Arizona Care Coordination Resources

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

• Arizona Adult Protective Services (APS)
  Adult Protective Services
  877-767-2385
  Website
  Use this number to report concerns about abuse, neglect, or exploitation of vulnerable adults in Arizona. If there is immediate danger, call 911.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

No links configured yet.

Notable programs

• Health-e-Arizona PLUS (HEAplus) — apply/manage benefits
  Benefits application portal
  855-432-7587
  Website
  Online portal used in Arizona to apply for/manage benefits like AHCCCS (Medicaid) and SNAP. If you’re helping a parent remotely, confirm identity-verification steps and document upload requirements.
• Arizona Long Term Care System (ALTCS) — application & office contacts
  Medicaid long-term care
  888-621-6880
  Website
  ALTCS is Arizona’s Medicaid long-term care program (home/community services and nursing facility coverage, if eligible). The ALTCS page links to local office contacts; call for your county’s intake process.

Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

• Medicare Plan Finder (official comparison tool)
  Contact page
  Neutral starting point to compare plans. For enrolled members, use the number on the member ID card when possible.
• Arizona SHIP / Medicare Assistance (State Health Insurance Assistance Program)
  800-432-4040
  Contact page
  Free, impartial Medicare counseling and assistance (SHIP). Use the number on the member ID card when possible for plan-specific questions.
• Arizona Blue — Medicare Advantage Member Services
  800-446-8331; 480-937-0409
  Contact page
  Use the number on the member ID card when possible for plan-specific claims and benefits questions.