For anyone pricing this out for themselves, a parent, or someone they love.
Fixed monthly pricing. No hourly billing.
Every household starts with the Record Vault at $999 to build; then $59 to $799 a month on an annual commitment, or $2,999 a month for Anchor, three-month minimum. Private pay, not insurance.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
Step one
Every household starts with the Record Vault.
One-time build
Averyn Record Vault
$999 one time
The build produces eight pieces: Care Team Directory, Permissions and Access Map, Authorization Packet and Tracker, Records Request Tracker, Baseline Records Repository organized by provider and date, the plain-English Averyn Ready packet, Medication List, and one Family Alignment Call. One refresh is included when late records arrive. It is yours to keep whether or not you continue.
- The Vault is the first invoice; a monthly fee starts only with a Continuity Plan.
- $199 reserves a start date and applies to the $999.
- High Complexity Capacity, plus $400, when any of these apply: five or more active providers (primary care plus the specialists actively consulting) in the last six months, three or more portal systems, a hospital stay, rehab, surgery, a move or a new diagnosis inside 60 days either way, or two or more insurance contexts that materially affect record flow. Care Complexity Assessment.
- Additional Supported Person in the same household, plus $400 each.
Ten business days from kickoff is the target for the initial delivery. Meet the participation requirements and, if we miss the agreed date, you choose a full refund or a full credit good for 12 months. Read the guarantee.
Reserve a start date, $199 See the first two weeksWith your authorization your Care Continuity Partner requests records from the providers and portals you name. The Supported Person is whoever the records are about, and that can be you; a household of one is a household.
An employer can fund part of a household's start through Averyn Keystone.
Step two
Then a fixed monthly fee, or nothing at all.
A Continuity Plan is optional. You need not choose first.
Light touch
Essentials
$59 / month
- Care that is not complicated yet: a few visits a year, the Vault kept current
- The people you named stay on file, brought in at your direction if something changes; ongoing coordination is Expanded
- Offered by recommendation, not self-selected
$59 is a 12-month commitment billed monthly; leaving early is $89. Month to month, no commitment, no exit fee: $77.
Book a 15-minute intro callWhere most households fit
Expanded
$249 / month
- A dedicated Care Continuity Partner for the household
- An every-two-week working conversation with that partner
- Monthly written updates, a quarterly Family Alignment Call, the Averyn Concierge Line
$249 is a 12-month commitment billed monthly; leaving early is $374. Month to month, no commitment, no exit fee: $324.
Book a 15-minute intro callWeekly coordination
Dedicated
$799 / month
- Priority partner assignment and response
- A weekly working conversation with that partner
- Weekly written updates, a monthly Family Alignment Call, Appointment Support as needed
$799 is a 12-month commitment billed monthly; leaving early is $1,199. Month to month, no commitment, no exit fee: $1,039.
Book a 15-minute intro callA household of one
Running your own care rather than someone else's? Expanded is the usual fit, and month to month is there from day one.
The first year
A common first year is the Vault at $999 plus twelve months of Expanded on the annual commitment: $3,987. With the High Complexity Capacity add-on, $4,387.
Family access and who pays
Everyone you name gets their own login to the Averyn app at no extra cost, as patient, primary caregiver or caregiver. Many families split the cost among siblings: Averyn bills one card and your family handles the split however works best. The Primary Contact stays the decision-maker on the account whoever pays.
What decides the level
Not how often you want to talk, but how much coordination the household takes: providers and portals, family members involved, transitions under way, helpers on a rotation. The Care Complexity Assessment is seven questions and takes about two minutes.
Beyond the three plans
Anchor is a different operating model.
Daily coordination
Anchor
$2,999 / month
Daily check-ins with caregivers or home health staff, Appointment Support by phone or video, the Averyn Concierge Line, and facility and transition coverage with daily updates during business hours.
- Three-month minimum, then month to month with 30 days' notice
- Up to 22 Care Continuity Partner hours a service month
- One hourly item: the Surge Support Pack on Anchor, $699 a pack of 4 Surge Hours, then $175 an hour
- No in-person attendance, no travel, no clinical services, no monitoring. In an emergency, call 911
Not more of Dedicated. It is for a household where the home plan needs a daily rhythm to stay coherent: rotating caregivers, home health in the house, or an active transition after a discharge.
Compare
What each plan carries.
The rows most households decide on. Every plan requires a completed Record Vault and keeps it current.
| Capability | Essentials | Expanded | Dedicated | Anchor |
|---|---|---|---|---|
| Record requests and tracking, partner led | Limited | Included | Included, priority | Included, priority |
| Written household updates | Limited | Monthly | Weekly, higher touch | Daily and weekly blend |
| Family Alignment Call cadence, $49 a call | Add-on | 1 quarterly at request | 1 monthly at request | As needed |
| Appointment Support, prep, phone or video attendance, after-visit note | Add-on, $39 | 1 a month included, then $39 | Included as needed | Included when scheduled in advance |
| Averyn Concierge Line, a dedicated local number for the household (per person if needed), voicemail, SMS, proxy email | Proxy email only | Included | Included | Included, priority routing |
| Hospitalization assistance, business hours, non-clinical | Add-on only, $100 a hospital day | Up to 1 day a month, then $100 a day | Up to 2 days a month, then $100 a day | Included as part of Anchor |
| Facility and transition coverage, hospital, SNF or rehab | Add-on | Included, limited | Included, higher limit | Included, daily updates during business hours |
| Extended-hours coverage, non-emergency | Not included | Not included | Limited | Included baseline plus Surge Support Pack |
| Averyn Ready packet | Included, maintained on request | Included, refreshed after significant events | Included, refreshed proactively after significant events | Included, refreshed proactively as part of the daily rhythm |
| Care Ledger, the day-to-day plan and activity log in the app | In the app | In the app, and the partner keys in a paper ledger from photos | In the app, and the partner keys in a paper ledger from photos | In the app, and the partner keys in a paper ledger from photos |
"As needed" is subject to reasonable use and capacity. Hospitalization assistance is administrative coordination during business hours; not clinical monitoring, not emergency response.
Add-ons
What costs extra.
Where a monthly inclusion applies, extra usage is billed at the published rate. Inclusions reset monthly and do not roll over. Appointment Support, Family Alignment Calls and hospitalization assistance are priced in the table above.
| Add-on | Price | Essentials | Expanded | Dedicated | Anchor |
|---|---|---|---|---|---|
| Full benefits review | $99 a review | Add-on | 1 during onboarding, then $99 | Included initially and on material change | Included as needed |
| Sibling or family briefing call | $49 a call | Add-on | 1 a month, extras $49 | Included as needed | Included as needed |
| Transportation coordination | $10 a ride we book and pay for, plus the ride cost | Not available | Available, ride cost plus 5 percent | Included, ride cost plus 4 percent | Included, ride cost plus 4 percent |
| Surge Support Pack | $699 a pack of 4 hours, then $175 an hour | Not available | Not available | Not available | Available |
The $10 fee is for a ride we book and pay for on an Averyn account, an Uber for example. The ride cost is passed through with a processing fee of 5 percent on Expanded, 4 percent on Dedicated and Anchor. There is no fee when we only schedule a service you pay directly. Transportation and other vendors are chosen by the family and are responsible for their own performance.
A second person in the same household
The discount is for one household: one Care Continuity Partner, one calendar, one bill. Monthly add-ons run $30 to $599 on an annual commitment.
| Household base plan | Added plan | Annual commitment | Month to month |
|---|---|---|---|
| Expanded or Dedicated | Additional Dedicated, 25 percent off | $599 a month | $779 a month |
| Expanded or Dedicated | Additional Expanded, 40 percent off | $149 a month | $194 a month |
| Expanded or Dedicated | Additional Essentials, 50 percent off | $30 a month | $39 a month |
| Essentials only | Additional Essentials, 25 percent off | $44 a month | $58 a month |
An additional Supported Person on the Vault build is plus $400, for their portals, authorizations, record sources and summary work. On Anchor a second person is handled case by case.
Terms
What you are committing to.
Commitment and leaving early
The default is a 12-month commitment billed monthly; month to month costs 30 percent more, with no commitment and no exit fee. Leaving an annual commitment early costs 150 percent of one month: $89 on Essentials, $374 on Expanded, $1,199 on Dedicated, plus any Supported Person add-ons. That fee is waived if the Supported Person dies, or when a change in their care setting leads the household to downgrade or cancel.
Prepay 12 months
Prepay a year at the annual-commitment rate and you receive two extra months, 14 in total: $708 on Essentials, $2,988 on Expanded, $9,588 on Dedicated. Bonus months come after the 12 paid months, have no cash value, and are forfeited if service ends early.
Anchor
A three-month minimum term, then month to month with 30 days' notice.
Keeping the Averyn Concierge Line
If you would rather own the number and the inbox, these options cover the contact path only; they do not extend Care Continuity Partner service.
| Option | Price | What it is |
|---|---|---|
| Portable Concierge setup | $100 one time | A family-owned Gmail address and Google Voice number configured with the same routing, so the contact path is yours to keep. |
| Port-away assist | $50 one time | Help transferring the Averyn-issued number to a family-owned account if a plan ends. |
| Proxy email forwarding | Included for 12 months after a plan ends | Inbound proxy email forwarded to an address you name for one year, with a one-time inbox export. |
| Phone forwarding after a plan ends | $10 a month | Keep forwarding inbound calls on the Averyn-issued number, month to month. |
Why it is priced this way
Fixed monthly pricing instead of hourly.
Geriatric care managers and patient advocates usually charge by the hour, and families start rationing contact. A fixed fee means your Care Continuity Partner is working the list, not waiting to see whether today's question is worth a billable hour.
Caregiving averages 27 hours a week, on AARP and the National Alliance for Caregiving's 2025 count.
Price it against your actual week.
Fifteen minutes on the phone, and we will tell you which plan we would suggest and what it would cost. The FAQ answers most questions.