
Local starting points for coordinating care logistics in Phoenix, Arizona: major health systems, caregiver support groups, aging resources, meals, in-home help, home health, therapy, human services, and hospice contacts.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Metro Phoenix’s care landscape is spread across several large systems—Banner Health (including Banner – University Medical Center Phoenix), Dignity Health (St. Joseph’s), Mayo Clinic’s north‑Phoenix campus, and safety‑net services through Valleywise Health. The practical friction for families is the metro’s geography: appointments may bounce between Phoenix, Scottsdale, Mesa, and the West Valley, and “same day” tasks can mean multiple campuses plus long drives on I‑10/Loop 101/Loop 202. Records can also live in different patient portals depending on where a visit happened, so it helps to track which system holds which notes, imaging, and lab results. On the aging‑support side, Area Agency on Aging Region One is a common first call for referrals and benefits navigation in Maricopa County, and local nonprofits like Duet and Benevilla host caregiver groups and education. If you’re coordinating from out of state, plan early for transportation, authorization forms, and a shared follow‑up list so family members can stay aligned without duplicating calls.
Where to start (especially if you’re remote)
- Get **proxy access** to the patient portal(s) (or obtain written permission for you to speak with staff). Keep a copy of the signed release-of-information form.
- Build a one-page **care summary**: current meds (with doses), allergies, primary care + key specialists, preferred pharmacy, and the best contact numbers for family.
- Create an “**open loops**” tracker (referrals pending, imaging to schedule, labs to obtain, prior auths, benefit forms, transportation needs). Update it after every call.
- After any ED visit or hospitalization, ask for the **discharge summary**, updated medication list, and follow‑up plan. Confirm which follow‑ups must happen within 7–14 days.
- For questions about where to call inside a hospital, start with the **main operator** and ask to be transferred—avoid relying on unit/nurse‑station numbers unless the hospital publishes them for families.
- Set up a shared folder for key PDFs (advance directive, insurance cards, medication list, discharge paperwork) so siblings can stay informed without repeating outreach.
- Before appointments, confirm **check‑in time + parking/transport** details by campus. If a local helper is driving, share the map link and timing plan.
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Phoenix
Phone trees and campus details change—use the official directories linked below.
Address: 1111 E McDowell Rd, Phoenix, AZ 85006
Main: 602-839-2000
- Main operator / hospital line: 602-839-2000
- Medical records requests (Banner Health):
Address: 350 W Thomas Rd, Phoenix, AZ 85013
Main: 602-406-3000
- Main hospital line: 602-406-3000
Address: 5777 E. Mayo Blvd., Phoenix, AZ 85054
Main: 480-342-2000
- Main hospital line: 480-342-2000
- General numbers (Mayo Clinic Arizona): 480-515-6296
- Office of Patient Experience: 844-544-0036
Address: 2601 E. Roosevelt St., Phoenix, AZ 85008
Main: 602-344-5011
- Main hospital switchboard: 602-344-5011
- General inquiries (Valleywise): 833-855-9973
Caregiver support groups (in and around Phoenix)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: 1st and 3rd Tuesday of each month, 12:00pm–2:00pm
Location: Duet Office, 10000 N Central Ave, Suite 900, Phoenix, AZ 85020
Schedule and location are listed publicly; check the event page for updates and any registration instructions.
Schedule: Tuesdays, 9:30am–11:00am
Location: Benevilla, 16752 N Greasewood St., Surprise, AZ 85378
Schedule is posted by Benevilla; confirm any holiday changes before you go.
Schedule: Mondays and Wednesdays, 10:00am–11:30am (in-person)
Location: Dementia Care and Education Campus, 4411 E. Broadway Rd., Phoenix, AZ 85040
Memory Cafés are designed for people living with memory loss and their care partners; check the page for current session details and RSVP guidance.
Meals & nutrition support
We’ll add meal options here as we expand coverage.
In-home help (private pay)
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Right at Home — North Phoenix
— 602-350-7768
— website
Local office page includes contact details; ask about service area coverage and minimum-hour requirements.
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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Amedisys Home Health Care — Phoenix
— 602-494-0229
— website
Skilled home health services (confirm referral requirements and coverage area).
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Rehab Without Walls — Phoenix
— 800-622-4088
— website
Provides home and community-based rehabilitation; confirm referral and service-area requirements.
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Arizona DES — Division of Developmental Disabilities (DDD)
— 844-770-9500
— website
Statewide contact center; use the website to find program information and local office pathways.
Hospice & palliative support
Address: 1510 E Flower St., Phoenix, AZ 85014
Phone: 602-530-6900
Hospice provider serving the Phoenix metro; use the contact page for intake and referral pathways.
Address: 1510 E Flower St., Phoenix, AZ 85014
Phone: 602-212-3000
Supportive/palliative care team; confirm referral and service area details on the contact page.
Arizona statewide programs & hotlines
Looking for more? Visit the full state resource page: Arizona.
Help numbers
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Arizona Adult Protective Services (APS): (Adult Protective Services)
877-767-2385
— website
Use this number to report concerns about abuse, neglect, or exploitation of vulnerable adults in Arizona. If there is immediate danger, call 911.
Notable programs
Phone: 855-432-7587
Online portal used in Arizona to apply for/manage benefits like AHCCCS (Medicaid) and SNAP. If you’re helping a parent remotely, confirm identity-verification steps and document upload requirements.
Phone: 888-621-6880
ALTCS is Arizona’s Medicaid long-term care program (home/community services and nursing facility coverage, if eligible). The ALTCS page links to local office contacts; call for your county’s intake process.
See the full state page: Arizona
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
Arizona plans
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Medicare Plan Finder (official comparison tool)
— contact
Neutral starting point to compare plans. For enrolled members, use the number on the member ID card when possible.
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Arizona SHIP / Medicare Assistance (State Health Insurance Assistance Program)
— 800-432-4040
— contact
Free, impartial Medicare counseling and assistance (SHIP). Use the number on the member ID card when possible for plan-specific questions.
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Arizona Blue — Medicare Advantage Member Services
— 800-446-8331; 480-937-0409
— contact
Use the number on the member ID card when possible for plan-specific claims and benefits questions.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-11
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.