After the Record Vault
For the person who now has the records organized and is still the one making the calls.
The Vault organized everything. Someone still has to keep it moving.
The Record Vault is a clear picture of the care as it stands today. A few weeks on, a referral has stalled, a medication has changed, and your brother is asking you what happened at the visit. A Continuity Plan puts your Averyn Care Continuity Partner on that work week to week, at your direction.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
What ongoing support is
A named person doing the administrative work, week after week.
Your Care Continuity Partner coordinates the logistics, navigates the systems, and advocates at your direction. A dedicated, named partner comes with Expanded and above. This is what that produces.
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Follow-through on the open loops
Referrals chased until there is a real next step. Prior authorizations tracked. Appointments booked around your availability and transportation arranged. Intake and admin forms drafted from records already on file. Portals checked and relevant updates relayed, with your authorization.
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A written update the household reads
What moved, what is blocked, what is next, and anything that needs a decision from you. It goes to everyone on the account instead of routing through you. Written updates come weekly on Dedicated and monthly on Expanded.
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A Vault that stays current
New records added with their source labeled, the care team directory kept up to date, and the Averyn Ready packet refreshed after a hospital stay, a new diagnosis or a medication change.
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Family Alignment Calls
A structured call with the household, not only with the supported person, to reset priorities and confirm who is handling what. Quarterly on Expanded, monthly on Dedicated, as needed on Anchor.
The shared command center
One place the whole family can look.
The Averyn app
One thread, with your Care Continuity Partner in it.
You, your siblings and the helpers read the same conversation, and each message says who will see it before it is sent. Behind the thread sit the shared calendar, the Care Ledger a new helper can read on their first day, and the Vault.
Using the app is optional. Your Care Continuity Partner works by phone and email as well.
Tour the app
Also part of your Care Continuity Partner's work Averyn Concierge Line Appointment Support Averyn Ready
What drives plan level
Not how often you want to talk. How much coordination the household takes.
More providers and portals means more loose ends to work. More family members involved means more alignment and more writing. Transitions, a hospital stay, a rehab stay, a new diagnosis, put time-sensitive tasks on the calendar. Helpers on a rotation add handoffs and daily exceptions.
Expanded fits a household with several providers and steady administrative work between visits. Dedicated fits a household where something care-related is happening most weeks. Anchor is a different operating model, for a home plan that needs a daily coordination rhythm. See plans and pricing.
Common situations
When a family adds a plan.
Coming home from the hospital, when the first month carries follow-ups nobody has scheduled yet. Keeping siblings on the same page, when you are the relay and the story changes in the retelling. Referrals and prior authorizations that stall quietly for weeks. Coordinating from another city, where the mail arrives at a house you are not in. You do not need a crisis to start; these are simply the weeks that make the work visible.
Read more Hospital discharge Sibling coordination Referral follow-up Long distance caregiving
What changes
The list stops living in your head.
On a Tuesday in month three, the referral you had stopped thinking about has an appointment on the calendar. The pharmacy question was answered on Monday. Your sister read the same written update you did, on the same morning, and did not have to call you to ask about it.
You still make the decisions. You are no longer the one who has to remember all of it, chase all of it, and retell all of it.
Tell us what a week actually looks like.
Bring the week as it actually is. We will say plainly whether a plan fits and what it would take off your desk.