When care for a parent, spouse, or other adult dependent starts taking over the workday, work suffers.
Healthcare providers, pharmacies, and home health teams require communication during the workday. That means your employees are chasing records between meetings, managing portals during lunch, and fielding provider calls that can't wait until 5 pm.
Averyn gives qualifying employees a dedicated professional who coordinates the logistics, navigates the systems, and advocates at the family's direction — so the care plan keeps moving and the employee stays focused.
Not an EAP replacement — a coordination and follow-through layer that sits alongside it.
Works for organizations of any size. Even a few employees is a meaningful start.
The operational symptoms HR recognizes: absenteeism, presenteeism, and retention risk.
When an employee becomes the default coordinator for a loved one's care, the burden doesn't stay at home. It shows up as missed time, distracted performance, and eventual attrition — all driven by a logistics burden no current benefit addresses.
Source: AARP & National Alliance for Caregiving, Caregiving in the U.S. (workplace impact data from 2020 edition; 2025 report confirms seven in ten employed caregivers face significant workplace disruptions)
Healthcare providers require communication during the workday to ensure right care, right time, right place. That coordination burden lands directly in your employee's work hours — it's not optional, and it can't wait until evening.
Your EAP supports the employee. Nobody supports the family member whose logistics are consuming their time.
Most employers offer some form of caregiver support. Those services help the employee cope, find resources, and get referrals. But the EAP supports the employee's mental health and wellbeing. It doesn't support the family member the employee is caring for — the person whose medical records, appointments, and providers are consuming the employee's time.
- Counseling and emotional support
- Resource finding and referrals
- General caregiver guidance
- Short-term crisis triage
The EAP helps the employee cope. It doesn't help the family member's care plan keep moving.
- Chase records across providers and portals
- Coordinate scheduling and home services
- Follow up on referrals and authorizations
- Keep family members aligned and informed
- Manage provider calls during the workday
This is the work that spills into the workday. No current benefit addresses it.
Coordinates the logistics. Navigates the systems. Advocates at the family's direction.
Averyn gives each qualifying employee a dedicated Care Continuity Partner — a real person, not an app — who takes on the non-clinical follow-through that's consuming their time. Think of it as an executive assistant for the family's care logistics: records, scheduling, referrals, provider coordination, and written updates — handled, so the employee stops being the only one holding it together.
Medical records gathered from every provider, organized into one portable snapshot. Claims-informed sourcing finds records a portal export would miss.
Appointments scheduled. Referrals chased until confirmed. Providers and vendors held accountable on the family's behalf. The employee stops being the relay.
Written updates to the whole household — what moved, what's pending, what's next. No more "what did the doctor say?" calls during the workday.
See how Averyn works for families → · See real deliverables →
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Reduce burden. Support productivity. Strengthen retention.
The medical records are organized. The specialists are coordinated. The family is getting written updates instead of calling the employee at work. The coordination and follow-through that was quietly consuming hours every week is someone else's job now.
Without an answer, the employee absorbs more. Performance erodes. Missed days become a pattern. Eventually they step back, reduce hours, or leave — and you replace a proven employee at 6–12 months of loaded salary cost.
The care situation didn't disappear. The logistics burden did. That's a retention decision.
Pilot the program. See the impact.
The employer and employee share the cost of a 90-day launch bundle — Record Vault plus dedicated coordination and follow-through. Coordination begins right away; the Record Vault builds in parallel so the family gets relief from day one. The family's co-pay ensures real engagement. After 90 days, the family decides whether to continue privately. No obligation on either side.
employer and family share the cost
of dedicated coordination and follow-through
the family can continue at standard rates
Most organizations start with a small pool of funded activations. Whether that's 3 employees or 20, the structure is the same: defined budget, aggregate-only reporting, and the flexibility to expand or end at 90 days. Program mechanics, pricing, and co-pay structure are covered in a 30-minute conversation.
Not ready to co-fund? Averyn can also be offered as a voluntary benefit or included in a Lifestyle Spending Account menu — employees get preferred pricing through the employer channel with no cost to the organization.
Privacy-first. Clear scope.
What the employer sees
Aggregate reporting only:
- Number of activations
- Time to initial Record Vault delivery
- Continuation rate after funded period
- Employee satisfaction (if surveyed)
No individual case details. No PHI. No family specifics.
What Averyn does not do
- Clinical advice or medical guidance
- Emergency monitoring or 24/7 access
- Insurance navigation or benefits counseling
- Hands-on caregiving or home visits
Averyn works for the household, not the employer. The family's Primary Contact authorizes all actions. The employer funds access — not control.
Data security documentation, proof of professional liability coverage, and employee confidentiality details available on request.
- We don't sell personal information — not to advertisers, data brokers, or anyone else
- Permission-based — we never contact a provider without your authorization
- HIPAA-aligned infrastructure — every vendor we depend on operates at HIPAA-compliant standards, even though Averyn is not a covered entity
- Confidentiality bound — all Averyn employees sign confidentiality and non-disclosure agreements
- Team vetted — background checks, OIG and federal exclusion screening
- You control who's in — add or revoke family and caregiver access anytime from the app
- Your data stays in the US — all health-related data stored in US data centers
A 30-minute conversation is usually enough to see if there's a fit.
We'll walk you through the program structure, how cost-sharing works, and whether a pilot makes sense for your team. No commitment until you're ready.
Averyn Care provides non-clinical coordination and follow-through. We do not provide medical advice, clinical triage, emergency services, or 24/7 monitoring. Medical decisions remain with your providers.