A calm, clear process; built around follow-through
We start with a no-obligation conversation; then we build your Record Vault — a portable, organized foundation — so ongoing execution can start without friction. After that, your Care Continuity Partner keeps tasks moving and keeps your family aligned.
Averyn Care supports the administrative side of care; medical decisions remain with your providers.
Three steps
Start with one, add what you need.
Your first two weeks
Here's what the timeline actually looks like — from first conversation to your Care Continuity Partner actively tying off loose ends.
We learn what you're managing and confirm whether Averyn is the right fit. No obligation.
Services agreement and authorization forms — simple e-signatures for the Primary Contact (the family member directing priorities), the Supported Person (the person receiving care), and any additional family.
Record requests submitted, portal access established, care team and vendor map under construction.
Documents organized by provider and date. Gaps identified. Plain-English summary drafted.
Care team directory, baseline snapshot summary, records repository, authorization & access snapshot, and upcoming commitments — all in one place.
Loose ends picked up. Follow-ups tracked. Your first weekly household update lands in everyone's inbox.
Timeline assumes timely household participation (authorization signatures, provider info, and portal credentials). The Record Vault Guarantee covers delivery timing.
What the Record Vault build looks like
Every household starts with the Averyn Record Vault — a fixed-scope engagement with a 10 business day delivery target. The Vault creates the foundation (records, access, authorizations) that makes your Continuity Plan effective.
- We confirm what you are carrying right now; and what "better" would look like.
- We explain scope and boundaries in plain language.
- If it's a fit, we confirm plan recommendation and onboarding timing.
- We send the services agreement and authorization forms to the Primary Contact, the Supported Person, and anyone else added to the account.
- We establish Averyn as an authorized representative for administrative follow-through; so offices and vendors can speak with us.
- Where needed, we help with provider-specific releases and portal proxy access.
- We build the provider and contact map; so requests go to the right place.
- We collect key documents for your Record Vault; insurance cards, existing POA/HIPAA releases, recent visit summaries when relevant.
- We capture goals and constraints; then turn them into the first set of priorities.
- If you have meal prep, transportation, home cleaning, or other vendors in the mix, we collect that information too.
- We introduce the Care Continuity Partner to the Supported Person; solo or with the Primary Contact, depending on what's appropriate.
- We help identify and invite additional caregivers or helpers; then define a calm way for questions and requests to flow.
- We set up the Averyn app — a secure, browser-based platform (no download required, works on phone, tablet, or desktop) — where everyone involved gets their own login for shared visibility into documents, requests, and updates.
- We send the first structured summary; what's moving, what's blocked, what's next.
- When helpful, we plan a short family alignment call to reset roles and next steps.
What your household receives- Care team directory; providers, portals, contacts, and the right way to reach each office.
- Authorization & Access Snapshot; proxy/portal status and "who can do what" clarity.
- Authorization packet and records request tracker; submitted, pending, and blocked items.
- Baseline records repository organized by provider and date.
- Plain-English baseline snapshot summary; gaps and pending records highlighted.
- One Family Alignment Call included.
The Vault is useful even if you don't continue with ongoing support. Full Record Vault details →
That's common — especially when you're capable and simply tired of the hassle, or don't have family nearby to coordinate for you. We confirm new work items with you directly, and we ask you to decide who (if anyone) should receive updates.
Providers assume someone accompanies you who knows your medications, your history, and what the last specialist said. When there's no one filling that role, things get missed. Your Care Continuity Partner carries that context — answering intake questions from the Vault, relaying what happened at the last visit, and making sure each provider has the full picture, not just their slice of it.
Updates for a Supported Person go to everyone added to the account; the same facts and next steps so people stay aligned. Before we start new actions, we confirm with the Primary Contact; that keeps one plan of record even when there are multiple helpers.
Open a sample weekly family summary and a hospitalization briefing timeline. Names are fictional; structure is the point.
After the Record Vault: your Averyn Continuity Plan
Once the Vault is complete, you choose the Continuity Plan that matches your situation. Your Care Continuity Partner keeps the work moving and keeps you out of the weeds. The exact rhythm depends on your plan; the core loop is the same: organize, coordinate, communicate.
- Keep your Record Vault current as new documents arrive.
- Prepare for visits with pre-visit questions and "what we need from this appointment."
- Turn after-visit instructions into tracked tasks and document outcomes.
- Manage administrative threads and inbound messages; route decisions back to you when needed.
- Follow up persistently on referrals, authorizations, records requests, and scheduling until there's a documented next step.
- Coordinate home services; meal delivery, transportation, home support, equipment vendors, and supplies.
- With authorization, place orders or coordinate through the appropriate channels; costs are handled separately from your subscription.
- Send structured summaries to everyone on the account; what's moving, what's blocked, and what's next.
- Keep the whole family on the same page without repeated phone calls or group-text chaos.
- Pull you in when a decision is needed; otherwise, keep pushing the work forward.
What that actually looks like on a given week
The three pillars above describe the system. Here's the kind of work your Care Continuity Partner is doing inside it — the things that used to land on you.
Chasing a portal answer that never came. The specialist's office replied to your message three days ago with "we'll look into it." Your Care Continuity Partner follows up until there's an actual answer documented.
Drafting the intake forms before a new provider visit. The pulmonologist needs your full medication list, recent imaging, and the referral. Your Care Continuity Partner pulls it from the Vault and sends it ahead so you don't spend the first 15 minutes of a 15-minute appointment on paperwork.
Making sure the new home health nurse has the current plan. The agency sent a substitute. Your Care Continuity Partner briefs them on what's active, what changed last week, and what the family needs them to know — before they walk in the door.
Coordinating the ride to cardiology. Your nephew said he'd drive. Your Care Continuity Partner confirms he's still available, tells him the appointment is at 2:15 but to plan for 1:30 because it takes time to get to the car, and shares the parking deck entrance and elevator location at the hospital.
Rescheduling three weeks of life when a hospitalization hits. Dad's in the hospital unexpectedly. Your Care Continuity Partner reschedules upcoming appointments, pauses home health visits, adjusts supply deliveries, and notifies the vendors — then rebuilds the calendar around the discharge plan once he's home.
Introducing Averyn to your meal delivery service. The vendor needs to hear from the family before they'll coordinate with us. Your Care Continuity Partner drafts the introduction email, you hit send, and from then on we handle the schedule changes and special requests directly.
Pushing home health to schedule covered PT visits before the window closes. Dad was discharged with an 8-week PT order, but the home health agency hasn't started scheduling. Your Care Continuity Partner calls the coordinator, confirms the referral is active, and pushes for a start date — because if nobody gets on them, half the covered visits quietly lapse before anyone notices.
Sitting in on a complicated specialist call so you don't have to. Your mom's first palliative care consult is at 10 AM on a Tuesday and you can't step out of work for 90 minutes. Your Care Continuity Partner joins by phone, answers history questions from the Vault, captures the after-action items, and sends the whole family a summary — so you don't have to be the historian and notetaker.
None of this is clinical. All of it is the work that falls to one family member when nobody else is driving it. What a Care Continuity Partner does (one-pager) → · See Continuity Plans →
Someone is paying attention — on your terms
Your Care Continuity Partner talks to each Supported Person regularly — more often on higher plans. These aren't wellness checks or clinical screenings. They're practical conversations, guided by Focus Areas your family defines when you start.
Focus Areas are the 3–6 topics that matter most to your household. Your Care Continuity Partner asks about them during routine contact, captures what's reported, and relays it to the family — without clinically interpreting what they hear.
"Is Mom getting out of the house this week?" "Has Dad been keeping up with his exercises?" "Is the new meal delivery working out?" These questions surface practical issues early — before they become bigger household problems.
"How much of your incontinence supplies do you have left — should we reorder?" "Do you need help with any bills that came in?" "Is there anything you're running low on?" Small logistics that pile up when nobody asks.
"Are your pain meds keeping up?" "Anything you've been meaning to ask your doctor but keep forgetting?" Your Care Continuity Partner captures concerns and relays them to providers or the family — so questions don't sit unresolved for weeks.
The family defines the topics. Your Care Continuity Partner follows them in conversation and reports what they hear. If something needs follow-through, it gets surfaced to you and, if you ask, relayed to the right provider — not interpreted, just documented and escalated at your direction.
Focus Areas are visible in the Averyn app and can be adjusted anytime by the Primary Contact. This is administrative contact — not clinical monitoring, not safety surveillance, and not a substitute for medical oversight.
How the plans differ after the Record Vault
All plans share the same foundation: a completed Record Vault, the Averyn app, and a Care Continuity Partner who executes follow-through. The difference is how much of the coordination burden shifts to Averyn — and with Anchor, the operating model changes entirely.
The operating model shift
Essentials, Expanded, Dedicated: Executive Assistant. Your Care Continuity Partner handles the administrative workload — calls, portals, records, follow-ups, and family updates. You direct priorities; they execute. The cadence is weekly or as-needed.
Anchor: Assistant Manager. Your Care Continuity Partner runs the daily operating rhythm for a home-based care plan — daily caregiver check-ins, maintained Ledger, appointment attendance, and real-time handoff discipline. The rhythm is daily. The role shifts from "doing admin tasks on your behalf" to "running the coordination system so the plan holds together."
- Steady administrative work between visits — scheduling, forms, refills, portal questions.
- Weekly written summaries to keep the family aligned.
- Every-two-week working conversation with your Care Continuity Partner.
- Appointment prep and limited phone/video attendance.
Think: "The situation is mostly stable, but the admin work never stops — and I need someone handling it."
- Something care-related happening most weeks — visits, therapy, transportation, caregiver coordination.
- Weekly working conversation with your Care Continuity Partner.
- Appointment attendance and hospitalization assistance included.
- New loose ends appear regularly and need active management.
Think: "The situation changes often enough that I need someone paying attention every week — not just responding when I ask."
When the home plan depends on daily follow-through
Essentials, Expanded, and Dedicated operate like an executive assistant for your family's care logistics — they take tasks off your plate, follow through, and keep everyone updated. That model works well when the situation is manageable on a weekly rhythm.
Anchor is a fundamentally different operating model. It's designed for households where a home-based care plan depends on daily coordination — rotating caregivers, active transitions, instructions that change mid-week, or a plan that drifts when no one checks every single day.
The role shifts from executive assistant (doing admin tasks on your behalf) to assistant manager (running the coordination system so the home-based plan holds together between visits, between people, and between crises).
- Daily check-ins with caregivers, home health staff, or family members — operational, non-clinical
- Caregiver handoff discipline so new helpers don't restart from zero
- Appointment attendance by phone/video — when scheduled in advance — to capture instructions and begin follow-through immediately
- Dedicated callback line + voicemail so the Supported Person isn't fielding provider calls
The biggest difference between Anchor and everything else is the Care Ledger (the Ledger) — your living home care plan plus a daily log; meds, routines, exceptions, and handoffs in one place.
- Updated daily with "what changed today" progress notes
- New helpers onboarded to the Ledger on their first day — not left to figure it out
- Instructions from appointments captured and added in real time
- Transition-ready — when a new specialist, new aide, or discharge happens, the Ledger is current
Most home-based plans break because the knowledge lives in one person's head — and when that person is unavailable, everything stalls. The Ledger is the fix.
Who Anchor is for
- Daily coordination with caregivers is required to keep routines, meds, and appointments coherent
- Caregiver turnover and handoffs are frequent enough that mistakes happen
- The Primary Contact is spending significant daily time just getting a reliable status update
- Active transitions: hospital → home, SNF/rehab → home, new equipment, new meds, new provider network
3-month minimum. Most families use Anchor during fragile seasons, then step down to Dedicated once things stabilize. Full Anchor details →
Aging at home? See the full cost comparison of assisted living vs. a coordinated home plan →
Clear boundaries, in plain language
Averyn Care is non-clinical. We do not diagnose, give medical advice, interpret test results, or decide whether something is an emergency. We support the administrative side of care logistics so your time and attention are used where they matter most.
If you believe the Supported Person may be experiencing an emergency, call 911 or contact licensed medical professionals immediately.
Start with a short conversation
You don't need everything organized before you reach out. We start by understanding what you're managing; then we'll outline the next steps to get onboarding done right.