Your team handles the skilled visits. Who runs everything around them?
Skilled home health agencies: administrators, intake and DME coordinators, discharge liaisons, and case managers.
The skilled episode is covered. But the records, specialist scheduling, transport, referral follow-up, and family updates between visits, and after the episode ends, still land on one family member. Families assume that once home health starts, someone is managing the full situation. Usually no one is.
Averyn is private-pay, non-clinical administrative coordination that families opt into and pay for directly. It is not home health, not an aide service, and not billed to Medicare or Medicaid. Each family gets a dedicated Care Continuity Partner who runs the non-clinical follow-through between visits. No cost, no PHI, and no scope overlap with the clinical plan.
The skilled plan is covered. The rest of the home plan isn't.
Your clinicians deliver the ordered visits. But the non-clinical work around the episode, the scheduling, records, referrals, transport, and family communication, has no owner. When it drifts, families lean on whoever they can reach, which is often your schedulers and clinicians for asks the agency cannot bill for.
And when the episode ends, the coverage ends with it. The household still has to run everything that is left.
- Families assume that once home health starts, someone is managing the full situation
- Records, specialist scheduling, transport, and referral follow-up still land on one family member
- Clinicians and schedulers pulled into off-scope asks the agency cannot bill for
- Multiple family members calling separately for the same update
- Post-discharge, the rest of the home plan is not holding together, and the family has nobody running the queue
What Averyn runs between the visits
Everything below is non-clinical administrative coordination, delivered at the family's direction. It is the work that falls to an overwhelmed family member, or to your team, and it continues after the skilled episode ends.
$0
cost, contract, or liability to your agency
1:1
a dedicated Care Continuity Partner per household
0
PHI or documentation required from your team
Scheduling and follow-up
- Confirm and reschedule appointments across every provider, and coordinate transportation logistics
- Track referral status: what has been received, scheduled, or is stalling
- Stay on top of refills, prior authorizations, and insurance follow-up
Records and information
- Organize records across every provider into one portable bundle the family keeps
- Help the family set up portal access and consolidate the full picture
Home logistics
- Research community resources: meals, home modifications, supplies, non-clinical vendors, so the family has options
- Coordinate scheduling and ongoing logistics once the family chooses
Family alignment
- Send structured updates to the whole family, so one source of truth replaces repeated calls to your team
- Carry the non-clinical follow-through past the end of the skilled episode
No medical necessity criteria. The scope is household logistics, home readiness, and family alignment, never the clinical plan and never anything Medicare reimburses.
Your agency owns the skilled episode. The Care Continuity Partner owns the layer around it.
A clear line, so there is no overlap, no scope confusion, and nothing that touches what Medicare reimburses.
- Skilled nursing, therapy, and the physician-ordered plan of care
- Clinical assessment, documentation, and compliance
- The clinical relationship with the patient and physician
- Handing a family a referral sheet (a moment)
- Chasing records across providers into one portable bundle
- Scheduling and referral follow-up outside the skilled plan
- Coordinating transport, supplies, and non-clinical vendors
- Keeping the whole family on the same page, during and after the episode
Different scope, different payer. Averyn does not touch the clinical plan or anything Medicare reimburses. Families who engage Averyn tend to direct their administrative questions to their Care Continuity Partner instead of your clinicians.
How the partnership works
There is no agreement, no compensation, and no disruption to your clinical relationship. You are sharing a resource, not endorsing a vendor, and there is no scope overlap to manage.
Use the form below to create a 1-page referral sheet with your agency name and a QR code. Include it in the start-of-care or discharge packet, or hand it over in person.
When a family's non-clinical burden is clearly live, add the sheet to the packet or mention Averyn. Two sentences are enough. No explanation, no pitch.
The family scans the code or calls when they are ready. Averyn handles intake, pricing, and coordination directly with the family, typically within days.
Formal referral partners get a full agency kit
Cobranded decks, a family referral sheet carrying your agency name and logo, and staff-ready intro scripts for start-of-care and discharge. No cost. Talk to us about becoming a referral partner.
Get your referral sheet
Generate a 1-pager you can add to a start-of-care or discharge packet, or hand to families directly. It includes your agency name and a QR code linking to free tools and a path to more help. No PHI required. No paperwork on your end. The family opts in directly when they are ready.
The sheet opens in a new window, ready to print or share. If you provide your email, we'll send you resources for families and notify you when someone scans the code. We will never contact a family on your behalf without their opt-in.
- Your agency name, or a "Prepared for" line, or anonymous
- A headline framed for a family with skilled care in the home
- Preview of the free tools the family will find when they scan
- One QR code linking to free tools, local resources, and a path to more help
- Phone number for families who prefer to call
- Designed to print on a single page
Designed for print. No login required. Nothing clinical.
What the family gets when you share the sheet
When the family scans the QR code, they get free checklists, assessments, and planners for managing care at home: contact and authority maps, records readiness, follow-up tracking, and a discharge-to-home checklist. These work whether or not the family ever engages Averyn.
Some families engage Averyn for ongoing coordination, a real person with a small caseload driving the scheduling, records, referrals, vendor logistics, and family updates between visits and after the episode. That is between the family and Averyn.
Clear boundaries, by design
We stay in our lane. This matters for patient safety, for compliance, and for your professional comfort.
- No clinical advice or care planning. We do not interpret results, adjust medications, or recommend treatments.
- No emergency response or monitoring. Not a 24/7 service. No clinical triage.
- No overlap with the skilled plan. We do not touch anything Medicare reimburses or the physician's plan of care.
- Private pay. Families pay Averyn directly. Not billed to Medicare, Medicaid, or insurance.
- No PHI exchange with your agency. The family shares their own information directly.
- Family opts in directly. We obtain authorization from the family before contacting any provider on their behalf.
Questions agencies ask
Does Averyn overlap with the skilled episode?
No. Averyn is non-clinical and private pay. It does not touch the plan of care, clinical documentation, or anything Medicare reimburses. It picks up the household admin around the episode that nobody is staffed for.
What does it cost the agency?
Nothing. The family pays Averyn directly. There is no agency cost, no billing integration, and no compliance burden.
Do we have to share patient information?
No. The workflow is including the printed sheet in a packet or a brief mention. No PHI, no documentation, no authorization. If the family opts in, they share their own information directly with Averyn.
Which families are the best fit?
Households with two or more of these: multiple providers with no coordinator, an overwhelmed or solo primary contact, a long-distance family member running point, fragmented records, or a plan that will need to hold together after the skilled episode ends.
Will Averyn contact our patients?
Never without their opt-in. Families opt in by scanning the code or visiting the link. If you provide your email when generating a sheet, we let you know when families connect, but we do not contact them on your behalf.
Can we get a cobranded kit?
Yes. Formal referral partners get a full agency kit with cobranded materials and a referral sheet carrying your agency name and logo, at no cost. Book a partner call to set it up.
Fewer off-scope calls to your team. A steadier household around the skilled plan.
Averyn does not touch the clinical plan and does not promise to keep any case. What it commits to is the administrative follow-through, and a household with steady follow-through is simply better positioned to keep the home plan on track, during the episode and after it ends.
Averyn provides non-clinical administrative coordination. We do not provide medical advice, clinical triage, emergency services, or 24/7 monitoring.