Your employer offers help with the logistics side of caregiving.
You are holding down your job and your parent's care at the same time, and the calls that have to happen during the workday keep landing on you. The Averyn Concierge Line picks those up. You get your evenings and your focus back, and the firm never hears what is going on at home.
Your employer has made a 90-day launch with Averyn Care available to you, so a dedicated professional carries the records, the scheduling, the provider follow-ups and the family updates at your direction. It works the same way for a spouse or another adult dependent.
It is a resource you eventually fund yourself, meant to keep you in your job rather than asking your employer for leave or flexibility.
Start with a private conversation
We'll learn what you're managing, confirm the benefit applies, and explain exactly how it works. Your employer learns that you activated and what the two shares are, never your family's situation.
What the 90-day launch includes
The 90-day Launch Bundle is $1,746, one time. What your employer contributes and what your family pays are set by your employer's terms, and your family's share is never less than the $199 Record Vault reservation deposit.
Your family's medical records gathered and organized into one portable snapshot. Records are requested from every provider identified with you, and each request is tracked to what came back. Delivered in about 10 business days. See the Record Vault →
A Care Continuity Partner (a real person, not an app) who coordinates providers, follows up on referrals, manages scheduling, advocates on your family's behalf, and sends written updates. Everyone stays aligned without daily phone calls.
After the 90-day launch, your family can continue privately at the preferred annual rate (Expanded at $249 a month, against $324 month to month; every plan on Pricing), without the 12-month commitment through the end of the first year. After that, the annual rate takes the usual commitment, or you pay month to month. No obligation.
What your Care Continuity Partner handles
Your Care Continuity Partner is a dedicated person (small caseload, real accountability) who takes on the logistics that keep spilling into your workday, so it doesn't all land on you.
You stay in control. We wait on hold. Providers, pharmacies, and insurers reach your Care Continuity Partner on a dedicated line, not your phone during the workday. You approve what happens next; we handle the back-and-forth. How it works →
Appointments scheduled, referrals tracked, authorizations chased, provider callbacks handled, nothing waiting on you to make the call during the workday.
Gathered, organized, and delivered in a portable Record Vault every provider and family member can work from. See the Record Vault →
One structured summary so siblings and remote family see the same facts at the same time, without you relaying it. See a sample update →
Home health, pharmacy, transportation, meals, and other vendors coordinated at your direction.
One clear thread and a shared view so out-of-town family never falls behind.
Your whole family stays organized, too
A real person does the work. Everyone you invite gets a shared app to see it happening: one calendar across every provider, one message thread, one place for records, and a written update. No more "what did the doctor say?" phone chain, and no more relaying the same update to three siblings.
- One calendar across every provider, with transportation and prep built in
- One thread so siblings and helpers see the same update at the same time
- A written update covering what moved, what's blocked, and what's next
How cost works
What your employer contributes toward the $1,746 launch bundle is set by its terms; you and your family pay the rest. Averyn will walk you through the exact split during your intake conversation.
Every Keystone launch includes a small family co-pay: the $199 Record Vault reservation deposit, always due, even when the employer fully sponsors the launch. The co-pay keeps the family invested in the real activation work: gathering authorizations, IDs, insurance details, and care-team contacts, so the first weeks turn into real results instead of a stalled start.
Privacy is built in.
Your employer receives aggregate reporting only: number of activations, time to initial Record Vault delivery, and continuation rates. They do not see any details about your family's situation, health information, or case specifics.
Is this a fit for my situation?
This benefit works best when the admin burden is concrete and actively affecting your work or home life. Common situations:
A parent, spouse, or adult dependent after hospitalization, rehab, surgery, or new diagnosis. The follow-through work suddenly lands on you.
You're managing care from another city: phone tag, portals, and providers you can't visit in person.
Three or more specialists, home health agencies, pharmacies, or portal systems to keep straight.
Missed time, distracted days, or schedule changes because the care logistics keep spilling into your workday.
Your parent lives alone and insists they don't need help. The most useful time to get their records, care team, and a coordination contact in place is before something changes, so a future event doesn't suddenly land on you.
What Averyn does, and doesn't do
Averyn handles
- Gathering and organizing records from every provider
- Coordinating appointments and scheduling
- Following up on referrals, authorizations, and pending items
- Advocating with providers and vendors on your family's behalf
- Managing home service logistics
- Sending regular written updates to keep your family aligned
Averyn does not provide
- Clinical advice or medical guidance
- Emergency monitoring or 24/7 access
- Insurance navigation or benefits counseling
- Hands-on caregiving or home visits
- We don't sell personal information: not to advertisers, data brokers, or anyone else
- Permission-based: we never contact a provider without your authorization
- Platform security: every platform that touches your family's information is held to HIPAA-compliant standards
- Confidentiality bound: all Averyn employees sign confidentiality and non-disclosure agreements
- Team vetted: background checks, OIG and federal exclusion screening
- You control who's in: add or revoke family and caregiver access anytime from the app
- Your data stays in the US by default: health-related data is stored in US data centers
What happens after you reach out
- We talk privately. A short call to understand your situation and confirm the benefit applies. No one from your employer is on this call.
- Averyn tells your employer that you activated and what the cost split is. They see no health details or family specifics, and they are not asked to approve you.
- You pay your co-pay share, starting with the $199 Record Vault reservation deposit, which applies to your total.
- Coordination begins right away. Your Care Continuity Partner starts on the most pressing logistics (confirming appointments, following up on referrals, coordinating with providers) while your Record Vault builds in parallel.
- Record Vault delivered in about 10 business days. Your family's records organized into one portable snapshot. One Vault Refresh delivery is included when late records arrive, typically within 30 to 60 days depending on provider turnaround. Your Care Continuity Partner has already been working alongside this from day one.
Common questions
Is this really confidential?
Yes. Averyn works directly with your family. Your employer sees only that you activated the benefit and aggregate program metrics. They do not see health information, family details, or anything about your specific case. All Averyn employees are bound by confidentiality and non-disclosure agreements. Read more about how Averyn protects your information →
How much does my share cost?
The 90-day launch bundle is $1,746 in total. The exact split depends on what your employer set up, and your share is never less than the $199 Record Vault reservation deposit, which applies to your total. Averyn will walk you through the specifics during the intake conversation.
What if I don't need the full 90 days?
The support is available for 90 days. Use what you need. If things stabilize sooner, that's a good outcome.
Can my family continue after the 90 days?
Yes, at the preferred annual rate, without the 12-month commitment through the end of the first year. After that, the annual rate takes the usual commitment, or you pay month to month. No obligation. Many families find that 90 days is enough to get organized; others want ongoing support.
Is this the same as my EAP?
No. Your EAP supports your mental health and wellbeing. Averyn supports the family member whose care logistics you've been carrying: records, scheduling, providers, and follow-through. They complement each other.
Do I have to use this?
No. This is always voluntary. You activate only if you choose to.
Ready to get started?
The conversation is private and there's no obligation until you decide to proceed.
Averyn Care provides non-clinical coordination and follow-through. We do not provide medical advice, clinical triage, emergency services, or 24/7 monitoring. Medical decisions remain with your providers.