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Essentials
Light-touch · by recommendation
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Expanded
Dedicated navigator · weekly updates
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Dedicated
High-touch · weekly calls + priority response
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+ Anchor
Daily home-plan management · $2,999/mo
Stop managing the admin. Start getting it done.
Other support roles advise you on what the system offers. Averyn executes on what your family needs — calls, portals, paperwork, follow-ups, vendor coordination — so you can focus on being present instead of being on hold.
Capacity is limited; availability fills quickly each month.
How it works
A clear path from overwhelmed to organized.
Averyn Record Vault
A fixed-scope, navigator-led engagement that produces a portable, shareable record bundle your family keeps — whether or not you continue with ongoing support.
Record Vault base- Care team directory and authorization & access snapshot
- Authorization packet and records request tracker
- Baseline records repository, organized by provider
- Plain-English snapshot summary
- Upcoming commitments list
- One Family Alignment Call included
- One Vault Refresh for late-arriving records
$199 deposit reserves your start date (applies to total). 10 business day delivery target with a guarantee.
Required when: 5+ active providers, 3+ portal ecosystems, recent/upcoming transition, or 2+ payer contexts.
For a second person in the same household. Covers incremental portals, authorizations, record sources, and summary work.
Deposit applies to the $999 Vault fee. We confirm kickoff details after checkout. Prefer to talk first? Book a 15-min intro call.
Averyn Navigation Plans
After your Record Vault is complete, choose the level of administrative execution that matches your situation. Your navigator works on your priorities — not a system's — and every plan keeps your Vault current.
What drives Navigation Plan level
- More providers and more portals = more coordination and loose ends
- More family members involved = more alignment and communication work
- Transitions (hospital, rehab, new diagnosis) = more time-sensitive tasks
- In-home helpers or rotating caregivers = handoffs, exceptions, and daily management needs
Plan level increases when the household has more loose ends and more people to keep aligned.
Maintenance mode — keep things current.
- Full Averyn.app access — dashboard, calendar, messaging, Record Vault, and more
- Vault maintained and accessible
- Care team directory kept current
- Scheduled check-ins and written updates
- Light human support with escalation
Best fit: Light or stable needs — often added alongside Expanded or Dedicated for a second supported person in the household.
Essentials is typically offered by recommendation after we understand your situation; it's also commonly used as an add-on for an additional Supported Person.
Keeps small things from becoming big problems
Records stay current, the care directory stays accurate, and open items stay visible — even when life is stable.
Multi-provider coordination and family alignment.
Everything in Essentials, plus:
- Dedicated navigator assignment
- Full navigator-led record requests and tracking
- Ongoing follow-through on loose ends
- Weekly written household updates
- Care summaries after key appointments and events
- Multi-stakeholder coordination
- Family Alignment Call — 1 quarterly at request
Best fit: Multiple providers, active referrals, and siblings or helpers who need to stay aligned.
You need someone executing on the admin — not advising you to do it yourself. Your navigator handles calls, follow-ups, and coordination so you can focus on what matters.
Referrals, follow-ups, and family updates that actually happen
Your navigator persistently tracks every open item. Your family gets one clear written update instead of fielding separate "what did the doctor say?" calls — and the app keeps everyone aligned without you relaying it.
Transitions + many moving parts — reserved capacity.
Everything in Expanded, plus:
- Priority navigator assignment and response
- Higher-touch follow-through and coordination
- Higher-touch weekly written updates
- Family Alignment Call — 1 monthly at request
- Most add-ons bundled (see grid below)
Best fit: High complexity, transitions (hospitalization, rehab, new diagnosis), or rapidly changing situations.
You carry significant responsibility — often from a distance — and need someone who is constantly executing on your priorities with reserved capacity, not waiting for you to ask.
Persistent, high-frequency coordination you couldn't sustain alone
Every open item is tracked with deadlines and follow-up cycles. Siblings and helpers see the same updates through the app — no group texts, no repeated calls, no half-informed family threads. The work doesn't just shift; it gets done more consistently than it could without a system behind it.
Savings shown vs month-to-month pricing. You don't have to pick a plan before you reach out — we recommend one after we understand your situation.
3-month minimum · 22 included navigator hours/month · then month-to-month with 30 days' notice
From executive assistant to assistant manager
Essentials, Expanded, and Dedicated act like an executive assistant for your care logistics — handling calls, portals, follow-ups, and updates on your behalf. Anchor shifts to an assistant manager role: running daily caregiver coordination, maintaining the Care Ledger, and keeping the home-based plan executable — not just handling tasks, but running the system.
Home-plan management, caregiver handoffs, and daily exceptions.
- Daily check-ins with caregivers, home health staff, or family caregivers
- Care Ledger — maintained daily so new helpers don't restart from zero
- Appointment attendance by phone/video, capturing instructions in real time
- Dedicated callback line + voicemail — shields the Supported Person from the phone/portal avalanche
- Facility & transition coordination with daily updates during business hours
- Caregiver handoff discipline — onboarding new helpers to the Ledger on day one
Anchor is for households when daily coordination is required.
- Staying at home depends on daily coordination — rotating caregivers, active transitions, or a plan that drifts without daily attention
- Caregiver turnover is frequent enough that mistakes and rework happen
- The Primary Contact is spending significant daily time just getting a reliable status update
- Active transition window: hospital → home, SNF/rehab → home, new meds, new provider network
Most families use Anchor during fragile seasons, then step down to Dedicated once things stabilize.
Non-clinical · No monitoring · No travel · Remote-first
Averyn provides administrative coordination. We do not provide medical advice, clinical triage, emergency services, or 24/7 monitoring. If you believe there is an urgent medical concern, call 911.
It's not just about hours. It's about what actually gets done — and what quietly stalls when no one is tracking it. Referrals that expire. Authorizations that lapse. Follow-ups that should have happened last week. Without a persistent system, these things don't just take your time; they don't happen at all.
Your navigator works from a purpose-built platform that tracks every open item with deadlines and follow-up cycles. That means work gets done with a consistency and cadence that's difficult to replicate with phone reminders and sticky notes — no matter how organized you are.
And there's time you're saving that you might not see coming. When your navigator sends a structured weekly update through the Averyn app, every sibling and helper sees the same information at the same time. That's the end of the "what did the doctor say?" phone chain, the half-informative family group text, and the shared calendar that nobody updates. The coordination load on the wider family drops — not just on you.
Other support — insurance case managers, CCM programs — advises you within their system's priorities. Averyn executes on yours, across every system, provider, and portal — and gives your whole family a shared view of the work.
Imagine next week: the referral is tracked, the portal message is answered, the follow-up is confirmed, and your brother already knows what happened at Tuesday's appointment — because it was in the app before he could call to ask. That's what this buys.
Caregiving admin averages 23.7 hrs/week (AARP 2020). See the breakdown →
Not sure which Averyn Navigation Plan fits?
Answer a few quick questions about your household's situation. No personal or health information needed — just the coordination picture.
This is a starting point — not a commitment. We'll confirm the right fit after understanding your full situation.
Navigation Plan comparison
A side-by-side view of what each Navigation Plan provides. All plans require a completed Record Vault and maintain the Vault going forward.
The Ledger is available in Expanded and above — what changes by plan is whether it's self-managed, co-managed, or daily managed.
| Essentials |
Expanded |
Dedicated |
Anchor |
|
|---|---|---|---|---|
| Designed for | Light or stable needs; often an add-on for a second person in the household | Multiple providers and referrals; sibling coordination; moderate complexity | High complexity; transitions; many moving parts; frequent coordination needs | Daily coordination when staying at home depends on keeping the plan coherent |
| Vault maintained | ✓ | ✓ | ✓ | ✓ |
| Navigator-led record requests & tracking | Limited | ✓ | ✓ Priority | ✓ Priority |
| Dedicated navigator assignment | — | ✓ | ✓ Priority | ✓ Priority |
| Ongoing follow-through on loose ends | Limited | ✓ | ✓ Higher touch | ✓ Daily |
| Written household updates | Limited | Weekly | Weekly (higher touch) | Daily/weekly blend |
| Multi-stakeholder coordination | Limited | ✓ | ✓ Higher touch | ✓ Caregiver network |
| Family Alignment Call | Add-on ($49) | 1 quarterly at request | 1 monthly at request | As needed |
| Daily check-ins (caregiver/home health) | — | — | — | ✓ |
| Appointment attendance by phone/video | Add-on | Limited | Included as needed | Included (scheduled in advance) |
| Dedicated callback line | Limited | ✓ | ✓ | ✓ Dedicated line + voicemail |
| Facility/transition coverage (hospital/SNF) | Add-on | Included (limited) | Included (higher limit) | Included; daily updates (business hrs) |
| Extended-hours coverage (non-emergency) | — | — | Limited | Included baseline + Surge Pack |
| Care Ledger | — | Self-managed | Co-managed | Daily managed |
Add-ons and bundled inclusions
Some add-ons are bundled into higher plans. Where a monthly limit applies, extra usage is billed at the published rate. Unused inclusions do not roll over.
| Add-on | Price | Essentials |
Expanded |
Dedicated |
Anchor |
|---|---|---|---|---|---|
Appointment prep + phone/video attendance
Clarify goals, questions, and what to bring; attend by phone/video when scheduled |
$39 | Add-on | 1/month included then $39 |
Included as needed | Included (scheduled in advance) |
Full benefits review
Clarify coverage, prior auth, and next steps |
$99 | Add-on | 1 at onboarding then $99 |
Initially + material change |
Included as needed |
Sibling / family briefing call
Reset roles, priorities, and next steps |
$49 | Add-on | 1/month included extras $49 |
Included as needed | Included as needed |
|
Family Alignment Call
Structured family call to reset priorities, roles, and next steps |
$49 | Add-on ($49/call) | 1 quarterly at request |
1 monthly at request |
As needed |
Transportation coordination
Rides, confirmations, logistics; ride costs separate |
See plans → | Not available | Available pass-through + 5% min $10/ride |
Included pass-through + 4%* |
Included pass-through costs apply |
Hospitalization assistance
Admin follow-through during inpatient stay Business hours · non-clinical · no monitoring |
$100/day | Add-on only | Up to 1 day/mo then $100/day |
Up to 2 days/mo then $100/day |
Included as part of Anchor |
* When Averyn arranges a ride through our vendor relationship (e.g. Uber), the actual ride cost is passed through plus a small processing fee to cover transaction costs incurred by Averyn (5% on Expanded; 4% on Dedicated).
Hospitalization assistance is administrative coordination only; business hours; non-clinical; we do not provide monitoring, emergency response, or 24/7 coverage.
Additional Supported Person pricing
Supporting more than one person in the same household? Each additional Supported Person is discounted based on your household's base plan. Prices shown are per month.
| Scenario | Discount | Annual | Month-to-month |
|---|---|---|---|
| Household base is Expanded or Dedicated | |||
| + Additional Dedicated | 25% off | $599/mo | $779/mo |
| + Additional Expanded | 40% off | $149/mo | $194/mo |
| + Additional Essentials | 50% off | $30/mo | $39/mo |
| Household base is Essentials only | |||
| + Additional Essentials | 25% off | $44/mo | $58/mo |
Additional Supported Person for the Record Vault: +$400 each (covers incremental portals, authorizations, record sources, and summary work).
Commitment and cancellation
Annual commitment
12-month term, billed monthly at the lower annual rate. If you cancel before the term completes, an early cancellation fee applies:
| Plan | Cancellation fee |
|---|---|
| Essentials | $89 |
| Expanded | $374 |
| Dedicated | $1,199 |
Month-to-month
No commitment required. 30% premium over the annual rate. Cancel anytime — no cancellation fee.
Family access is included
Invite caregivers, siblings, or trusted helpers into the Averyn app at no additional cost. Everyone can see requests and updates; helpers can message your Navigator, while you remain the primary point of contact.
This is where it gets simpler
You've been carrying this alone — between meetings, after hours, on weekends. It doesn't have to stay that way.
Most families start with a quick call so we can confirm fit and walk through the process. If you already know you're ready, reserve your start date with a $199 deposit — it applies to the Record Vault fee.