A steady point of contact for the administrative side of care
Your navigator helps you organize tasks, follow up persistently, and keep information aligned across the people who need it. You stay in control of decisions for your loved one.
What your navigator focuses on
- Scheduling and rescheduling non-clinical appointments.
- Following up on referrals, authorizations, and paperwork status.
- Helping with portals for documents and administrative questions.
- Organizing instructions, contacts, and key details you choose to share.
- Preparing simple task lists and visit checklists when helpful.
- Sharing structured updates with the people you authorize.
The goal is not to replace you; it is to support you with structure and follow-through so you can make decisions with fewer unknowns.
See what your navigator sends
A live, mobile-friendly preview of a weekly family summary — clear, written updates designed to keep the household aligned.
Details are generalized and names are fictional; the structure is the point.
Boundaries, in plain language
Navigators at Averyn Care are non-clinical by design. They do not diagnose, give medical advice, interpret test results, or decide whether something is urgent. Their role is to support administrative coordination; your providers handle medical decisions.
How the family stays aligned
Averyn is built for the Primary Contact; it also stays calm for everyone invited into the work.
What your loved one will see and hear
- Clear, respectful communication; focused on practical next steps.
- Short check-ins when needed; no pressure, no theatrics.
- Administrative follow-through that reduces repeated explanations.
How siblings stay informed
We keep requests, documents, and updates visible in the Averyn app, and share regular summaries so everyone stays aligned. When it helps, we can bring family members together on a brief call to reset roles and next steps.
- Helpers can message the navigator; decisions and priorities stay routed through the Primary Contact.
- We consolidate sibling concerns into one clear narrative for follow-up, then share the same response back to the group.
- We can keep family helpers in the loop even when one person is the paying subscriber.