Your caregivers cover the hours. Who runs everything around them?
Private-duty and non-medical home care agencies: owners, administrators, care coordinators, and schedulers.
Your team delivers the aide hours, companion care, and personal care. But the scheduling, records, referral follow-ups, insurance calls, and family updates around those hours still land on one overwhelmed family member, and often spill onto your coordinators.
Averyn is private-pay, non-clinical administrative coordination that families opt into and pay for directly. It is not home care, not an aide service, and not billed to Medicare or Medicaid. Each family gets a dedicated Care Continuity Partner who runs the non-clinical follow-through around your care hours. No cost, no PHI, and no liability to your agency.
The admin around the care hours has to go somewhere
Your caregivers are in the home. They see it first: the plan looks fine on paper, but the family cannot run the logistics around it. Appointments drift, records scatter, referrals stall, and the household leans on whoever is closest, which is often your caregiver or your coordinator.
None of that is staffing scope. It is back-office work that nobody is paid to run, and it quietly makes your cases harder to keep steady.
- Caregivers and coordinators pulled into calls that are not staffing scope: "call the doctor and check on the referral," "update my sister"
- Specialist scheduling, records, and referral follow-up landing on one overwhelmed family member
- A pharmacy change or missed appointment surfacing late, because nobody outside the shifts is tracking it
- Multiple family members calling the office separately for the same update
- Households weighing assisted living, not because the care is poor, but because the home plan is hard to run
What Averyn runs around the care hours
Everything below is non-clinical administrative coordination, delivered at the family's direction. It is the work that would otherwise fall to an overwhelmed family member, or to your office.
$0
cost, contract, or liability to your agency
1:1
a dedicated Care Continuity Partner per household
0
PHI or documentation required from your office
Scheduling and follow-up
- Confirm and reschedule appointments across every provider, and coordinate transportation logistics
- Track referral status: what has been received, scheduled, or is stalling
- Stay on top of refills, prior authorizations, and insurance follow-up
Records and information
- Organize records across every provider into one portable bundle the family keeps
- Help the family set up portal access and consolidate the full picture
Home logistics
- Research community resources: meals, home modifications, supplies, non-clinical vendors, so the family has options
- Coordinate scheduling and ongoing logistics once the family chooses
Family alignment
- Send structured updates to the whole family, so one source of truth replaces repeated calls to your office
- Keep long-distance family members informed without a relay chain
No medical necessity criteria. The scope is household logistics, home readiness, and family alignment, never the clinical plan.
Your agency owns the hours. The Care Continuity Partner owns the layer around them.
A clear line, so there is no overlap, no scope confusion, and nothing that changes how you run your business.
- Aide visits, companion care, personal care, and homemaker services
- Caregiver scheduling, staffing, and supervision
- Your client relationship, your rates, your schedule
- Handing a family a referral sheet (a moment)
- Chasing records across providers into one portable bundle
- Scheduling and referral follow-up outside your scope
- Coordinating transport, supplies, and non-clinical vendors
- Keeping the whole family on the same page with written updates
Different scope, different payer. Families who engage Averyn tend to direct their administrative questions to their Care Continuity Partner instead of the caregiver or the office.
How the partnership works
There is no agreement, no compensation obligation, and no disruption to your client relationship. You are sharing a resource, not endorsing a vendor.
Use the form below to create a 1-page referral sheet with your agency name and a QR code. Print a stack, pin one in each household, or text a photo.
When the admin around the care is clearly spilling beyond the staffed hours, hand a family the sheet. Two sentences are enough. No explanation, no pitch.
The family scans the code or calls when they are ready. Averyn handles intake, pricing, and coordination directly with the family, typically within days.
Formal referral partners get a full agency kit
Cobranded decks, a family referral sheet carrying your agency name and logo, and staff-ready intro scripts. No cost. Talk to us about becoming a referral partner.
Get your referral sheet
Generate a 1-pager you can hand to families or keep at your office. It includes your agency name and a QR code linking to free tools and a path to more help. No PHI required. No paperwork on your end. The family opts in directly when they are ready.
The sheet opens in a new window, ready to print or share. If you provide your email, we'll send you resources for families and notify you when someone scans the code. We will never contact a family on your behalf without their opt-in.
- Your agency name, or a "Prepared for" line, or anonymous
- A headline framed for a family with a caregiver already in place
- Preview of the free tools the family will find when they scan
- One QR code linking to free tools, local resources, and a path to more help
- Phone number for families who prefer to call
- Designed to print on a single page
Designed for print. No login required. Nothing clinical.
What the family gets when you share the sheet
When the family scans the QR code, they get free checklists, assessments, and planners for coordinating care at home: contact and authority maps, records readiness, follow-up tracking, and more. These work whether or not the family ever engages Averyn.
Some families engage Averyn for ongoing coordination, a real person with a small caseload driving the scheduling, records, referrals, vendor logistics, and family updates around your care hours. That is between the family and Averyn.
Clear boundaries, by design
We stay in our lane. This matters for family safety and for your professional comfort.
- No clinical advice or care planning. We do not interpret results, adjust medications, or recommend treatments.
- No emergency response or monitoring. Not a 24/7 service. No clinical triage.
- No overlap with your care hours. We do not provide aide hours, personal care, or companion care.
- Private pay. Families pay Averyn directly. Not billed to Medicare, Medicaid, or insurance.
- No PHI exchange with your agency. The family shares their own information directly.
- Family opts in directly. We obtain authorization from the family before contacting any provider on their behalf.
Questions agencies ask
Does Averyn replace anything we do?
No. It fills the household admin gap around the care hours that nobody is staffed for. You still own the care plan, the staffing schedule, and the caregiver relationship.
What does it cost the agency?
Nothing. The family pays Averyn directly. There is no agency cost, no billing integration, and no scope overlap with the care hours your team provides.
Do we have to share patient information?
No. The workflow is a simple handoff of the printed sheet or a mention. No PHI, no documentation, no authorization. If the family opts in, they share their own information directly with Averyn.
Which families are the best fit?
Households with two or more of these: multiple providers with no coordinator, an overwhelmed or solo primary contact, a long-distance family member running point, fragmented records, or a family weighing assisted living because the home plan feels too hard to run.
Will Averyn contact our clients?
Never without their opt-in. Families opt in by scanning the code or visiting the link. If you provide your email when generating a sheet, we let you know when families connect, but we do not contact them on your behalf.
Can we get a cobranded kit?
Yes. Formal referral partners get a full agency kit with cobranded materials and a referral sheet carrying your agency name and logo, at no cost. Book a partner call to set it up.
Fewer off-scope calls to your office. A steadier household around the care.
Averyn does not touch your care schedule and does not promise to keep any case. What it commits to is the administrative follow-through, and a household with steady follow-through is simply better positioned to keep the home plan on track.
Averyn provides non-clinical administrative coordination. We do not provide medical advice, clinical triage, emergency services, or 24/7 monitoring.