The gap in your benefits stack isn't clinical. It's execution.
Your benefits already point people toward help. An EAP refers; a caregiver platform gives breadth. But when a parent's care lands on one of your most senior people, nobody in the stack does the actual work: chasing the records, the referrals, and the appointments that have to happen during the workday.
Averyn Keystone is the layer that does the work. A dedicated professional coordinates the logistics, navigates the systems, and follows up at the family's direction, so the work holds, and you never see their health details.
Or explore: cost to your business · for benefits advisors
I spent a decade inside the care-management system. I know where it stops.
For over ten years, I led insurance-paid and provider-paid chronic care management programs. I know what health plans cover, what EAPs and caregiver platforms actually deliver, and exactly where the incentives run out. I knew the language, the workflows, and the gaps.
Then my own parents' care landed on me — and even knowing the system cold, the logistics nearly buried me.
Not the medicine. The coordination around it: home health, physical therapy, records requests, portal access, a new specialist who needs a referral, and the relentless "what did the doctor say?" calls that all have to happen between 9 and 5.
That is the same load quietly competing with your most senior people's workday. The stack refers and informs; it does not send a real person to carry the follow-through. Averyn Keystone is built to close that gap — non-clinical, family-directed coordination — so the work holds and no one's health details ever reach you.
The gap is quiet, but it isn't cheap.
The load competing with your senior people's workday is administrative, and it carries a real cost. Three numbers most stacks never put a price on:
Your stack points to help. It doesn't do the work.
Each piece does its job. None of them sends a person to chase the records, the referrals, and the appointments for the handful of people you cannot afford to lose.
Gives an employee a number to call and a session or two. Then the to-do list comes right back to them.
Content, directories, and light guidance for the whole workforce. Useful, but it still leaves the actual coordination on the employee.
A dedicated professional coordinates appointments, follows up on referrals and paperwork, organizes the records, and keeps the family aligned — at the family's direction.
Keystone runs alongside your EAP and any caregiver platform, not instead of them: the platform covers the workforce; Keystone gives hands-on follow-through to the people you most need to protect.
An EAP gives your employee a number to call. Keystone gives the world a number to call — and we answer it.
The engine of the work is the Averyn Concierge Line. Each person the family supports gets their own dedicated phone number and email — mom and dad separately, if that's the situation. The number is a real, local phone line we set up for them, not an extension or a menu tree on a company switchboard.* That contact becomes the frontline for everywhere their care touches the outside world, and a real person on our side — the Care Continuity Partner who knows the case, at the family's direction — is the one who picks it up.
When that line rings, a text lands, or an email comes in, here's what happens on our side — not your employee's:
- We answer as their representative. Not an auto-attendant, not a pooled call center — the Care Continuity Partner who already knows the household.
- We read the inbox and sort it. Throw out the junk, handle the mundane, forward what genuinely matters with the context attached.
- We coordinate the routine and escalate the decisions. Only the choices that are actually the family's to make come back to them.
- We keep it all in one place. Call notes, what was said, what's needed, what's been done — logged in the Averyn app so the whole household works from one record.
The call from the doctor's office that would have pulled your key person out of a board meeting? It comes to us — we take it, capture the question, and follow up. The waitlisted second-opinion slot with the oncologist they've been trying for weeks to get? We're the ones on the phone chasing it, not your employee between meetings. That is real execution relief — and no EAP comes close.
See exactly how the Concierge Line works →
*A dedicated local number per supported person is included at Expanded-tier service and above — the level every Averyn Keystone employer bundle starts at by default. A dedicated email is always set up.
Real relief for them. Real continuity for you.
- The Averyn Concierge Line picks up the calls that used to land between meetings.
- Records, referrals, and appointments get coordinated and followed up.
- The family works from one organized source of truth.
- They get their evenings and their attention back — privately.
- You back up the person, not pry into their family or health.
- You see launch counts and impact in aggregate — never names, never health details.
- You choose how much you fund; a small family co-pay always applies.
- The work holds during the stretch that would otherwise cost you their focus.
Built so you can offer it without taking on risk.
Averyn coordinates the administrative work. Medical decisions stay with the family and their licensed clinicians; Averyn does not give medical advice.
Averyn acts at the family's direction. Their health details stay between them and their Care Continuity Partner; you never see them.
You get utilization and impact at the program level — how many people started and how it's landing — not individual cases.
A 30-minute conversation
We learn your workforce, your benefits stack, and which population you most want to reach. No pitch — just whether and how this fits.