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State resources: Pennsylvania

Care coordination & caregiver resources in Pennsylvania

Statewide hotlines and directories to help you support an older adult in Pennsylvania — plus links to metro pages with local hospital and caregiver resources.

Looking for a city? Browse the Service Areas directory or jump to a metro page below.

Statewide help numbers

For suspected abuse/neglect, urgent questions, or finding services.

  • Pennsylvania Adult Protective Services (APS) — Report Abuse, Neglect, or Exploitation
    Adult Protective Services (APS)
    1-800-490-8505
    If you are reporting a concern, use this official entry point. In an emergency, call local emergency services.
  • PA Link — Aging & Disability Resources (statewide information and referrals)
    Aging / disability resources
    800-753-8827
    A statewide starting point that routes callers to local Area Agencies on Aging and disability resources.
  • PA MEDI (APPRISE) — Medicare counseling (Pennsylvania SHIP)
    Medicare counseling (SHIP)
    1-800-783-7067
    Free, unbiased Medicare counseling and assistance. Use the number on the member ID card when possible for plan-specific questions.

State programs & directories

Official directories to find local services (AAAs, Medicaid, long-term care supports).

Notable programs

  • Community HealthChoices (CHC) Helpline — Pennsylvania DHS (Office of Long-Term Living)
    Medicaid / waiver starting point
    1-844-824-3655
    Starting point for Pennsylvania’s Community HealthChoices program and long-term services & supports questions.
  • PA Independent Enrollment Broker (IEB) — Community HealthChoices (CHC) enrollment support
    Medicaid / waiver enrollment help
    1-877-550-4227
    Can help with CHC enrollment questions and next steps. Use the official CHC contact page for the most current numbers.
  • Medicare Plan Finder (official comparison tool)
    Medicare plan comparison
    Neutral starting point for comparing Medicare Advantage and Part D plans for 2026.

Medicare Advantage plan contacts

For plan-specific questions, the number on the member ID card is usually best.

  • UnitedHealthcare — Member contact starting point
    Use the number on the member ID card when possible; the contact page lists paths for different plan types.
  • Humana — Contact Us (Medicare)
    866-427-7478
    Use the number on the member ID card when possible. Humana’s contact page also lists options if you do not have the card.
  • Aetna Medicare — Contact Member Services
    1-844-979-3435
    Use the number on the member ID card when possible for plan-specific questions.
  • Highmark — Contact Us
    866-459-4418
    Use the number on the member ID card when possible.
  • Independence Blue Cross (IBX) — Contact Us
    1-800-ASK-BLUE (1-800-275-2583)
    Use the number on the member ID card when possible.

Metro pages in Pennsylvania

These metro pages include local hospitals, caregiver groups, meal services, and more.

Philadelphia, PA

Care coordination resources for Philadelphia, PA — health systems, caregiver support, meals, in-home help, and hospice.

Notes

This state resource page is a non-exhaustive starting point for families coordinating care. Listings are informational and not endorsements. Contact details and availability can change—verify directly with each organization. Averyn Care provides non-clinical administrative coordination and is not an emergency service.

Last reviewed: 2026-01-11