Philadelphia, PA Care Coordination Resources
A locally specific starting point for coordinating a parent or partner’s care in Philadelphia — major health systems, caregiver support groups, aging resources, meals and in-home help.
Non-clinical administrative coordination. Not an emergency service.
Starting point: This page is a curated set of common resources—not a complete directory, ranking, or partner list. Please confirm details with each organization. Suggest an update.
Local snapshot
Philadelphia’s care landscape spans multiple major systems within a few miles — Penn Medicine’s University City campus, Jefferson’s Center City hospitals, and Temple Health in North Philadelphia — each with multiple buildings and clinic sites that can look similar in a portal message or discharge packet. Add river crossings, Center City traffic/parking, and appointments that bounce between Center City, University City, and nearby Main Line suburbs, and logistics can become the hardest part for families coordinating from out of state.
For aging support, Philadelphia Corporation for Aging (PCA) functions as the city’s Area Agency on Aging and can point families to in‑home supports, benefits counseling, and meal programs. If your parent has care spread across systems, start by collecting portal proxy access and one shared “open loops” list so siblings and local helpers know what’s pending (tests, refills, follow‑ups) and which campus each appointment is at.
Where to start (especially if you’re remote)
- Create one shared “open loops” list (tests to schedule, forms to sign, referrals pending, refills, follow‑ups due) and share it with siblings/local helpers.
- Ask for portal proxy access early (or equivalent “invite access”) so an out‑of‑state family member can message the care team and see visit summaries when available.
- Keep a one‑page snapshot: current meds + allergies, pharmacy, primary care, key specialists, and a running problem list. Update it after each visit.
- For any hospitalization, request the discharge summary, updated medication list, and follow‑up instructions before leaving. Ask who handled discharge planning (case manager/social worker) and keep their name.
- When you need unit or nurse‑station contact details, call the hospital’s main operator and ask to be transferred (numbers change frequently).
- Confirm where each appointment is happening (campus + building). In Philadelphia, systems may have multiple locations with similar names across Center City and University City.
- Store admin essentials in one place: insurance member IDs, Medicare number, advance directive status, and who is authorized to receive information (release-of-information/proxy paperwork).
Let an Averyn Care Navigator take on the “stuck in the middle” tasks:
- Scheduling and rescheduling across multiple providers
- Referral follow-up, pre-auth paperwork, and portal threads
- Clear written updates that keep family aligned
Non-clinical administrative coordination (not medical advice, triage, or emergency monitoring).
Major health systems near Philadelphia
Phone trees and campus details change—use the official directories linked below.
Address: 3400 Spruce Street, Philadelphia, PA 19104
Main: 215-662-4000
- Main operator / hospital line (start here): 215-662-4000
- Medical records (HUP) — release of information: 215-662-7826
Address: 800 Spruce Street, Philadelphia, PA 19107
Main: 215-829-3000
- Main hospital line (operator): 215-829-3000
- Patient & Guest Services: 215-829-8777
- Medical records (Pennsylvania Hospital) — release of information: 215-829-3686
Address: 3401 N Broad Street, Philadelphia, PA 19140
Main: 215-707-2000
- Main hospital line (operator): 215-707-2000
- Patient information: 215-707-4143
- Guest Relations / Patient Advocacy: 215-707-5210
- Medical records: 215-707-2401
- Parking services: 215-707-2831
Address: 111 South 11th Street, Philadelphia, PA 19107
Main: 215-955-6000
- Main hospital line (operator): 215-955-6000
- Physician appointments: 1-800-533-3669
- Patient Services Department: 1-800-964-1819
Caregiver support groups (in and around Philadelphia)
Meeting times can change—confirm on the organization’s site before you go.
Schedule: In-person meetings are posted as events on the Temple Health page (example dates listed there include February 11, 2026 and April 8, 2026, 1:00–2:30 PM).
Address: 7604 Central Avenue, Philadelphia, PA 19111
Hosted at Cheltenham Friends Meetinghouse (verify dates before traveling).
Schedule: First Tuesday of every month at 6:00 PM (in-person at Wesley Enhanced Living at Stapeley).
Address: 6300 Greene Street, Philadelphia, PA 19144
Phone: 215-871-8180
Confirm holiday/month exceptions with the host before attending.
Schedule: Virtual support groups (see Penn Memory Center page for current meeting links and formats).
Useful for long-distance adult children who can’t attend in-person meetings.
Local aging supports & caregiver resources
Address: 642 N Broad Street, Philadelphia, PA 19130
Phone: 215-765-9040
Starting point for Philadelphia-area aging services, caregiver support, and referrals.
Address: 1650 Arch Street, Suite 1820, Philadelphia, PA 19103
Phone: 215-988-1242
Can be a helpful resource for benefits, housing, and consumer issues affecting older adults.
Phone: 215-844-1829
Assists residents and families with concerns in long-term care settings; verify the correct local contact when calling.
Meals & nutrition support
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Home-Delivered Meals — Philadelphia Corporation for Aging (PCA)
— 215-765-9040
— details
Call PCA to discuss eligibility and how to start services.
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MANNA (medically tailored meals) — Philadelphia
— 215-496-2662
— details
Focuses on medically tailored meals for people managing serious illness; check eligibility and referral requirements.
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Share Food Program — Philadelphia
— 215-223-2220
— details
Food access programs may include senior-focused options; contact Share to find the right program.
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Meals on Wheels Delaware County (Delco) — serving the Philadelphia metro
— 610-566-8833
— details
Address: Media, PA 19063Serves Delaware County (suburban Philadelphia); call to confirm service area and eligibility.
In-home help (private pay)
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Home Instead — Philadelphia, PA
— 215-688-6827
— website
Ask about minimum hours, weekend coverage, and how schedules are coordinated with family members.
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Visiting Angels — Greater Philadelphia
— 215-725-4000
— website
Use the local office to confirm which neighborhoods/counties they serve.
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Right at Home — Philadelphia
— 267-238-4650
— website
Ask how care plans and weekly schedules are communicated to out-of-state family contacts.
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Comfort Keepers — Philadelphia
— 215-690-9275
— website
Confirm caregiver matching, backup coverage, and who to call after-hours.
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Griswold Home Care — Philadelphia area
— 215-482-7880
— website
If you’re coordinating remotely, ask for a single point of contact for schedule changes and documentation.
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Always Best Care — Langhorne (serving Bucks County / NE Philly region)
— 215-645-2241
— website
Address: Langhorne, PA 19047Confirm whether your parent’s ZIP code falls within the office’s service area.
Home health, therapy & human services
A few common starting points. Confirm service area and insurance details directly.
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Penn Medicine At Home Care (home health & hospice)
— 866-888-8598
— website
Ask what services are available in your parent’s ZIP code and how referrals are handled from hospital discharge planners.
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Jefferson at Home by BAYADA (Philadelphia)
— 215-413-0600
— website
Confirm which skilled services are provided (nursing, PT/OT, speech) and expected visit cadence.
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Main Line Health HomeCare & Hospice
— 1-888-533-3999
— website
Use the main number to be routed to the appropriate local intake team.
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Penn Rehab — University City (outpatient PT/OT)
— 215-662-2737
— website
Confirm whether your parent needs a referral and whether the visit is clinic-based or home-based.
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Penn Rehab — Rittenhouse (outpatient PT/OT)
— 215-893-9050
— website
Ask about appointment availability and whether evening/weekend slots exist.
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Jefferson Rehabilitation — contact / outpatient office (Center City)
— 215-955-8388
— website
Verify the specific rehab location when scheduling (Jefferson has multiple sites).
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Physical Medicine & Rehabilitation — Temple Health
— 800-TEMPLE-MED
— website
Use the main scheduling line and confirm the exact clinic location and building zone.
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Liberty Resources, Inc. (Center for Independent Living) — Philadelphia
— 215-634-2000
— website
Can help connect adults with disabilities to community supports and advocacy resources.
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SEPTA ACCESS (paratransit) — Philadelphia region
— 215-580-7145
— website
For riders who qualify for paratransit. Confirm eligibility, scheduling rules, and service area.
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Philadelphia County Assistance Office (CAO) Headquarters — PA Department of Human Services
— 215-560-7226
— website
For questions about state benefits and case status; use the official site for the most current office listings.
Hospice & palliative support
Phone: 800-789-7366
Call to confirm hospice availability in your parent’s ZIP code and the referral process.
Phone: 1-888-533-3999
Use the main number to reach hospice intake and ask about service area and start timeframes.
Address: 150 Monument Road, Suite 200, Bala Cynwyd, PA 19004
Phone: 800-789-7366
Palliative care can be appropriate alongside active treatment; confirm referral requirements.
Pennsylvania statewide programs & hotlines
Looking for more? Visit the full state resource page: Pennsylvania.
Help numbers
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Pennsylvania Adult Protective Services (APS) — Report Abuse, Neglect, or Exploitation: (Adult Protective Services (APS))
1-800-490-8505
— website
If you are reporting a concern, use this official entry point. In an emergency, call local emergency services.
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PA Link — Aging & Disability Resources (statewide information and referrals): (Aging / disability resources)
800-753-8827
— website
A statewide starting point that routes callers to local Area Agencies on Aging and disability resources.
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PA MEDI (APPRISE) — Medicare counseling (Pennsylvania SHIP): (Medicare counseling (SHIP))
1-800-783-7067
— website
Free, unbiased Medicare counseling and assistance. Use the number on the member ID card when possible for plan-specific questions.
Official directories
- PA Link to Aging and Disability Resources
- Find your state Medicaid agency (Medicaid.gov)
- Find a Health Center (FQHCs) (HRSA)
- SHIP counseling (Medicare assistance)
Notable programs
Phone: 1-844-824-3655
Starting point for Pennsylvania’s Community HealthChoices program and long-term services & supports questions.
Phone: 1-877-550-4227
Can help with CHC enrollment questions and next steps. Use the official CHC contact page for the most current numbers.
Neutral starting point for comparing Medicare Advantage and Part D plans for 2026.
See the full state page: Pennsylvania
National programs & directories
Helpful starting points for benefits and caregiver support that apply nationwide.
Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
Phone: 800-633-4227
Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
Phone: 800-677-1116
Local referrals for food, housing, transportation, caregiving help, and more.
Phone: 211
24/7 crisis support. Dial 988.
Phone: 988
Benefits, replacement cards, and general SSA services.
Phone: 800-772-1213
Main VA information line.
Phone: 800-698-2411
Support and information for dementia caregivers.
Phone: 800-272-3900
SNAP is administered by states. Use the directory to find your state agency contact info.
Official directory for state Medicaid agencies.
Federal agency overseeing Medicare, Medicaid, and related programs.
Help finding food resources; also offers Spanish line 877-842-6273.
Phone: 866-348-6479
See the full national page: National resources
Medicare Advantage plan contacts (benefits & claims)
For plan-specific questions, the number on the member ID card is usually best. These are general member-services lines and contact pages.
If you’re not sure which Medicare Advantage or Part D plans are available locally, Medicare’s official Plan Finder is the most reliable starting point: Medicare Plan Finder.
Pennsylvania plans
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UnitedHealthcare — Member contact starting point
— contact
Use the number on the member ID card when possible; the contact page lists paths for different plan types.
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Humana — Contact Us (Medicare)
— 866-427-7478
— contact
Use the number on the member ID card when possible. Humana’s contact page also lists options if you do not have the card.
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Aetna Medicare — Contact Member Services
— 1-844-979-3435
— contact
Use the number on the member ID card when possible for plan-specific questions.
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Highmark — Contact Us
— 866-459-4418
— contact
Use the number on the member ID card when possible.
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Independence Blue Cross (IBX) — Contact Us
— 1-800-ASK-BLUE (1-800-275-2583)
— contact
Use the number on the member ID card when possible.
National starting points
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Medicare (official program)
— 800-633-4227
— contact
Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
— 877-596-3258
— contact
General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
— 800-457-4708
— contact
Customer Care; hours vary.
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Aetna Medicare
— 844-979-3435
— contact
Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
— 800-997-1654
— contact
Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
— contact
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
— contact
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
— contact
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
How Averyn fits in
What we do
- Scheduling, rescheduling, and logistics confirmation
- Referral follow-up and “what’s the status?” persistence
- Portal monitoring for administrative threads and document retrieval
- Benefits questions support (where to look, what to ask, what to document)
- Written updates that keep siblings aligned
What we don’t do
- Medical advice, diagnosis, or triage
- Emergency response or 24/7 monitoring
- Clinical interpretation of labs or symptoms
This page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.
Last reviewed: 2026-01-11
Talk to an Averyn Care Navigator
If you’re coordinating care from across town or across the country, we can help you move the admin work forward—scheduling, referrals, portal threads, paperwork, and family updates.