The person who follows through relentlessly
You’ve already watched a referral expire because nobody followed up. You’ve called the same office three times and still don’t have the records. You’ve forwarded the same update to four siblings because there’s no shared system.
Your Care Continuity Partner coordinates the logistics, navigates the systems, and advocates at your direction — handling the administrative work that no one else in the system is responsible for.
Who we hire — and why it matters
The role is non-clinical — no medical advice, no clinical assessments. We hire people who are relentless at getting things done inside bureaucratic systems, many with backgrounds in care coordination, patient advocacy, or healthcare operations — and who treat your family’s situation like it’s the most important thing on their list, because it is.
Your Care Continuity Partner understands what it feels like to be buried by logistics you didn’t choose. They listen before they act, and they ask before they assume.
Every task, document, message, and next step lives in the Averyn app — tracked, timestamped, and visible to you. Nothing stays in someone’s head.
Referrals don’t close themselves. Records don’t arrive on their own. Your Care Continuity Partner follows up, re-follows-up, and escalates until the loop is closed.
What a week actually looks like
Not a feature list. A real operating rhythm.
The referral that’s been pending for three weeks
Your Care Continuity Partner calls the specialist’s office for the third time. Gets the fax number confirmed. Sends the referral directly. Logs a follow-up for Thursday to confirm receipt.
The pharmacy callback and the insurance question
90-day supply was denied. Care Continuity Partner calls the pharmacy, then the insurer, gets the prior auth form, coordinates with the prescriber’s office. Logs the PA number and expected turnaround in the app.
The portal message that went unanswered
Your mom’s PCP office replied to a portal message four days ago with a question. Nobody saw it. Your Care Continuity Partner catches it, drafts the response, sends it for your approval, and submits it same-day.
Referral confirmed. Appointment scheduled.
The specialist received the referral. Care Continuity Partner books the appointment, adds it to the care calendar, preps the visit notes with relevant history, and shares details with the family.
Weekly update goes out to the family
A clear written summary: what moved, what’s still open, what’s next. Shared with everyone you’ve authorized. Your sister in Denver, your brother in Chicago, and you — all looking at the same facts. No relay calls.
This is a real operating rhythm, not a best-case scenario. The specifics change — the discipline doesn’t. See real examples →
Focus Areas
Your family defines 3—6 practical topics for the CCP to follow during regular calls with the Supported Person — things like exercise, getting out of the house, supplies, bills, or between-visit concerns. Your CCP captures what they hear and relays it to the family. If something needs follow-through, it gets surfaced to you.
Help you do it — not help you help yourself
Most care navigation programs teach, advise, or plan — then hand the work back to you. Your Care Continuity Partner does the administrative work on your behalf: the calls, the hold time, the forms, the follow-ups. That’s the difference.
We build process, not lists
Most families start with a junk drawer of notes — texts to siblings, sticky notes from appointments, portal messages nobody reads, and a mental list that only one person carries.
Your Care Continuity Partner replaces that with a system. Every task is logged in the Averyn app with an owner, a deadline, and a status. Every document is organized and retrievable. Every follow-up has a next step. When something stalls, it doesn’t disappear — it gets escalated.
We build process. We share process. We close on process.
What happens if my Care Continuity Partner changes?
People move on. Care Continuity Partners take vacations. Someone gets sick on a Wednesday. This is normal — and it’s exactly why everything your Care Continuity Partner does lives in the Averyn app, not in their head.
When a covering Care Continuity Partner steps in — for a sick day, a vacation, or weekend coverage — they have your full history, your open tasks, your care team contacts, and your preferences. They’re not reading cryptic handoff notes. They’re picking up a live system.
If your primary Care Continuity Partner moves on, the replacement doesn’t start over. Your needs are documented. Your care team is mapped. Your communication preferences are set. The Ledger is built — and it transfers cleanly.
This is one of the biggest differences between Averyn and a solo care manager or freelance coordinator. The system outlasts any single person.
The role scales with your needs
Not every family needs the same level of coordination. The role adapts.
Your Care Continuity Partner coordinates, navigates, and advocates — calls, portals, records, follow-ups, transportation, forms, and family updates. You direct priorities; they execute.
Expanded: Several providers, mostly stable — steady admin work between visits. Every-two-week working conversation.
Dedicated: Something care-related happening most weeks — new loose ends appearing regularly. Weekly working conversation.
Focus Areas, written weekly updates, and Vault maintenance included across all tiers.
The home plan is fragile enough to need daily coordination. Your Care Continuity Partner runs the daily operating rhythm — caregiver check-ins, a maintained Care Ledger, appointment attendance, and handoff discipline. A different operating model, not just more of the same.
Designed for households where staying at home depends on rotating caregivers, active transitions, or a plan that drifts without daily attention.
Clear boundaries, by design
Your Care Continuity Partner is non-clinical. They don’t diagnose, interpret test results, give medical advice, or decide what’s urgent. That’s your provider’s job. Your Care Continuity Partner’s job is the administrative follow-through that providers don’t do.
How the family stays aligned
Averyn is built for the Primary Contact, but it stays calm for everyone invited into the work.
Your loved one
Clear, respectful communication focused on practical next steps. No pressure, no theatrics. You can pause or revoke access at any time — you remain the decision-maker.
If the Supported Person is their own Primary Contact
Your Care Continuity Partner becomes your family historian — knowing the full story across providers, answering intake questions at new specialists, carrying the context providers assume someone in the family holds. You keep control; the CCP carries the longitudinal thread.
Siblings and family helpers
Helpers can message the Care Continuity Partner; decisions stay routed through the Primary Contact. We consolidate sibling concerns into one clear narrative, then share the same response back to the group. Everyone sees the same update.
See what your Care Continuity Partner sends
A live preview of a weekly family summary — the kind of clear, written update that replaces the sibling phone chain.
You don’t have to hold it all together anymore.
The referrals get chased. The records get organized. The family gets updated. And you get to stop waking up at 2 am running through the list in your head — because someone else is on it, and it’s all in one place.
That’s not a feature. That’s what follow-through feels like.
Already decided? Skip the intro call — the $199 deposit locks in your Record Vault start date. Applies to the $999 fee; your Care Continuity Partner begins within days.
Administrative coordination and follow-through; not medical advice.