Find caregiver resources by state and metro
These pages are designed for long-distance caregivers and families supporting an older adult. You’ll find key phone numbers, links, and local starting points — plus a short “what’s unique here” note for each metro.
If you're not sure where to begin, these are good first calls.
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Medicare (official program)
800-633-4227Use 1-800-MEDICARE for coverage questions, plan finder, claims, and appeals.
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Eldercare Locator (ACL)
800-677-1116Find local Area Agencies on Aging, caregiver resources, and services by ZIP code.
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211 (United Way / local social services)
211Local referrals for food, housing, transportation, caregiving help, and more.
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988 Suicide & Crisis Lifeline
98824/7 crisis support. Dial 988.
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Social Security Administration
800-772-1213Benefits, replacement cards, and general SSA services.
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U.S. Department of Veterans Affairs (VA)
800-698-2411Main VA information line.
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Alzheimer’s Association 24/7 Helpline
800-272-3900Support and information for dementia caregivers.
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SNAP (Supplemental Nutrition Assistance Program) — State directory
SNAP is administered by states. Use the directory to find your state agency contact info.
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Medicaid & CHIP — Contact your state agency
Official directory for state Medicaid agencies.
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CMS (Centers for Medicare & Medicaid Services)
Federal agency overseeing Medicare, Medicaid, and related programs.
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USDA National Hunger Hotline
866-348-6479Help finding food resources; also offers Spanish line 877-842-6273.
For plan-specific questions, the number on the member ID card is usually best.
Compare plans by ZIP code using Medicare's official tool: Medicare Plan Finder.
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Medicare (official program)
800-633-4227Use the Plan Finder and your Medicare account for plan-level details.
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UnitedHealthcare Medicare plans
877-596-3258General Medicare member line; members can also use the number on the ID card.
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Humana Medicare Advantage
800-457-4708Customer Care; hours vary.
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Aetna Medicare
844-979-3435Member Services number published by Aetna; use the ID card number when possible.
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Cigna Medicare
800-997-1654Coverage/claims/Medicare information line; members can also use the number on their ID card.
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Blue Cross Blue Shield (state-specific plans)
BCBS customer service is state-based. For benefits/claims, call the number on the back of the member ID card or use the directory to find your local BCBS website.
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Anthem Blue Cross Blue Shield (select states)
Anthem contact info is state-specific. Members should use the number on the member ID card whenever possible.
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SHIP (State Health Insurance Assistance Program)
Free, unbiased Medicare counseling. Use the directory to find your state’s SHIP phone number.
Each state page includes statewide hotlines, APS, and programs. Metro pages add local details.
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Coordinating care in Miami often means juggling multiple hospital systems and many outpatient campuses spread across the...
Coordinating care in Miami often means juggling multiple hospital systems and many outpatient campuses spread across the county. Jackson Memorial’s large Medical District campus, Baptist Health facilities from Kendall to the coast, and Mount Sinai on Miami Beach all serve families—but they each use their own scheduling desks, medical-records workflows, and patient portals. Add South Florida traffic, bridge/causeway crossings, and parking logistics, and even a “simple” follow‑up visit can take extra planning.
For day‑to‑day caregiving support, Miami‑Dade families commonly start with the Area Agency on Aging/ADRC (Alliance for Aging), county human-services programs, and Florida’s SHINE Medicare counseling network. If a parent is in a nursing home or assisted living, Florida’s Long‑Term Care Ombudsman district offices in Miami can help families understand the complaint process and residents’ rights.
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Philadelphia’s care landscape spans multiple major systems within a few miles — Penn Medicine’s University City campus,...
Philadelphia’s care landscape spans multiple major systems within a few miles — Penn Medicine’s University City campus, Jefferson’s Center City hospitals, and Temple Health in North Philadelphia — each with multiple buildings and clinic sites that can look similar in a portal message or discharge packet. Add river crossings, Center City traffic/parking, and appointments that bounce between Center City, University City, and nearby Main Line suburbs, and logistics can become the hardest part for families coordinating from out of state.
For aging support, Philadelphia Corporation for Aging (PCA) functions as the city’s Area Agency on Aging and can point families to in‑home supports, benefits counseling, and meal programs. If your parent has care spread across systems, start by collecting portal proxy access and one shared “open loops” list so siblings and local helpers know what’s pending (tests, refills, follow‑ups) and which campus each appointment is at.
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Dallas is a true multi‑campus care town, and that’s where coordination pain usually shows up. The Southwestern Medical D...
Dallas is a true multi‑campus care town, and that’s where coordination pain usually shows up. The Southwestern Medical District clusters UT Southwestern and Parkland near Harry Hines/I‑35E, while Baylor University Medical Center sits in East Dallas and Texas Health Dallas is up on Walnut Hill; Methodist Dallas anchors the Oak Cliff side. For families, the “right number” depends on the campus, not just the health‑system name—so it helps to keep the exact facility address and main line on your checklist. Geography matters too: crossing town for labs, imaging, or follow‑ups can add real friction if the caregiver is juggling work, parking, or mobility needs. On the support side, the North Central Texas Area Agency on Aging and the regional ADRC can help you find benefits and local programs, and Dallas County’s Older Adult Services can connect residents to senior centers, meals, and transportation. For home‑delivered meals in Dallas County, VNA Meals on Wheels is a common starting point.
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Houston’s care landscape is anchored by the Texas Medical Center — a dense cluster of major hospitals where appointments...
Houston’s care landscape is anchored by the Texas Medical Center — a dense cluster of major hospitals where appointments, parking, and building-to-building transfers can take real coordination. Families often bounce between Houston Methodist, Memorial Hermann and Baylor St. Luke’s on the same campus, while Harris Health (Ben Taub) is a key public safety‑net option nearby. Outside the core, clinics and rehab sites spread fast toward the Loop, Katy, The Woodlands and Clear Lake, which can add drive-time and “which location is this?” friction for out‑of‑town helpers.
For aging support, the Houston‑Galveston Area Agency on Aging (H‑GAC) is a practical first call for benefits counseling and local programs, and meals/food programs are run through well‑established local partners. If you’re coordinating from another state, plan on collecting portal access, release forms and a single shared “open loops” list so siblings and local caregivers can stay aligned.
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Metro Phoenix’s care landscape is spread across several large systems—Banner Health (including Banner – University Medi...
Metro Phoenix’s care landscape is spread across several large systems—Banner Health (including Banner – University Medical Center Phoenix), Dignity Health (St. Joseph’s), Mayo Clinic’s north‑Phoenix campus, and safety‑net services through Valleywise Health. The practical friction for families is the metro’s geography: appointments may bounce between Phoenix, Scottsdale, Mesa, and the West Valley, and “same day” tasks can mean multiple campuses plus long drives on I‑10/Loop 101/Loop 202. Records can also live in different patient portals depending on where a visit happened, so it helps to track which system holds which notes, imaging, and lab results. On the aging‑support side, Area Agency on Aging Region One is a common first call for referrals and benefits navigation in Maricopa County, and local nonprofits like Duet and Benevilla host caregiver groups and education. If you’re coordinating from out of state, plan early for transportation, authorization forms, and a shared follow‑up list so family members can stay aligned without duplicating calls.
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San Diego’s care landscape is spread across multiple major systems—UC San Diego Health, Sharp HealthCare, and Scripps He...
San Diego’s care landscape is spread across multiple major systems—UC San Diego Health, Sharp HealthCare, and Scripps Health—with key campuses split between Hillcrest, Kearny Mesa, and the La Jolla/UTC area. That geography matters: it’s common for a parent’s specialists, imaging, and follow‑ups to be on different campuses, and traffic/parking can turn a “quick appointment” into a half‑day logistics problem. For long‑distance family members, the practical friction is usually less about choosing a doctor and more about keeping paperwork, portals, and referrals aligned across systems. On the public side, San Diego County’s Aging & Independence Services is the starting point for many county programs, and local nonprofits like Alzheimer’s San Diego and caregiver coalitions can help families find support groups and classes. If you’re coordinating from out of state, plan early for transportation, release‑of‑information forms, and a shared “open items” list so everyone stays coordinated without duplicating calls.
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Atlanta’s health care landscape is a system-of-systems: Emory, Piedmont, Northside, Wellstar, and Grady each run multipl...
Atlanta’s health care landscape is a system-of-systems: Emory, Piedmont, Northside, Wellstar, and Grady each run multiple hospitals and specialty clinics spread across the I‑75/I‑85 connector and around I‑285. For families coordinating from out of town, “Atlanta” on a discharge paper can mean Midtown, Clifton/Decatur, Sandy Springs, Marietta, or downtown—each with different parking, check‑in workflows, and medical‑records processes. Traffic and campus layout matter: plan buffer time for Peachtree/connector congestion, and don’t assume two locations under the same brand share the same phone tree or portal settings. On the aging-support side, metro Atlanta families often start with the Area Agency on Aging screening line and then connect into county senior services (Fulton, DeKalb, Cobb) for meals, transportation, and caregiver programs. When siblings are spread across states, one shared “open loops” list and a single point person for calls makes the week‑to‑week logistics far easier.
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Chicago’s care landscape is split across a few big academic systems—Northwestern Medicine in Streeterville, Rush and UI...
Chicago’s care landscape is split across a few big academic systems—Northwestern Medicine in Streeterville, Rush and UI Health in the Illinois Medical District, and UChicago Medicine in Hyde Park. For families coordinating from out of state, the friction usually isn’t “finding a hospital,” it’s the campus puzzle: which building, which entrance, which parking garage, and which clinic name shows up in the portal. Even within one system, specialties may schedule through different numbers and different locations.
For aging supports, many families start with the City’s DFSS senior services and the Area Agency on Aging that covers suburban Cook County (AgeOptions). Local nonprofits like CJE SeniorLife and Catholic Charities can also help with practical supports such as meals, benefits navigation, and caregiver programs. When you call, ask for the “information & referral” or “intake” team and be ready with your parent’s address, date of birth, and insurance cards.
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Detroit-area care logistics often span multiple hospital systems and a wide geography. Families may interact with Henry...
Detroit-area care logistics often span multiple hospital systems and a wide geography. Families may interact with Henry Ford Health, Detroit Medical Center (DMC), Corewell Health (Beaumont), and Trinity Health sites that are spread across Midtown/Detroit proper and the surrounding suburbs (Royal Oak, Livonia, Grosse Pointe, Sterling Heights). That spread can create friction: different patient portals, different medical-records processes, and long drives with parking variations from campus to campus.
A practical first step is to identify which system holds the “home base” records, then standardize how your family tracks appointments, referrals, and paperwork across providers. For aging-services navigation, the Detroit Area Agency on Aging (DAAA) supports Detroit residents, while AgeWays and The Senior Alliance support many surrounding communities. Those agencies can help you understand meal delivery, caregiver programs, transportation options, and eligibility starting points—especially when you’re coordinating from out of state.
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Minneapolis care coordination often means navigating a Twin Cities care landscape rather than a single campus. Major sys...
Minneapolis care coordination often means navigating a Twin Cities care landscape rather than a single campus. Major systems spread services across downtown Minneapolis, the University area, St. Paul, and suburban clinics—so a single episode (ER → inpatient → rehab → home services) can involve multiple portals, release forms, and different records teams. Practical friction points families run into here include parking/wayfinding at large hospital campuses, winter travel constraints, and coordinating rides for follow‑ups when clinic locations shift between Minneapolis and nearby suburbs.
Two strong “starting structures” in this metro are the Metropolitan Area Agency on Aging (Trellis) for seven‑county aging supports and county-level seniors/disability services that help route families to public programs and vetted community partners. Minneapolis also has a dense nonprofit network (meal delivery, caregiver education, and disability supports) that can reduce the administrative load when an adult child is coordinating from out of state.
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Coordinating care in Akron often means juggling multiple offices, portals, and people. Start by building a single “sourc...
Coordinating care in Akron often means juggling multiple offices, portals, and people. Start by building a single “source of truth”: a shared list of medications, diagnoses, allergies, care team names, and logins (patient portals, pharmacy, insurance). If a parent has appointments in different parts of the metro area, ask about parking, arrival times, and whether forms can be completed online before you travel. When you need local, non-clinical help—meals, transportation options, benefits, or caregiver support—use the ZIP-code tools below (211, Eldercare Locator, Meals on Wheels). For facility questions (unit/department numbers, visiting guidance, records requests), call the main operator and ask to be transferred to the right department. If you’re coordinating from out of town, keep a short weekly check-in rhythm with your family so decisions and paperwork don’t pile up.
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Coordinating care in Cincinnati often means juggling multiple offices, portals, and people. Start by building a single “...
Coordinating care in Cincinnati often means juggling multiple offices, portals, and people. Start by building a single “source of truth”: a shared list of medications, diagnoses, allergies, care team names, and logins (patient portals, pharmacy, insurance). If a parent has appointments in different parts of the metro area, ask about parking, arrival times, and whether forms can be completed online before you travel. When you need local, non-clinical help—meals, transportation options, benefits, or caregiver support—use the ZIP-code tools below (211, Eldercare Locator, Meals on Wheels). For facility questions (unit/department numbers, visiting guidance, records requests), call the main operator and ask to be transferred to the right department. If you’re coordinating from out of town, keep a short weekly check-in rhythm with your family so decisions and paperwork don’t pile up.
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Cleveland care logistics often run through a few major systems with very different footprints. Cleveland Clinic and Univ...
Cleveland care logistics often run through a few major systems with very different footprints. Cleveland Clinic and University Hospitals are concentrated around University Circle, while MetroHealth anchors the near West Side and has clinics across the county. That split matters when you’re chasing down records, imaging, or a discharge plan—ask which system and which campus every appointment is tied to.
If your parent lives in an inner-ring suburb (Lakewood, Cleveland Heights, Parma, Euclid), many day‑to‑day services—meals, benefits help, caregiver programs—are routed through county or regional agencies rather than a single “city” office. In winter months, build extra buffer for transportation and rescheduling; getting the right department number (medical records, patient relations, scheduling) saves the most time when plans change quickly.
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Coordinating care in Columbus often means juggling multiple offices, portals, and people. Start by building a single “so...
Coordinating care in Columbus often means juggling multiple offices, portals, and people. Start by building a single “source of truth”: a shared list of medications, diagnoses, allergies, care team names, and logins (patient portals, pharmacy, insurance). If a parent has appointments in different parts of the metro area, ask about parking, arrival times, and whether forms can be completed online before you travel. When you need local, non-clinical help—meals, transportation options, benefits, or caregiver support—use the ZIP-code tools below (211, Eldercare Locator, Meals on Wheels). For facility questions (unit/department numbers, visiting guidance, records requests), call the main operator and ask to be transferred to the right department. If you’re coordinating from out of town, keep a short weekly check-in rhythm with your family so decisions and paperwork don’t pile up.
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Coordinating care in Dayton often means juggling multiple offices, portals, and people. Start by building a single “sour...
Coordinating care in Dayton often means juggling multiple offices, portals, and people. Start by building a single “source of truth”: a shared list of medications, diagnoses, allergies, care team names, and logins (patient portals, pharmacy, insurance). If a parent has appointments in different parts of the metro area, ask about parking, arrival times, and whether forms can be completed online before you travel. When you need local, non-clinical help—meals, transportation options, benefits, or caregiver support—use the ZIP-code tools below (211, Eldercare Locator, Meals on Wheels). For facility questions (unit/department numbers, visiting guidance, records requests), call the main operator and ask to be transferred to the right department. If you’re coordinating from out of town, keep a short weekly check-in rhythm with your family so decisions and paperwork don’t pile up.
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Coordinating care in Toledo often means juggling multiple offices, portals, and people. Start by building a single “sour...
Coordinating care in Toledo often means juggling multiple offices, portals, and people. Start by building a single “source of truth”: a shared list of medications, diagnoses, allergies, care team names, and logins (patient portals, pharmacy, insurance). If a parent has appointments in different parts of the metro area, ask about parking, arrival times, and whether forms can be completed online before you travel. When you need local, non-clinical help—meals, transportation options, benefits, or caregiver support—use the ZIP-code tools below (211, Eldercare Locator, Meals on Wheels). For facility questions (unit/department numbers, visiting guidance, records requests), call the main operator and ask to be transferred to the right department. If you’re coordinating from out of town, keep a short weekly check-in rhythm with your family so decisions and paperwork don’t pile up.