Averyn Concierge Line
For the adult child or spouse who has become the family switchboard.
Providers call your Care Continuity Partner, not your personal phone.
The pharmacy calls your mother. Cardiology leaves a voicemail on a landline nobody checks. Insurance wants a callback at 4:47 on a Tuesday. All of it reaches you eventually, in the middle of your own workday.
Administrative coordination and follow-through. Not medical advice, not clinical monitoring, not emergency response.
What routes here
One contact path, three channels.
A dedicated local number, voicemail, text messaging and proxy email that providers, pharmacies, insurers and vendors use instead of your phone. The Supported Person's own number keeps working.
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Calls and voicemails
A real, local number for your household, with a separate one per supported person if needed. Calls are often answered live during business hours. Voicemails are captured at any hour, transcribed as they arrive and reviewed during business hours.
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Supported text messages
Appointment reminders and short messages from the offices and pharmacies that text, read by your Care Continuity Partner instead of sitting unopened on the patient's phone.
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Proxy email
An Averyn-routed address for portal-less providers, vendor confirmations and insurance correspondence. Every Continuity Plan includes one.
The dedicated number comes with Expanded and above. A member added on an Essentials add-on shares Averyn's main line and menu, with an email of their own.
Your Care Continuity Partner confirms or reschedules with the office, chases the pharmacy callback and the prior authorization, and brings you in when a decision is yours.
How it is set up
Three steps, and nothing has to switch at once.
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1
We provision the line
The number, voicemail, text messaging and proxy email, tied to your family's case in the app and routed to your assigned Care Continuity Partner.
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2
You choose who gets it first
Your Care Continuity Partner starts with the offices that call most often. Nothing else changes that week.
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3
We update the rest, week by week
Pharmacy, specialists, transportation and insurance get the new details as your Care Continuity Partner reaches them, until the line is the routine path.
Where the call ends up
Tuesday's voicemail becomes a line in the written update.
What was said, and what happened next.
Every call, voicemail, text and email lands in your family's case with what was said and what happens next, and it carries into the update the household reads. Your Care Continuity Partner does the replying. Written updates come weekly on Dedicated and monthly on Expanded.
See a sample update
What it is not
A coordination desk, not a hotline.
Not an answering service or a call center: every message routes to the Care Continuity Partner who knows your household, with a named covering partner when yours is out. Not live around the clock: business hours are Monday to Friday, 9am to 6pm Eastern; voicemails arriving outside them are returned the next business day.
It is not an emergency line and not a clinical channel. Averyn does not give medical advice or decide urgency, and the family keeps talking to providers however they always have. In an emergency, call 911.
Good to know
Two things people ask before they start.
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If a care-management program is involved
If your loved one is in a care-management program (Chronic Care Management, Remote Patient Monitoring, GUIDE, Principal Illness Navigation), you can authorize it to reach the household through the same line, and you decide what may be reported back. Direct patient contact stays intact, and Averyn does not document in the program's system or perform care-management services for it. How Averyn works alongside care management.
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If the plan ends
Averyn can configure a family-owned email address and phone number with the same routing, so the contact path sits in the family's name from the start. If a plan ends, we can help transfer the Averyn-issued number to you, and inbound proxy email is forwarded for twelve months. The one-time fees are listed with the plans.
Also part of your Care Continuity Partner's work Appointment Support Averyn Ready
What changes
What Tuesday looks like once the line is live.
The pharmacy still calls, and it calls your Care Continuity Partner. Cardiology still leaves a voicemail, and it gets returned. Insurance still wants a callback at 4:47, and it gets one. The refill is filed, the note is in the app where your brother can read it, and your phone never buzzed.
Same providers. Same questions. Same Tuesday. A different switchboard.
Stop being the default switchboard.
Included with the Expanded and Dedicated plans and with Anchor. Fifteen minutes tells you whether it fits.