Your Care Continuity Partner
For the family that wants to know exactly who is doing the work, and what that person will and will not do.
A real person whose whole job is the follow-through.
You have called the same office three times and still do not have the records. A referral expired because nobody chased it. You have retold the same update to three siblings because there is nowhere else to put it. Your Averyn Care Continuity Partner is the person who takes that work on, remotely, at your direction.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
The role
Coordinates, navigates, advocates at your direction.
One sentence describes the job. Each verb is a list of ordinary tasks that would otherwise be yours.
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Coordinates
Books appointments around your family's availability, arranges transportation, places supply and pharmacy orders, rebuilds the calendar when a hospital stay moves everything, and orients a new helper to how the household runs.
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Navigates
Chases referrals, tracks prior authorizations, checks portals and relays relevant updates with your authorization, drafts intake and admin forms from records already on file, and collects payer letters and provider documents into the Vault.
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Advocates at your direction
Pushes home health to schedule visits that are already covered, asks for written clarification and a documented next step, and relays your questions to a provider and brings back the answer. We act on your instruction, not on our own judgment.
Who does the work
Who we hire, and what the role is not.
The role is non-clinical: no medical advice, no clinical assessment, no judgment about what is urgent. The hiring pool is not. People with nursing, social work and therapy backgrounds can hold these roles, and knowing how the system behaves from the inside is an advantage. What is non-clinical is the work, not the person doing it.
We hire for persistence inside bureaucratic systems, for writing a tired family can read at ten at night, and for the discipline to log everything where you can see it rather than keep it in someone's head. Caseloads are small by design, so the attention is concierge-level and it is spent on the administrative side of care.
Two lines that do not move. We contact a provider only with your authorization, and we never make a medical decision on your behalf. The full scope fence is on how it works.
How the family stays aligned
Everyone reads the same page, at the same time.
Written update
Written once, sent to everyone you have authorized.
Where things stand, what has happened since the last one, what is coming, and the short list of things we need you to decide. Siblings and helpers can message your Care Continuity Partner directly; decisions stay with the Primary Contact, so the household hears one version instead of four.
If you are directing your own care, your Care Continuity Partner becomes your family historian: the one who carries the whole story across providers and answers the intake questions a family member would usually be asked.
See a sample update
Coverage and transitions
What happens if your Care Continuity Partner changes.
People take vacations, get sick on a Wednesday, and move on to other jobs. That is why the work lives in the app rather than in one person's head: your open items, your care team and their contacts, your authorizations, your preferences, and the Care Ledger.
Someone covering for a week picks up a live system instead of a handoff note. If your partner changes permanently, the next one starts from what is already documented rather than from your memory. That is the practical difference between a service and a single freelancer.
Also part of your Care Continuity Partner's work Averyn Concierge Line Appointment Support Averyn Ready
What changes
Someone knows the whole story, and it is not only you.
A new specialist asks how long this has been going on and what has already been tried. The answer exists, written down, and your Care Continuity Partner sent it ahead of the visit. The pharmacy calls the line that reaches her, not your father's landline.
You still decide everything that matters. What you hand over is the chasing, the hold music, the forms and the retelling.
Find out what would come off your desk.
A short call to hear what you are managing, and a straight answer about whether we are a fit. No obligation.